SCB Global
Procurement partnerAbout
SCB Global is a Microsoft-first intelligent communications provider specializing in Microsoft Teams voice, contact center, and collaboration solutions for medium to large enterprises. Founded in 2004 and delivering Teams-native solutions since 2018, the company offers its OPTO suite of products built natively within Microsoft Azure and Microsoft Teams across 182 countries. SCB Global helps businesses consolidate voice, CX functionality, and AI intelligence into a single seamless experience withi...
Details
VenSearch Intelligence
Ideal Customer
- SCB Global explicitly targets medium to large global enterprises, particularly those with distributed, hybrid, or remote workforces that rely on Microsoft Teams as their primary collaboration platform.
- Their ideal customer is an enterprise looking to consolidate multiple disparate communications vendors — including legacy PBX systems from Avaya or Cisco — into a single Microsoft-native solution.
Key Differentiators
- SCB Global's primary differentiator is its claim to be 100% Microsoft-native — its OPTO solutions are built natively within the Microsoft Azure and Teams ecosystem rather than integrated via third-party connectors, which it contrasts against competitors who 'bolt on' to Teams.
- It also claims the largest Operator Connect geographic footprint of any provider, with certification in 71 countries on the Operator Connect program.
Industries Served
- SCB Global positions itself as a horizontal enterprise communications provider, though its AnywhereNow partner profile lists industry expertise spanning banking and insurance, finance, government, healthcare, manufacturing, retail, public sector, agriculture, construction, distribution, information and communication, and marketing.
- The company does not publicize vertical-specific certifications, but its compliance and security capabilities (GDPR, SOC 2, ISO 27001) make it relevant to regulated industries.
Service Coverage
- SCB Global operates globally, providing Microsoft Teams voice and communications solutions across 182 countries, with full-stack voice enablement available in 63 countries and Operator Connect certification in 71 countries — which it claims is more than any other provider on the program.
- The company is headquartered at One Canada Square, Canary Wharf, London, England, with an additional North American office presence (historically Chicago, Illinois).
Partnerships
- SCB Global holds several significant technology and channel partnerships.
- It is a certified Microsoft Operator Connect partner, a Microsoft Solutions Partner, and a Microsoft Cloud Solution Provider (CSP) — credentials recognized across multiple Microsoft partner programs.
Company Size & Ownership
- SCB Global was founded in 2004 as Simplecall Business within Zamir Telecom, rebranded to SCB Global following a management buyout in 2016.
- It is a small-to-mid-sized company with employee counts ranging from approximately 51–200 per LinkedIn to 72 per Tracxn (as of April 2026), with third-party revenue estimates of approximately $6.9 million annually.
Compliance & Certifications
- SCB Global is reported to adhere to GDPR, SOC 2, and ISO 27001 industry-standard security protocols for the protection of communications and customer data.
- As a certified Microsoft Operator Connect partner and Microsoft Solutions Partner, it operates within the Microsoft compliance ecosystem, which includes Azure-native architecture subject to Microsoft's own compliance frameworks.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
9 offeringsMicrosoft Teams Direct Routing & Operator Connect
SCB Global provides Microsoft Teams Direct Routing and Operator Connect services, enabling enterprises to connect their existing PSTN infrastructure or obtain new global numbers directly within Microsoft Teams. The service removes per-minute metered rates by offering unlimited local PSTN access via an enterprise session border controller (eSBC). SCB Global is a certified Microsoft Operator Connect partner with coverage in over 182 countries.
OPTO A – Attendant Console (AI Front Desk)
OPTO A is SCB Global's AI-powered attendant console and intelligent call management system integrated within Microsoft Teams. It provides 24/7 intelligent AI reception and call handling capabilities for enterprises. The solution automates front-desk and call routing functions to streamline inbound communication management.
OPTO C – Teams Contact Center
OPTO C is SCB Global's omnichannel contact center solution built natively inside Microsoft Teams. It delivers intelligent contact center features including call routing, agent management, and customer experience (CX) functionality without leaving the Teams environment. The solution is designed to optimize contact center efficiency and elevate customer experience for globally distributed agent teams.
OPTO I – Insights & Analytics
OPTO I is SCB Global's real-time analytics and reporting solution for Microsoft Teams communications. It delivers advanced reporting, diagnostics, and unlimited data retention to give enterprises visibility into their communications performance. The platform provides actionable insights to help businesses optimize their Teams voice and collaboration environments.
OPTO T – Teams Voice
OPTO T is SCB Global's global voice solution for Microsoft Teams, providing cloud calling and direct routing capabilities across 182 countries. It integrates carrier-grade telephony natively within Microsoft Teams and Azure, enabling enterprises to replace legacy PBX systems with a fully managed cloud calling platform. The solution supports full-stack voice enablement in 63 countries and global numbering in 182 countries.
OPTO X – Carrier-Grade CPaaS Platform
OPTO X is SCB Global's underlying carrier-grade Communications Platform as a Service (CPaaS) infrastructure that powers the entire OPTO suite. It provides 99.999% reliable architecture with global scalability, zero CAPEX infrastructure, and risk-free compliance capabilities. OPTO X enables SMS/MMS messaging, SIP trunking, and global PSTN connectivity as a platform layer for enterprise communications.
Partner Program
SCB Global operates an accredited channel partner program that enables resellers, integrators, and technology partners to offer the OPTO suite of Microsoft Teams solutions to their enterprise customers. Accredited partners receive personalized value propositions and support to build new revenue streams around SCB Global's communications portfolio. The program is designed to give channel partners a competitive edge in the UCaaS and CCaaS market.
PBX to Microsoft Teams Migration
SCB Global offers consulting and implementation services to help enterprises migrate from legacy PBX systems (such as Avaya or Cisco) to Microsoft Teams voice. The service includes design, management, and rapid deployment of customized Microsoft Teams communication solutions tailored to each business. SCB Global handles integration, compliance, and global rollout as part of its workplace transformation offering.
SD-WAN (OPTO4Edge)
SCB Global's SD-WAN solution, formerly branded OPTO4Edge, is an advanced software-defined wide area network offering designed around Microsoft Teams to provide secure, optimized network connectivity for enterprise and remote workforces. Built in partnership with Versa Networks, it delivers deep network visibility, advanced security, and reporting tools as part of a single-vendor managed solution. The solution supports state SIP transfer (SST) functionality to ensure voice quality during WAN transitions or outages.
Considering SCB Global?
Our team will work with you to determine if SCB Global is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.