Smartaira
Procurement partnerAbout
Smartaira is a national, independent internet service provider (ISP) specializing in internet and entertainment solutions for multifamily property owners and managers. The company offers retail and bulk internet service packages, managed Wi-Fi, and entertainment services including DIRECTV, with a focus on increasing property net operating income (NOI). Their flagship service, Smartaira 360, delivers community-wide managed internet connectivity with symmetrical speeds and enterprise security.
Details
VenSearch Intelligence
Ideal Customer
- Smartaira's sweet spot is mid-to-large scale multifamily real estate operators, including Class A apartment developers, asset managers, and REITs with portfolios of 200+ units, or new developments of 50+ units.
- The company serves property owners and managers who want to outsource the complexity of ISP management to a specialist and capture Net Operating Income (NOI) through bulk-service technology fees.
Key Differentiators
- Smartaira's primary differentiators are its exclusive focus on the multifamily MDU market, its proprietary InstantON technology (pioneered in 2016, which pre-installs equipment so residents have internet immediately upon move-in without scheduling appointments), and its Smartaira 360 managed Wi-Fi platform with PMS integration for automated provisioning and QR code resident onboarding.
- The company positions itself against legacy telcos and cable providers by offering faster speeds at lower prices with a single-source solution for internet, TV, and voice.
Industries Served
- Smartaira serves exclusively the multifamily real estate industry, specifically the Multi-Dwelling Unit (MDU) market.
- Its customer base includes luxury apartment communities, student housing, senior living facilities, gated communities, homeowner associations, and condo associations.
Service Coverage
- Smartaira is a national, independent ISP operating exclusively within the United States.
- As of mid-2024, the company markets to homeowner-association, condo-association, and multi-tenant rental properties in approximately 26–28 states, with its strongest concentration in California and the Greater Phoenix, Arizona area, and a growing Southeast footprint following acquisitions in Florida.
Partnerships
- Smartaira's primary technology partnerships include DIRECTV (as a DIRECTV Preferred Dealer for both satellite and streaming), Plume (for HomePass adaptive mesh Wi-Fi via SuperPod hardware), and Yardi (as a qualified Yardi Standard Interface Vendor for Voyager PMS integration as of December 2023).
- The company also integrates with other property management systems including RealPage and Entrata to automate resident move-in and billing.
Company Size & Ownership
- Smartaira has approximately 51–200 employees, with multiple sources consistently citing around 68–71 employees as of 2025–2026.
- Estimated annual revenue is approximately $6.9 million per third-party data sources (RocketReach, Datanyze, ZoomInfo).
Compliance & Certifications
- No publicly documented SOC 2, HIPAA, PCI-DSS, FedRAMP, or ISO 27001 certifications have been identified for Smartaira through available sources.
- The company has been recognized on Broadband Communities' FTTH Top 100 list in 2024, and its CEO Dan Terheggen was named a 2023 Top Leader in Technology for Multifamily by Parks Associates.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
10 offerings24/7 Live Technical Support (Smart Desk)
A round-the-clock customer support service staffed by trained Smart Desk agents available to assist residents and communities with internet and DIRECTV services. Support is available 24 hours a day, 7 days a week via phone, online form, email, and text message, covering issues such as connectivity, device setup, and account management.
All-in-One Internet Package
An all-inclusive internet package that includes high-speed Multi-Gig symmetrical internet, unlimited data, public Wi-Fi in common areas, private in-unit Wi-Fi, a hardwire Ethernet port, equipment replacements, no charge for onsite service, and resident service moves. The package includes Smart Care and covers government fees, with 50% off installation and no resident contract.
Digital Voice
A VoIP phone service for residents that delivers traditional landline functionality over the Smartaira network via an adapter connected to a standard digital phone. Features include voicemail, long distance and international calling, 3-way calling, caller ID, call waiting, call forwarding, call transfer, call blocking, and telephone relay service. Digital Voice is also available for business customers.
DIRECTV via Internet
A streaming TV service offering 65 to 140+ channels with live news and sports, 65,000 on-demand titles, unlimited cloud DVR storage, and local and regional sports channels. Each package includes a DIRECTV Gemini streaming device and allows customers to watch on compatible streaming devices at home or on the go.
DIRECTV via Satellite
A satellite TV service offering 160 to 350+ channels including live and on-demand content, 4K HDR sports programming, and a Genie HD DVR capable of storing over 200 hours of HD recordings and recording up to 5 shows simultaneously. The service requires a centralized dish on the property and provides access to 80,000+ shows and movies on demand with 99% signal reliability.
InstantON
A proprietary service that provides residents with immediate access to the internet at move-in, 24/7, without the need to call or schedule an installation appointment. Pioneered by Smartaira in 2016, InstantON is available as an add-on option on Standard and All-in-One packages and is integrated into the Smartaira 360 service.
Plume SuperPod + HomePass
An optional add-on service offering Plume's adaptive mesh Wi-Fi technology through SuperPod hardware and the HomePass mobile app. The system uses AI to self-optimize home Wi-Fi, automatically detect connected devices, manage guest access, set content filters, and protect the home network from hackers and cyber threats through an advanced security feature called Guard.
Smart Care
An optional add-on service for internet packages that includes enhanced support features such as equipment replacements, no charge for onsite service visits, and resident service moves. Smart Care is bundled into the All-in-One package and available as an option on the Standard package.
Smartaira 360
Smartaira's flagship managed service providing seamless, community-wide managed Wi-Fi with symmetrical Multi-Gig speeds, enterprise security, and unlimited data across the entire property. The service includes a premium resident portal, QR code device connectivity, InstantON activation at move-in with PMS integration, 2-hour guest Wi-Fi for property tours, no modem or router required for residents, and all government fees included with no installation required.
Standard Internet Package
A retail or bulk a la carte internet plan offering high-speed Multi-Gig symmetrical internet, unlimited data, public Wi-Fi in common areas, a resident account portal, and 24/7 live technical support. Plans are priced individually with no resident contract and include 30 days free for retail plans. Government fees are billed separately.
Considering Smartaira?
Our team will work with you to determine if Smartaira is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.