Sinch
Procurement partnerAbout
Sinch is a global Communications Platform as a Service (CPaaS) provider that offers messaging, voice, email, and verification APIs and applications for businesses. The company operates enterprise-grade communications infrastructure with 600+ direct operator connections across 60+ countries, handling over 900 billion interactions per year including SMS, RCS, WhatsApp, voice calls, and emails. Founded in 2008, Sinch serves 200,000+ customers including 8 of the 10 largest U.S. tech companies, gener...
Details
VenSearch Intelligence
Ideal Customer
- Sinch's sweet spot is mid-market to large enterprise customers, with IDC MarketScape noting its differentiated services stack is strongest in the midmarket and large enterprise segment.
- Its primary revenue is driven by large enterprises — including 8 of the 10 largest U.S. tech companies — in financial services, retail, healthcare, and telecom that require high-volume, secure, omnichannel communications at global scale.
Key Differentiators
- Sinch's primary differentiator is its ownership and operation of the largest independent voice network in North America (via Inteliquent), a global messaging 'Super Network' with 600+ direct carrier connections delivering messages at 1–2 hops versus the industry-standard 4–6, and an email infrastructure achieving a 98% deliverability rate against an industry average of 83%.
- It is the only CPaaS provider recognized as a Gartner Magic Quadrant Leader for CPaaS in 2023, 2024, and 2025, and was also named a Leader in the Juniper Research CPaaS Leaderboard 2024 and the 2024 CPaaS Omdia Universe.
Industries Served
- Sinch serves a broad range of industries with a core focus on technology, financial services, healthcare, retail, telecommunications, and travel and transport.
- Financial services clients use the platform for fraud alerts, 2FA, login confirmations, and payment notifications, while healthcare providers use it for appointment reminders, test results, and virtual visit communications.
Service Coverage
- Sinch operates globally with local presence in 59 countries across three operating segments — Americas (63% of net sales), EMEA (24%), and APAC (13%).
- Its messaging infrastructure reaches 200+ countries and territories via SMS, with voice services offering local number availability in 70+ markets and direct network connections in 60+ countries.
Partnerships
- Sinch has deep strategic partnerships with Adobe, SAP, HubSpot, Emarsys, and Shopify as platform ecosystem partners.
- It was named 2025 Adobe Digital Experience Unified Customer Experience Technology Partner of the Year (third consecutive Adobe award) and became an Adobe Platinum Technology Resell Partner in 2023.
Company Size & Ownership
- Sinch was founded in 2008 in Stockholm, Sweden (originally as CLX Communications), went public on Nasdaq Stockholm in 2015, and had approximately 4,040 employees at year-end 2025.
- The company reported net sales of SEK 27.1 billion (approximately $2.4–$3B USD) in 2025, with a market cap of approximately $3B as of mid-2026.
Compliance & Certifications
- Sinch holds ISO 27001 and ISO 27701 certifications across multiple product lines including Mailgun, Mailjet, and Email on Acid, along with SOC 2 Type II reports covering its messaging APIs, Mailgun, Mailjet, Email on Acid, and Sinch Engage platforms.
- The company is compliant with GDPR, CCPA, HIPAA (validated via BDO USA for voice, fax, and UCaaS), PCI-DSS (for billing platforms), DORA, STIR/SHAKEN (U.S. and Canada), Kari's Law, and RAY BAUM's Act.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
25 offeringsBring Your Own Carrier (BYOC)
A service allowing businesses to maintain their existing carrier relationship while connecting to supported cloud platforms such as Genesys. BYOC lets businesses benefit from greater reliability on their chosen carrier network while integrating with Sinch's voice infrastructure. It is available as part of Sinch's SIP trunking offerings.
Business Phone Numbers
A phone number provisioning service offering virtual long numbers, short codes, 10DLC, toll-free numbers, and number lookup and porting services for businesses across global markets. Numbers are sourced from a global pool and can be provisioned via a customer portal, Sinch CLI, or Numbers API. The service supports SMS, MMS, and voice communications and integrates with Sinch's communication products.
Chatlayer (AI Chatbot and Voicebot Builder)
A no-code SaaS platform for building AI-powered chatbots and voicebots that engage customers 24/7 across multiple channels including text and voice. It supports Natural Language Processing in more than 100 languages, integrates with major CRM, ticketing, knowledge base, and contact center solutions via API, and includes ChatGPT/GPT-3 integration for more personalized responses. Analytics are built directly into the platform and the tool can automate up to 90% of customer interactions.
Conversation API
A unified messaging API that enables businesses to send and receive messages globally across multiple channels including SMS, RCS, WhatsApp, and more through a single connection. It is designed to help businesses improve communications, reduce churn, and expand globally with a customizable, scalable, and reliable solution. The API integrates with Sinch phone numbers to allow cross-channel customer communications.
E911 (Emergency Services)
An emergency services solution ensuring businesses stay compliant with E911 regulations, including Kari's Law and RAY BAUMS Act, and that emergency responders receive the location data they need. The service is natively integrated into Sinch's SIP trunking and voice infrastructure. It is available across Sinch's voice product lines.
Elastic SIP Trunking
A self-service SIP trunking solution that connects business phone systems to the PSTN over the internet, replacing traditional phone lines with a cloud-based platform backed by a global Tier-1 network with 99.95% SLA. It offers pay-as-you-go pricing, API-based instant provisioning, geo-redundant architecture, and coverage in 60+ countries with 95% U.S. population coverage. Supports compliance standards including HIPAA, STIR/SHAKEN, E911, and GDPR.
Enterprise SIP Trunking
A fully managed SIP trunking service with a 99.999% SLA designed for mission-critical enterprise voice, including finance and healthcare sectors. It provides tiered committed volume pricing for cost predictability, built-in TLS/SRTP encryption, native STIR/SHAKEN and E911 compliance, and operates on Sinch's global Tier-1 network. Compatible with major IP-PBX, SBC, UCaaS, and CCaaS platforms.
Mailgun Inspect
An email content and code analysis tool within Mailgun that analyzes emails before sending to find rendering, compatibility, and deliverability issues across email clients. It helps stop failures before they happen and optimizes email performance by identifying problems in email code and content.
Mailgun Optimize
A deliverability optimization product within Mailgun that helps improve inbox placement and engagement by proactively managing sender reputation, deliverability signals, and performance insights. It uses real-time monitoring and a full in-house deliverability services team to help senders see fewer bounces and higher engagement rates.
Mailgun Send
The core email sending component of Mailgun providing reliable, scalable email infrastructure ensuring high-volume and mission-critical messages are delivered quickly and consistently. It is designed for developers who need programmatic sending via REST API or SMTP relay without managing their own servers.
Mailgun Validate
An email address validation service within Mailgun that verifies email addresses in real time or as a batch using cached sending data and engagement checks to stop spam traps, typos, and invalid addresses before they hurt sender reputation. It helps protect sending reputation and improve campaign ROI by minimizing list decay.
Messaging APIs (SMS, RCS, MMS, WhatsApp)
Developer APIs for sending and receiving SMS, RCS, MMS, and WhatsApp messages programmatically at global scale. The infrastructure routes directly to Tier-1 carriers with 600+ direct operator connections across 60+ countries, providing 99.99% uptime and high deliverability. Supports marketing campaigns, notifications, alerts, and two-way customer conversations.
Number Porting
A service that allows businesses to port their existing phone numbers to Sinch quickly and easily without missing calls or disrupting business operations. Available for both Elastic SIP and Enterprise SIP trunking service models so businesses can retain their current business phone numbers. The service includes a Porting API for programmatic number management.
Partner Program
A channel and reseller partner program that includes Value-Add Partners, Channel Partners, Private Label Partners, and integration marketplace partners for Mailjet and Mailgun. Partners can access co-selling opportunities, integrations, and the Sinch Marketplace to deliver end-to-end business communication solutions to their customers. The program includes ecosystem integrations with Adobe, Emarsys, SAP, HubSpot, and Shopify.
Sinch Communications Infrastructure
The underlying enterprise-grade global network and platform that powers Sinch's messaging, voice, and email services, featuring 600+ direct carrier connections, 99.99% uptime, and direct Tier-1 routing at 1-2 hops versus the industry-standard 4-6 intermediaries. It includes an open agentic platform with APIs, Agent Builder, Functions, Skills, and MCP server support for AI agents, along with embedded compliance, identity verification, and fraud prevention enforced at the infrastructure layer. The infrastructure is ISO 27001, SOC 2 Type II, HIPAA, GDPR, STIR/SHAKEN, and 10DLC certified and operates in 60+ countries.
Sinch Contact Pro (Omnichannel Cloud Contact Center)
An omnichannel cloud contact center solution that unifies customer communications across phone, email, web chat, video, SMS, and messaging apps including WhatsApp, Facebook Messenger, and Viber into a single agent interface. It features skills-based routing, blended inbound/outbound dialing with predictive dialing, real-time supervisor dashboards, interaction history, and out-of-box CRM integration with Salesforce, ServiceNow, and SAP. It is the only SAP-endorsed contact center solution and runs in the cloud, eliminating on-premises infrastructure costs.
Sinch Email on Acid
An email testing and pre-send optimization platform that provides deliverability tools, data, and resources to help email marketers and developers build high-performing email campaigns. It enables inbox placement improvement and helps identify rendering and compatibility issues before emails are sent. It is positioned as a tool to help senders connect with real customers by optimizing email performance.
Sinch Mailgun (Email API)
An enterprise-grade email API and SMTP relay service that enables developers and product teams to send, receive, and track email programmatically at scale, handling 700 billion+ emails per year with 99.99% uptime. It includes built-in deliverability tools such as real-time monitoring, inbox placement testing, proactive reputation management, email list validation, and dedicated Technical Account Managers. Customers have seen 21% fewer bounces, 65% more opens, and 100% more clicks using the platform's deliverability suite.
Sinch Mailjet (Email Marketing Platform)
An email marketing platform designed for both developers and marketing teams to create, send, automate, and analyze email campaigns and transactional messages in one place. It features a drag-and-drop email builder, real-time collaboration with shared workspaces and roles, email automation workflows, an AI assistant for copy generation, and volume-based pricing that does not charge per contact. The platform is ISO 27001, SOC 2, GDPR, CCPA, HIPAA, and PCI DSS compliant with EU-based data centers and a 99.99% SLA.
STIR/SHAKEN
A call authentication service that helps businesses fight back against robocalls, increase call answer rates, and build consumer trust. It is offered as part of Sinch's voice solutions and is natively supported in both Elastic and Enterprise SIP trunking. The service meets U.S. and Canada STIR/SHAKEN compliance requirements.
Toll-Free Voice
Toll-free voice calling services that allow businesses to maintain customer engagement and never miss a toll-free call. The service blends toll-free voice and messaging into an all-inclusive solution. Sinch's platform provides fraud monitoring and mitigation for toll-free traffic.
UCaaS (Unified Communications as a Service)
A comprehensive business phone service with integrated apps for desktop and mobile to help organizations collaborate more effectively. It is listed as one of Sinch's voice solutions for businesses seeking an all-in-one communications platform. It enables more effective collaboration across the organization.
Verification API
An API for verifying customer identity and safeguarding customer data through email, messaging, and voice-based verification methods. It is used for identity and security use cases to increase trust and prevent fraud. Listed as a core API product available to developers building verification workflows.
Voice API
A programmable voice platform that enables developers to add inbound and outbound calling to applications via REST APIs, SDKs, and webhooks, supporting PSTN, SIP, and in-app WebRTC calling. Features include Text-to-Speech in 115+ languages, IVR menus with DTMF and speech recognition, call recording, transcription, number masking, answering machine detection, and conferencing. Global phone numbers are available in 90+ countries and 16,000+ cities.
Wholesale Voice
A wholesale voice service providing unsurpassed quality, reliability, and scale through a single connection with limitless reach, targeted at carriers and service providers. Sinch owns and operates the largest and most powerful independent voice network in the U.S. with 300 billion+ annual voice minutes. The network has a 100 GIG wave backbone with diverse points of presence and 99.999% uptime.
Considering Sinch?
Our team will work with you to determine if Sinch is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.