Simplicity VoIP
Procurement partnerAbout
Simplicity VoIP is a Richmond, VA-based provider of hosted PBX, VoIP, and business telephone solutions serving small, medium, and enterprise-level businesses across the United States. The company offers a comprehensive unified communications platform including phone systems, video conferencing, call center tools, wireless backup, and SIP trunking. Simplicity VoIP differentiates itself through on-site installation, training, and project management backed by 24/7/365 US-based customer support.
Details
VenSearch Intelligence
Ideal Customer
- Simplicity VoIP's sweet spot is companies with 20 to 500 employees, spanning SMB to mid-market, though it also serves enterprise clients.
- Their ideal customer is an organization that needs enterprise-grade communication features but lacks internal IT resources to manage complex migrations — particularly those moving from legacy on-premise PBX systems to the cloud.
Key Differentiators
- Simplicity VoIP's primary differentiator is its high-touch, white-glove service model — including in-house technicians who perform on-site surveys, installation, number porting, and user training at no additional cost — which directly contrasts with the self-service or drop-ship models of larger competitors like RingCentral or 8x8.
- The company claims a 98% client retention rate and positions itself as the 'concierge' of the UCaaS market, emphasizing a dedicated project manager per deployment, 24/7/365 US-based support, and a no-billing-until-installed policy.
Industries Served
- Simplicity VoIP targets a broad range of verticals with industry-specific communication solutions.
- Explicitly served industries include healthcare (with HIPAA-compliant VoIP and Business Associate Agreements), financial services (addressing regulatory and data privacy requirements), legal (law firms requiring secure, reliable call routing and vFax), education, multi-location retail, and government.
Service Coverage
- Simplicity VoIP operates as a nationwide carrier serving the Continental USA, with reported deployments in 30 of 50 states.
- The company is headquartered in Richmond, VA, with a secondary office location in Virginia Beach, VA.
Partnerships
- Simplicity VoIP's most significant technology partnership is with NetSapiens (a Crexendo company), which provides its core Class 5 carrier-grade UCaaS platform; the relationship began in 2016 after Simplicity previously operated as a 3CX and Coredial reseller.
- For channel distribution, Simplicity joined the Telarus master agent/technology solutions brokerage network in September 2021, giving it access to Telarus's national agent-partner community.
Company Size & Ownership
- Simplicity VoIP was founded in 2012 by Benjamin Humphreys, Jr., who also founded parent entity Comtel Communications in 1991.
- The company has approximately 11–50 employees (most third-party sources citing roughly 15), with estimated annual revenue of approximately $5.3 million.
Compliance & Certifications
- Simplicity VoIP maintains a HIPAA compliance program, including the ability to execute Business Associate Agreements (BAAs) with healthcare organizations, and its SimplicityVAULT call recording product explicitly supports PCI-DSS and HIPAA compliance.
- The company's platform incorporates Single Sign-On (SSO) and Multi-Factor Authentication (MFA) as security controls.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
12 offeringsCall Center VoIP Solutions
Simplicity VoIP offers an enterprise-grade call center platform with features including AI-powered Speech Direct IVR, Text-to-Speech, Music on Hold, Caller Queue Prioritization, Tiered Round Robin call distribution, Custom Agent Status, Call Transcription and Sentiment Analysis, and analytics with wallboard visualization. The platform supports remote agents working via desktop, laptop, or mobile app from any location with an internet connection. It is designed to maximize agent productivity and improve customer experience across businesses of any size.
Hosted Business Phone Systems
Simplicity VoIP provides hosted PBX and VoIP business phone systems for companies of all sizes, running on a geo-redundant Class 5 VoIP platform to ensure maximum network uptime. The service includes on-site installation, user training, and ongoing support at no additional cost. Features include HD calling, auto attendants, call routing, voicemail, and role-based access through an online portal.
On-Site Installation & Training
Simplicity VoIP provides in-house technicians who visit customer locations to perform comprehensive site surveys, confirm infrastructure specifications, and complete on-site installation including phone setup and number porting on the day of install. On-site user training is included following installation, and ongoing support via phone and an online knowledge base is provided at no additional cost. A dedicated client services project manager is assigned to oversee the entire deployment process.
Online Portal & Messaging
Simplicity VoIP's Online Portal is a centralized web-based platform for managing the entire business communication ecosystem, including call routing, auto attendants, user accounts, voicemail, and call reports. It offers role-based access for administrators, department managers, and general users, with features like call history, instant messaging, inventory management, and integrated call quality tools. The portal also includes an Attendant Console for proactive call flow management.
Phones & Equipment
Simplicity VoIP sells and rents VoIP phones and networking equipment from brands including Yealink, Polycom (Poly), and NetGear, as well as Peplink routers. Customers can choose between outright purchase (CapEx) or a Device as a Service (DaaS) rental agreement (OpEx). On-site training and ongoing support are provided for all equipment.
Remote Storage Enablement
Remote Storage Enablement is a feature within Simplicity VoIP's call recording system that bridges on-premise call recordings with secure, off-site storage solutions owned and managed by the customer's own IT team. Recordings are automatically or on a scheduled basis transferred to the customer's designated remote storage location, supporting providers such as AWS S3 Standard, AWS S3 Glacier IR, Wasabi, and custom FTP/FTPS/SFTP configurations. This solution provides scalability, cost-effectiveness, disaster recovery, and centralized management through the Simplicity VoIP portal.
Simplicity VFax
Simplicity VFax allows users to send and receive secure faxes directly through the Simplicity VoIP online portal, eliminating the need for traditional fax machines and streamlining document exchange. It is available as a feature within the Online Portal for users on applicable plans.
SimplicityCOLLAB Video Conferencing
SimplicityCOLLAB is a video conferencing and collaboration platform accessible through the Simplicity portal, web phone, or mobile app with no software downloads required, supporting up to 25 participants for video conferences and up to 150 participants for webinars. Features include screen sharing, calendar integration (Gmail, Outlook, Calendly), customized branding, broadcast messaging, dedicated meeting rooms, meeting and webinar recording with 30-day free storage, and security via SSO and Multi-Factor Authentication. Pricing is $4.99 per seat or extension per month.
SimplicityVAULT
SimplicityVAULT is a fully managed, cloud-based call recording storage solution hosted on Amazon Web Services (AWS) servers, eliminating the need for on-premise recording hardware. It integrates seamlessly with Simplicity VoIP's existing call recording system and provides browser-based access for authorized personnel to access, download, and play back recordings from anywhere. Pricing starts at $75 per 500GB per month, with storage available for up to seven years, and supports compliance with PCI-DSS and HIPAA.
SIP / PRI Trunking
Simplicity VoIP's SIP Trunking service connects existing on-premises PBX systems to the cloud using Session Initiation Protocol (SIP), enabling businesses to gain VoIP flexibility and cost savings without replacing their current phone infrastructure. Installation is described as fast and hassle-free, with the process completable in 48 hours or less. This eliminates the need for new capital expenditure on phone system hardware.
Webphone & Mobile App
Simplicity VoIP's Webphone allows users to make and receive calls directly from a web browser with no downloads required, and also supports a Progressive Web App (PWA) for home screen installation. The SimplicityGO Pro mobile app provides a comprehensive mobile communication experience with features including Call Park, call transferring, advanced answering rules, do not disturb, and usage stats. Together, these tools enable business communication from any location with an internet connection.
Wireless Backup
Simplicity VoIP's Wireless Backup solution uses a Verizon 4G LTE cellular connection configured as an automatic failover for a business's primary internet connection, ensuring uninterrupted phone service during internet outages. The system is set up in advance and monitored by Simplicity VoIP to ensure coverage and connectivity. Pricing includes a $35/month broadband wireless fee with 1GB of data, with the Peplink Balance20 device available for purchase at $399 or rental with monitoring at $30/month.
Considering Simplicity VoIP?
Our team will work with you to determine if Simplicity VoIP is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.