Ribbon Communications
Procurement partnerAbout
Ribbon Communications is a global technology company that develops IP optical networking and cloud communications software solutions for service providers, enterprises, defense organizations, and critical infrastructure operators. The company offers products spanning session border controllers, IP routing and optical networking, analytics, media gateways, call controllers, and signaling solutions. Ribbon serves over 1,000 customers across 140 countries and generated $845 million in revenue in 20...
Details
VenSearch Intelligence
Ideal Customer
- Ribbon's primary sweet spot is large enterprises and Tier 1–3 communications service providers that need carrier-grade, mission-critical voice, session control, IP routing, and optical transport solutions.
- Enterprise customers are typically large multinationals with complex, multi-site networks — examples from Ribbon's own blog include companies with 200,000–300,000 employees and global branch operations.
Key Differentiators
- Ribbon positions itself as one of the top-two carrier-class SBC suppliers globally (alongside Oracle), and as a leading enterprise SBC for Microsoft Teams Direct Routing and Zoom Phone integrations.
- Key differentiators include an end-to-end portfolio spanning secure cloud communications, IP routing, and optical transport — a rare cross-domain capability — combined with over 1,100 patents and deep carrier-grade reliability.
Industries Served
- Ribbon serves telecommunications and cable operators (Tier 1–3 service providers, mobile network operators, rural carriers, and MSOs), large and mid-market enterprises, and critical infrastructure sectors including utilities, rail and transportation, defense, and government agencies.
- Additional verticals explicitly served include financial services, education, healthcare, and contact centers.
Service Coverage
- Ribbon Communications operates globally, with customers in approximately 140 countries and offices in over 61 locations worldwide.
- Their business spans North America, Caribbean and Latin America, Europe, Middle East, Africa, and Asia Pacific, with engineering, sales, and support operations across the US, Europe, Israel, India, and other international locations.
Partnerships
- Ribbon's technology partner ecosystem includes global brands such as Amazon Web Services (with a formal Strategic Collaboration Agreement to build cloud-native voice solutions on AWS, available on AWS Marketplace), Microsoft (Microsoft Gold Communications Partner supporting Teams Direct Routing and Operator Connect), IBM, Intel, Ericsson, HPE, F5 Networks, Fortinet, Palo Alto Networks, Five9, Genesys, and Yealink, among others.
- For channel distribution, Ribbon works with Westcon-Comstor (global distribution across North America, Europe, and APAC), Ingram Micro, and regional distributors such as Nuvola Distribution (UK/Ireland).
Company Size & Ownership
- Ribbon Communications (Nasdaq: RBBN) was founded in 1997 as Sonus Networks and took its current form in October 2017 following the merger of Sonus and GENBAND.
- It has approximately 3,052–3,100 employees globally and reported $834 million in annual revenue for FY2024 and approximately $845 million for FY2025.
Compliance & Certifications
- Ribbon holds ISO/IEC 27001:2022 (Information Security, Global), ISO 9001:2015 and TL 9000:2016 (Quality, Global), ISO 22301:2019 (Business Continuity), ISO 14001:2015 (Environmental), and ISO 45001:2018 (Health & Safety).
- For defense and federal deployments, Ribbon products are FIPS 140-2 compliant, DISA JITC certified, and listed on the DoDIN/DISA Approved Products List (APL) — including SBC, gateway, PSX, RAMP, and Analytics platforms.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
44 offeringsApollo Optical Networking
Apollo is Ribbon's optical transport and switching platform for high-density OTN/DWDM networking. It supports modular OTN/DWDM and OTN switching configurations and is used by service providers for long-haul DWDM network expansion. The platform provides coherent optical networking capabilities for building secure, resilient, and scalable optical networks.
Application Server
Ribbon's Application Server is a SIP-based communications platform designed for service providers including broadband providers, rural carriers, and cable operators. It delivers a complete telecom solution natively designed to deliver SIP-based services over broadband, including consumer and business voice services. The platform is compatible with almost any broadband last mile and supports both greenfield and brownfield deployments.
Automated IP Routing Solution for Service Providers
Ribbon's Automated Open IP provides fully programmable high-capacity, high-density IP routing solutions for service providers using a suite of modular software applications over a programmable network infrastructure. The solution helps service providers handle network change with confidence, increase agility, improve operational efficiency, and reduce total cost of ownership. It supports mobile and fixed operators including cable providers, rural operators, and wholesale carriers.
C20 Call Controller for Enterprise
The C20 Call Controller for Enterprise is a unified communications platform that supports legacy enterprise voice environments. It is part of Ribbon's UC Platforms portfolio for enterprise customers seeking to modernize their communications infrastructure. The C20 helps enterprises meet modern global collaboration requirements on existing legacy networks.
Call Controllers (C3, C15, C20)
Ribbon's call controller portfolio includes the C3, C15, and C20 models for service provider voice switching and call control. These products enable voice and multimedia calls and sessions to traverse networks, enabling seamless experiences for users. The C15 and C20 are used by rural and regional service providers for ongoing network transformation from legacy TDM to IP.
Cloud-Native IMS
Ribbon's Cloud-Native IMS is a next-generation IP Multimedia Subsystem built on cloud-native principles including container-based microservices and Kubernetes orchestration. It supports 4G VoLTE and 5G VoNR voice services for mobile network operators and can be deployed in public clouds such as AWS, Azure, or GCP, or in private cloud environments. The solution enables MNOs to modernize voice infrastructure with HD voice, video, and RCS support.
Contact Center Security Solutions
Ribbon solutions serve as the first line of defense for contact centers, protecting them from security threats and overload conditions. The portfolio includes session border controllers and analytics to secure real-time communications into and out of contact center environments. These solutions address both inbound security threats and voice fraud targeting contact center deployments.
Critical Infrastructure Solutions (Rail, Utilities, Mission Critical)
Ribbon offers IP optical networking solutions for critical infrastructure operators including rail and transportation providers, utilities, and mission critical organizations. The solutions include UTelco optical backbones for transporting IT and OT traffic, networks connecting sensors and traffic management tools, and a Network in a Box solution for rapid disaster recovery. These mission-critical solutions are designed for high reliability, security, and scalability.
CS2100 Software
The CS2100 Software is a UC platform in Ribbon's enterprise product portfolio, related to legacy Nortel CS2100/SL-100 systems. It is offered as part of Ribbon's Nortel CS2100/SL-100 Rejuvenation solution, helping enterprises modernize or migrate from legacy Nortel PBX infrastructure. This solution enables enterprises to extend the life of and migrate from their existing Nortel-based communication systems.
Data Center Interconnect (DCI) Solutions
Ribbon's Data Center Interconnect solutions enable service providers and enterprises to create networks that provide customers with super-fast response times between data centers. DCI solutions support both rural data center interconnect and metro-to-cloud exchanges with 100G and 400G connectivity options. The solutions provide guaranteed performance, secured services, and minimized OPEX for public and private cloud services and data centers.
Defense Network Solutions
Ribbon provides secure communications and networking solutions for defense agencies including federal government, global defense and intelligence organizations. The portfolio includes AI and automation tools, battlefield communications solutions, and secure IP optical networking for mission-critical defense environments. Ribbon's solutions provide the real-time data required to facilitate digital battlefield operations.
Diameter Signaling Controller (DSC 8000 and DSC SWe)
Ribbon's Diameter Signaling Controllers are available in hardware appliance (DSC 8000) and software edition (DSC SWe) form factors for managing Diameter signaling traffic in LTE and 5G networks. They route high volumes of Diameter traffic for authentication, authorization, and accounting in mobile networks. These products support mobile network operators managing complex signaling environments.
EdgeMarc 300 Series Gateway
The EdgeMarc 300 Series Gateway is an enterprise edge gateway device in Ribbon's enterprise product portfolio. It provides media gateway functionality for enterprise voice and communications at the network edge. The product is used in enterprise deployments for connecting legacy voice equipment to IP networks.
Education Services
Ribbon's Education Services provide training for customers on Ribbon products and solutions through Ribbon Academy. These services help customers and partners develop expertise in Ribbon's portfolio of IP optical networking and communications products. Education services are listed as part of Ribbon's support services portfolio.
Intelligent Middle Mile Solution for Rural Service Providers
Ribbon's Intelligent Middle Mile solution for rural service providers comprises a multilayer domain controller (Muse) with seamlessly integrated IP routing (NPT) and optical networking (Apollo) layers. It provides rural service providers with service awareness, flexible capacity, and scalability from 100G to 400G to support broadband, 5G backhaul, and rural data center interconnect. The solution is designed to maximize return on investment from BEAD and other public funding by unlocking new revenue streams while minimizing CapEx and OpEx.
IP Phones
Ribbon offers IP phones as part of its application platforms and clients portfolio for service providers. These are hardware endpoint devices for voice communications in IP-based telephony deployments. They are listed as part of Ribbon's service provider product offerings.
IP Routing & Packet Transport
Ribbon's IP routing portfolio includes edge and cell site routers, IP access routers, and IP aggregation routers powered by Ribbon IP rNOS. The NPT 2714 is a 6RU modular centralized aggregation router upgradable from 7.2Tbps to 14.4Tbps with IPoDWDM capabilities. These solutions provide fully programmable high-capacity, high-density IP routing for service providers and enterprises.
IP Wave Services Portfolio
IP Wave is Ribbon's services portfolio for rural service providers, utilities, and UTelcos that supports customers throughout all phases of network deployment. The portfolio covers carrier Ethernet services, IP optical transport, neutral host services, consumer and business voice services, robocall and fraud mitigation, security, and secure business voice. Ribbon customizes these services to provider needs and continuously adapts to new methods and operational efficiencies.
LEAP Test Automation
LEAP Test Automation is a testing solution listed in both Ribbon's service provider and enterprise product portfolios. It is designed to automate testing of communications network elements and solutions. LEAP is available as a tool for validating session border controller and related communications product deployments.
Maintenance and Support Services (RibbonCare)
RibbonCare is Ribbon's ongoing support services portfolio providing maintenance, technical support, documentation, and RMA services to customers who have purchased Ribbon products. Access to support portals is available to customers who have purchased maintenance and technical support services, and critical service events can be escalated to a 24/7 Global Support Assistance Center. The portfolio also includes education services and subject matter expert services.
Media Gateways - Enterprise
Ribbon's enterprise media gateway portfolio includes the EdgeMarc 300 Series Gateway, G5 Media Gateway, G6 Media Gateway, and SBC 1000 Gateway. These products provide connectivity between legacy TDM networks and modern IP communications environments for enterprise customers. They support enterprise voice modernization and SIP trunking deployments.
Media Gateways - Service Provider
Ribbon offers a range of service provider media gateways including the G5 Line Access Gateway, G6 Universal Gateway, and G9 Media Gateway. These scalable solutions handle access and trunking used in mobile, fixed IP, enterprise IP, and circuit-switched networks. They support TDM to IP migration and media transcoding for voice and multimedia services.
Metaswitch Migration Solutions
Ribbon offers comprehensive Metaswitch replacement options for service providers seeking to migrate off Metaswitch platforms, claiming to be the only vendor offering such comprehensive replacement options. The solution addresses both the core call control and the surrounding ecosystem that Metaswitch customers rely on. Ribbon provides migration planning and replacement technology to transition customers to Ribbon's own portfolio.
Microsoft Teams Solutions (Direct Routing / Operator Connect)
Ribbon provides Microsoft Certified Session Border Controllers (SBCs) required to connect Microsoft Teams to communications service providers via Direct Routing and Operator Connect. Ribbon is a Microsoft Gold Communications Partner with a certified SBC portfolio for Microsoft Phone System. These solutions allow enterprises and service providers to securely make business calls outside of the Microsoft Teams environment.
Muse Multilayer Automation Platform
Muse is a multilayer domain controller and automation platform that unifies IP/MPLS and optical layers with real-time automation. It simplifies, accelerates, and optimizes network operations through intent-driven orchestration and provides network management, business intelligence, and automation capabilities. Muse delivers best-in-class orchestration for service providers building and operating IP and optical networks.
Network Function Virtualization (NFV) Solutions for MSOs
Ribbon's NFV solutions for cable operators (MSOs) eliminate hardware dependence with OpenStack-based VNFs and a VNF lifecycle management framework. The portfolio includes a VNF Manager, virtual network functions for real-time communications, and support for third-party management and orchestration with industry-leading NFV vendors. These solutions allow MSOs to deploy virtual and cloud-native solutions to create new revenue streams without disrupting existing networks.
Network In A Box
Ribbon's Network in a Box is a rapid disaster recovery solution for utilities and critical infrastructure operators whose communications networks have been damaged by natural disasters or attacks. It provides a swift way to restore OT communications networks to online status after physical damage. The solution is designed to get critical utility operational technology networks back online quickly.
Nortel CS2100/SL-100 Rejuvenation
Ribbon offers a rejuvenation solution for enterprises running legacy Nortel CS2100 and SL-100 systems, helping them extend the life of or modernize away from these platforms. The solution is part of Ribbon's enterprise portfolio specifically targeting organizations with existing Nortel infrastructure investments. It enables enterprises to preserve service continuity while transitioning to modern IP communications.
Optical Networking Solution for Service Providers
Ribbon tailors optical networking solutions to fit the individual business needs of each service provider, using modular OTN/DWDM, high-density OTN/DWDM, and OTN switching technologies. These solutions enable providers to evolve their optical networks gracefully while supporting high-bandwidth services and data center interconnect. The offering includes coherent optical networking capabilities that can be integrated with IP routing layers.
Partner Program (Partner Rewards / Reseller Program)
Ribbon operates a Partner Program that includes a Partner Rewards structure, a Partner Portal, and a Partner & Reseller Locator for channel partners to resell Ribbon solutions. The program provides resources for becoming a partner, interoperability guides, and technical partnership tracks. Partners can bring Ribbon's IP optical networking and communications products to market through service provider channels, distribution channels, and independent software vendors.
Professional Services
Ribbon's Professional Services team offers network design, implementation, and consulting services for customers deploying Ribbon's communications and networking solutions. The team has extensive experience designing, implementing, and maintaining some of the largest IP networks in the world. Services are available globally through Ribbon's network of offices in more than 61 locations.
PSX Policy and Routing Engine
The PSX is Ribbon's centralized policy and routing engine available in cloud-native and software editions. It provides secure centralized routing, policy management, session control, and routing decisions for both service provider and enterprise environments. The PSX supports high-volume SIP routing with advanced policy management capabilities.
Research & Education Network Solutions
Ribbon provides a versatile portfolio of network transport, control, and application platforms for research and education networks enabling high-bandwidth networking and real-time learning with virtually zero latency. Solutions include IP optical networking, secure cloud communications, and analytics tailored to the needs of universities and research institutions. Customers have included the University of Texas at Austin.
Ribbon Acumen AIOps & Automation Platform
Ribbon Acumen is an AI-driven AIOps and automation platform that provides deployment automation and operational insights for multi-vendor networks. It leverages machine learning and big data analytics to lower the cost of operating communications networks and includes operations, security, and monetization applications. The platform is designed to implement AI-driven automation and deliver actionable network insights.
Ribbon Acumen Analytics Platform
The Ribbon Analytics Platform is a vendor-neutral, cloud-native big data analytics solution providing end-to-end actionable insights across service provider networks from RAN to Packet Core to IMS Core. It includes operations applications, security applications, and monetization applications and supports over 4 billion events per hour in its largest deployment. The platform enables rapid issue resolution, revenue discovery, and improved customer retention for mobile network operators.
Ribbon Call Trust Services
Ribbon Call Trust is a STIR/SHAKEN compliant suite for robocall mitigation and call identity assurance that enables service providers to verify caller ID legitimacy using identity, reputation scoring, and trust context. It addresses FCC mandates for originating robocall mitigation programs and adds terminating robocall and fraud mitigation to protect subscribers. The solution helps service providers restore customer trust in phone calls and meet regulatory compliance requirements.
Ribbon Secure Telephone Identity (STI) / STI-CA
Ribbon's Secure Telephone Identity (STI) and STI Certificate Authority (STI-CA) are components of its STIR/SHAKEN identity assurance solution for telephone call authentication. The STI-CA issues digital certificates used to sign caller ID information to verify call authenticity. These products help service providers comply with FCC STIR/SHAKEN mandates and prevent caller ID spoofing.
Session Border Controllers (SBC) - Enterprise
Ribbon provides session border controllers specifically designed for enterprise deployments, including the SBC 1000, SBC 2000, Edge 8000 Family, SBC 5400, SBC 7000, SBC Software Edition (SWe), SBC Cloud Native Edition (CNe), and LEAP Test Automation. These products secure SIP communications for enterprises, enable Microsoft Teams connectivity, and support unified communications environments. They allow enterprises to securely make business calls outside of their organization.
Session Border Controllers (SBC) - Service Provider
Ribbon offers a range of session border controllers for service providers including cloud-native core SBCs, virtual core SBCs, core SBC appliances, virtual edge SBCs, and edge SBC appliances. These products secure SIP communications, enable interconnect between networks, and support services including SIP trunking, VoLTE, and Microsoft Teams Direct Routing. They are deployed globally in service provider networks to deliver carrier-grade secure communications.
Signaling Transfer Point (STP)
Ribbon's Signaling Transfer Point (STP) routes SS7 signaling traffic in telecommunications networks. It is part of Ribbon's SS7 and Diameter signaling portfolio for service providers managing legacy and next-generation signaling requirements. The STP supports network interoperability and legacy SS7 network interconnect.
SIP Trunking Solutions
Ribbon's SBCs are deployed globally in service providers to deliver SIP trunks to PBXs and cloud UC services. The solution supports secure SIP communications between enterprise customers and service provider networks with advanced session management capabilities. Ribbon's SIP trunking portfolio includes both physical and virtual deployment options.
Subject Matter Expert Services
Ribbon offers Subject Matter Expert (SME) Services as part of its support services portfolio for customers requiring deep technical expertise on specific products or network challenges. These services provide access to Ribbon's most experienced engineers to assist with complex technical situations. SME services are part of the broader RibbonCare services portfolio.
Telco Cloud (Cloud-Native Voice Services)
Ribbon's cloud-native software enables secure cloud-based voice communications services delivered over private, public, and hybrid cloud environments. The solution supports deployment in AWS, Azure, or GCP public clouds or private cloud environments, providing carrier-grade voice with cloud scalability and automation. MSOs and service providers can use this to create new revenue streams without disrupting existing networks.
Unified 5G xHaul Solution
Ribbon's 5G xHaul solution seamlessly integrates IP and optical transport technologies with powerful intent-driven domain orchestration to provide fronthaul, midhaul, and backhaul for 5G networks. It supports 5G-specific interfaces and timing requirements, distributed cell-site gateway form factors, and hard and soft network slicing techniques. The solution is tailored to meet the specific operational and business requirements of each mobile network operator.
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