Silver Star Telecom
Procurement partnerAbout
Silver Star Telecom is a Vancouver, WA-based telecommunications and managed services provider that has served businesses and government agencies across Oregon and Washington for more than 25 years. The company designs, implements, and manages voice and data networks ranging from single-office fiber circuits to complex multi-site managed networks. They offer fiber internet, hosted voice, Metro Ethernet, managed services, security, and cabling, with national reach through wholesale and NNI partner...
Details
VenSearch Intelligence
Ideal Customer
- Silver Star Telecom's sweet spot is small-to-mid-market businesses and government agencies with 20 to 500+ employees, particularly those operating single or multi-site locations across Oregon and Washington that need enterprise-grade connectivity without the impersonal service model of a national carrier.
- Their positioning resonates most with organizations in healthcare, professional services, government, education, and hospitality where uptime is mission-critical and local accountability matters.
Key Differentiators
- Silver Star Telecom's primary differentiator is its positioning as a 'strategic local alternative' to national Tier-1 carriers — combining enterprise-grade infrastructure with the responsiveness and accountability of a regional, owner-operated firm.
- A core claim is that the same engineering team that designs a customer's network is the one that installs it and answers the phone when issues arise, contrasting with national carriers' tiered call center support models.
Industries Served
- Silver Star Telecom serves a broad range of industries including healthcare, government (city and county agencies), professional services (CPA firms, legal, financial services), education, hospitality, retail, manufacturing, and light-industrial organizations.
- Their messaging and service design call out healthcare and telemedicine, retail and hospitality point-of-sale environments, remote and branch office operations, and government agencies as primary verticals.
Service Coverage
- Silver Star Telecom is a Pacific Northwest regional provider headquartered in Vancouver, WA, serving 100+ business communities across Oregon and Washington, with cities like Portland, Seattle, Vancouver, Olympia, Astoria, and the Tri-Cities all within their business footprint.
- Residential fiber service is available in 15 specific Washington communities across Southwest Washington and the Washington coast, including Battle Ground, Long Beach, Ocean Park, and Yacolt.
Partnerships
- Silver Star Telecom works hands-on with technology from Cisco, Juniper, Ciena, Adtran, Yealink, Polycom, and Mitel for both CPE resale and managed services engagements.
- Their hosted PBX platform runs on Metaswitch (now owned by Alianza following its acquisition from Microsoft in March 2025), a carrier-class softswitch used by communications service providers.
Company Size & Ownership
- Silver Star Telecom was founded in 2001 and has been operating for 25+ years.
- Employee counts vary across data sources, with LinkedIn reporting 11–50 employees, Datanyze estimating 17, and RocketReach estimating approximately 8 active employees, suggesting a lean team likely in the 10–20 range.
Compliance & Certifications
- No publicly disclosed compliance certifications such as SOC 2, HIPAA Business Associate status, PCI-DSS, FedRAMP, or ISO 27001 were found in available public sources for Silver Star Telecom.
- Their Network Protect managed security service is described as providing layered firewall management, continuous monitoring, and threat protection, but no third-party audit attestations or formal security certifications are advertised on their website or in any indexed public records.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
22 offerings5G Backup
5G-based internet backup service for businesses ensuring always-on connectivity. Provides a secondary connection path to maintain internet access if the primary circuit fails.
Backup Service
Managed backup service providing automated, monitored backups with tested and reliable recovery for business data. Includes off-site protection against ransomware and disaster, with verified job completion and documented recovery procedures.
Business Internet
Symmetrical fiber optic internet access for businesses delivered with real SLAs. Designed for single- and multi-site organizations across Oregon and Washington, with enterprise-grade connectivity and local support.
Business Security & Cameras
Design and installation of HD surveillance camera systems, physical access control, and enterprise firewall and corporate network security for businesses. Systems are integrated so that cameras, access control, and network security are managed together by one local team, with remote viewing and centralized management across multiple sites.
Business Voice - Analog Lines
Dependable POTS analog lines for fax machines, alarms, elevators, and other equipment that still requires traditional analog connectivity. Provides reliable legacy line support alongside modern VoIP offerings.
Business Voice - Hosted PBX
A carrier-class hosted PBX phone system delivered as a cloud service at a flat rate per phone per month, eliminating the need for on-site PBX hardware. Includes more than 60 standard features such as direct inward dialing, voicemail with unified messaging, find-me/follow-me, simultaneous ring, multiline hunt groups, automated attendant, time-of-day routing, and disaster routing. Supports desk phones, softphones, and mobile apps and is managed via the CommPortal web dashboard.
Business Voice - SIP & PRI Trunking
Modern SIP and PRI trunking services that connect a business's existing on-site PBX to the network with scalable concurrent call capacity. Allows organizations to keep their current PBX hardware while modernizing how calls reach it and porting existing phone numbers.
Cabling
Structured cabling services for businesses listed as a distinct offering in the Silver Star service portfolio. Supports the physical network infrastructure underlying fiber, Ethernet, phone systems, and security installations.
Cloud Services
Managed cloud services including hosted infrastructure, collocation, and secure high-performance connectivity into public cloud environments. Designed and managed end to end to fit how the business works, with secure paths between sites and cloud applications.
Contact Center
A hosted, cloud-based contact center solution that routes calls intelligently using skills-based and time-of-day routing, supports remote and hybrid agents, and provides queue, agent, and call metrics for reporting. Silver Star designs the call flows, manages the platform locally, and scales the system as the business grows without requiring hardware replacements.
Fixed Wireless
Fixed wireless internet connectivity listed as a business internet option. Available as an alternative or supplementary connectivity method for business customers in Silver Star's service area.
Home Fiber
Whole-home fiber internet and managed WiFi service for residential customers with no data caps. Available in 15 residential communities across Southwest Washington and the Washington coast.
Home Phone Service
Residential voice service delivered over Silver Star's network, providing HD voice quality, number porting, voicemail, caller ID, call forwarding, and spam-call screening at a predictable monthly rate. Available in residential communities across Washington where Silver Star provides fiber service.
Home Security & Cameras
Professionally installed home security system including indoor and outdoor HD cameras with night vision, door and window sensors, motion and entry smart alerts to the customer's phone, and smart-home integration with locks, lights, and hubs. Silver Star handles placement, wiring, and ongoing local support.
Implementation & Installation
End-to-end implementation and installation services covering fiber, Ethernet, phone systems, and cabling for business and government customers. The same engineering team that designs the network builds and deploys it.
Managed Router & Firewall
Enterprise-grade router and firewall deployment, configuration, monitoring, and maintenance as a managed service. Includes ongoing patching, firmware updates, rule management, and 24/7 monitoring and alerting by a local engineering team.
Metro Ethernet
Private point-to-point and dedicated transport between business sites. Provides dedicated Ethernet connectivity for organizations needing private, high-performance network connections across locations.
Network Design & Engineering
Network architecture and design services for single- and multi-site organizations covering voice and data networks. Silver Star engineers design the network, architect connectivity solutions, and work hands-on with technology from Cisco, Juniper, Ciena, Adtran, Yealink, Polycom, and Mitel.
Network Equipment
Sourcing, configuration, and ongoing management of network switches, routers, firewalls, and access points from vendors including Cisco, Juniper, Ciena, and Adtran. Includes professional configuration, lifecycle management, and monitoring as part of the managed service.
Network Protect
A layered security service combining firewall management, continuous security monitoring, and threat protection to defend business networks against attacks. Provides rapid response to emerging threats as part of a managed security arrangement.
SD-WAN
Managed SD-WAN service that intelligently steers traffic across multiple connections for better application performance, resilience, and control. Provides automatic failover across multiple circuits and centralized policy and visibility across all sites.
Wavelength
Wavelength-based dedicated transport service listed as a business connectivity option. Provides high-capacity dedicated optical connectivity for business customers with demanding bandwidth needs.
Considering Silver Star Telecom?
Our team will work with you to determine if Silver Star Telecom is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.