Ricoh
About
Japanese multinational and one of the top three global MPS providers — offering MFPs, production printers, managed print services, and digital workplace services. Ricoh's Managed Document Services (MDS) goes beyond hardware to include document workflow automation, ECM integration, and process improvement consulting. Strong in healthcare (HIPAA-compliant print workflows), legal, financial services, and government. Ricoh Intelligent Support uses AI for remote device monitoring and predictive maint...
Details
VenSearch Intelligence
Ideal Customer
- Ricoh's primary sweet spot is large enterprises and mid-market organizations, with particular strength in companies that are part of the Fortune 500 — Ricoh claims 84% of Fortune 500 companies as customers.
- Its Managed Document Services and production printing solutions are most valuable to organizations with large, distributed print fleets, complex document workflows, and multi-location or global operations.
Key Differentiators
- Ricoh's primary differentiators include the depth and breadth of its service portfolio — going beyond hardware MPS to encompass ECM integration, workflow automation, process improvement, AI-powered document handling, production printing, 3D healthcare manufacturing, and AV/collaboration managed services.
- In January 2025, Ricoh was named a Leader in the IDC MarketScape for Worldwide Cloud Managed Print and Document Services Hardcopy, recognized specifically for portfolio breadth, extended services beyond traditional MPS, geographic footprint, and global service alignment.
Industries Served
- Ricoh USA serves a broad range of industries including healthcare, financial services (banking and insurance), legal, education (K-12 and higher education), federal government, state and local government, energy and utilities, retail, life sciences, and media.
- In healthcare, the company holds ISO 13485:2016 certification for its 3D medical device manufacturing and has received FDA 510(k) clearance for patient-specific anatomic models.
Service Coverage
- Ricoh USA operates as a wholly owned subsidiary of Tokyo-based Ricoh Company, Ltd., with its U.S. headquarters in Exton, Pennsylvania.
- Domestically, it maintains 97 locations across the United States with a U.S. workforce of approximately 15,000–18,000 employees.
Partnerships
- Ricoh maintains strategic technology alliances with Microsoft (including integration with Microsoft 365, SharePoint Online, Azure, and Teams), Dell Technologies (Global Titanium Black Partner status in Europe), Adobe, and VMware.
- It owns DocuWare, a leading document management and workflow automation platform, which it acquired in 2019 and operates as a standalone subsidiary with 600+ reseller partners in 90+ countries.
Company Size & Ownership
- Ricoh Company, Ltd. was founded in 1936 (originally as Riken Kankoshi Co., Ltd.) and established its U.S. presence in 1962.
- The global Ricoh Group employs approximately 75,000–80,000 people across 236+ subsidiaries with trailing twelve-month revenue of approximately $17.3 billion USD (FY2026).
Compliance & Certifications
- Ricoh USA holds HITRUST Risk-based 2-year (r2) Certified status for its Intelligent Business Platform (IBP), placing it in an elite global group of certified organizations.
- Its cloud infrastructure leverages Microsoft Azure data centers that conform to ISO 27001, HIPAA, FedRAMP, SOC 1, SOC 2, and ISO/IEC 27018.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
3 offeringsIntelligent MFPs
A3 and A4 multifunction printers with embedded workflow apps, pull printing (Ricoh Always Current Technology), and security controls. IM-C series integrates with Ricoh's Smart Integration platform and leading ECM systems (SharePoint, Documentum, OpenText).
Managed Document Services (MDS)
Enterprise MPS program covering fleet assessment, device consolidation, automated supply replenishment, remote monitoring, and break-fix support. Goes beyond hardware to include document workflow design, ECM integration, and process improvement — differentiating from pure hardware MPS programs.
Production Printing
High-volume digital production presses (Pro C9500, Pro Z75) for commercial print, in-plant, and transactional print environments. Supports variable data printing for personalized direct mail, statements, and healthcare patient communications.
Considering Ricoh?
Our team will work with you to determine if Ricoh is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.