SolarWinds
Procurement partnerAbout
SolarWinds builds observability, database, and IT service management software for organizations of all sizes. Founded in 1999, the company offers a portfolio of products covering network monitoring, infrastructure observability, database performance, incident response, and ITSM that support on-premises, cloud, and hybrid IT environments. Their software is trusted by over 300,000 customers across 190+ countries, including 450 of the Fortune 500.
Details
VenSearch Intelligence
Ideal Customer
- SolarWinds is designed to scale from small businesses to large enterprises, and its installed customer base is roughly split across SMB (1–499 employees, ~40%), mid-market (500–4,999 employees), and enterprise (5,000+ employees), with research indicating it is most often used by companies in the 1,000–5,000 employee range with $10M–$50M in revenue.
- The company explicitly targets IT professionals, MSP partners, DevOps and SecOps teams, and database administrators across organizations of any size or complexity.
Key Differentiators
- SolarWinds differentiates itself through its breadth of IT management products — covering observability, network management, ITSM, database performance, security, and file transfer — all designed for the technology professional rather than the enterprise vendor ecosystem, with a model that emphasizes affordability, low-touch deployment, and fast time-to-value.
- Following the 2020 SUNBURST supply chain attack, the company developed its 'Secure by Design' initiative and Next-Generation Build System, which leverages a parallel build process in multiple secure, ephemeral environments and was recognized as Best Security Infrastructure in Enterprise by the 2023 Cloud Security Awards.
Industries Served
- SolarWinds serves a broad cross-section of industries, with its strongest user base concentrated in Technology (26%), Financial Services (22%), Healthcare (18%), Retail (14%), and Manufacturing (12%), according to customer install-base data.
- The company also has a dedicated public sector practice covering U.S. federal civilian and defense agencies, state and local governments, K-12 and higher education, and healthcare IT teams.
Service Coverage
- SolarWinds operates globally, serving over 300,000 customers worldwide across all major regions.
- Its corporate headquarters is in Austin, Texas, with additional domestic offices in Reston, VA; Charlotte, NC; and Miami, FL, and international offices in Cork (Ireland), Brno (Czech Republic), Kraków (Poland), Manila (Philippines), Singapore, Bengaluru (India), Berlin (Germany), Tel Aviv (Israel), Seoul (South Korea), Tokyo (Japan), Sydney and Auckland.
Partnerships
- SolarWinds has a formal go-to-market channel called the Transform Partner Program, encompassing technology distributors, value-added resellers (VARs), global system integrators (GSIs), managed service providers (MSPs), and cloud partners globally, with over 2,000 channel partners; the program was recognized with a 5-Star rating in the 2026 CRN Partner Program Guide.
- Key technology partnerships include AWS (where SolarWinds holds DevOps ISV Competency and Microsoft Workloads ISV Competency status as an APN Advanced Tier and ISV Accelerate partner) and Microsoft (collaborations on Microsoft 365, Intune, Azure, WSUS, and SCCM integrations), with additional platform integrations covering VMware vCenter, Google Cloud, Okta, Slack, Jira, Zendesk, and 200+ cloud applications in the Service Desk alone.
Company Size & Ownership
- As of December 31, 2024, SolarWinds had 2,107 employees, of which 728 were based in the U.S. and 1,379 internationally, with FY2024 annual revenue of approximately $796.9 million.
- The company was founded in 1999 in Tulsa, Oklahoma by brothers Donald and David Yonce, relocated its headquarters to Austin in 2006, went public in 2018, and was taken private in April 2025 in a $4.4 billion acquisition by Turn/River Capital.
Compliance & Certifications
- SolarWinds holds ISO/IEC 27001:2022 certification and offers SOC 2 Type II reports for SolarWinds Observability SaaS, Service Desk, Pingdom, and Loggly.
- Its AWS-hosted Service Desk infrastructure operates on infrastructure with PCI DSS Level 1, FedRAMP, HIPAA, and SOC 1/SOC 2 coverage.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
33 offeringsAccess Rights Manager
A software tool that manages and audits access rights across IT infrastructure to rapidly identify and reduce the risk of unauthorized system access and data breaches. It allows administrators to easily create user accounts and review user permissions, groups, and access across all systems and data. It also supports Active Directory provisioning, automated SharePoint provisioning, and compliance reporting.
Customer Success
A dedicated customer success service offered by SolarWinds to help customers maximize value from their SolarWinds deployments. It is listed as a support and services offering alongside deployment services and premium support. Specific details about the scope of this service are limited to the navigation listing on the site.
Dameware Mini Remote Control
Affordable remote control software for customer support and help desk needs that allows IT professionals to remotely access Windows, Mac OS X, or Linux machines. It supports automatic deployment of remote control agent MSI packages to client machines and includes multi-factor authentication for security. It is a lightweight tool designed for fast internal IT remote desktop connections.
Dameware Remote Everywhere
A cloud-based SaaS remote support solution that provides IT professionals with fast and powerful remote support capabilities for any device, anywhere. It supports remote control of Android and iOS devices in addition to desktop platforms, and includes an in-house ticketing system and reporting engine for performance review. It is delivered as a SaaS solution with multi-platform coverage and a mobile-ready console.
Dameware Remote Support
A remote control and systems management tool that combines remote desktop access with Active Directory tools, mobile device support, and help desk integration in one platform. It provides top-notch security with multifactor authentication or smart-card support and supports remote access to sleeping and powered-off computers. It integrates fully with SolarWinds Web Help Desk software to initiate remote access from opened tickets.
Database Performance Analyzer
A cross-platform database monitoring and management tool built for SQL query performance monitoring, analysis, and tuning across SQL Server, Oracle, MySQL, PostgreSQL, MongoDB, Redis, and more. It is agentless with a low overhead of 1% or fewer and runs on Windows or Linux servers, in Azure, or as an AWS subscription. It goes beyond problem analysis by providing expert advice with table tuning and query advisors.
Deployment Services
Professional deployment services offered by SolarWinds to assist customers with implementing SolarWinds products. It is listed as a services offering alongside customer success and premium support. Specific details about scope are limited to the navigation listing on the site.
Engineer's Toolset
A bundle of over 60 must-have network management tools for network engineers covering diagnostics, discovery, and configuration utilities. It provides automated network discovery, real-time monitoring and alerting, and powerful diagnostic capabilities. Every tool an engineer commonly needs is included in a single unified toolkit.
IP Address Manager
A centralized IP address management tool starting at $590 that simplifies IP address, DHCP, and DNS management. It automates IP address tracking to eliminate spreadsheet-based management and integrates with Microsoft, Cisco, and ISC DHCP and DNS servers for unified oversight. It provides real-time monitoring and alerts for quick detection and resolution of IP conflicts.
Kiwi CatTools
An affordable network automation and configuration management tool that schedules automated configuration backups, performs bulk configuration changes, and increases security across routers, switches, and firewalls. It generates audit reports and supports automation of repetitive configuration tasks. It is free for 14 days.
Kiwi Log Viewer
Affordable software built to monitor log files for specific keywords, phrases, or patterns, designed for IT professionals who need to search and filter large log files quickly. It allows users to read, search, and filter log files of any size in a simple tabular format and displays new entries to log files in real time. It is free for 14 days.
Kiwi Syslog Server
Affordable on-premises software to centrally manage syslog messages, SNMP traps, and Windows event logs from across a network. It provides real-time alerts based on critical events and can automatically respond to syslog messages. It aggregates data from across the network with built-in filtering, alerting, and forwarding capabilities.
NetFlow Traffic Analyzer
A network traffic analysis tool starting at $1,873 that automates network configuration, compliance, and change management across multi-vendor environments. It analyzes NetFlow, J-Flow, sFlow, and IPFIX traffic to identify bandwidth hogs, applications, and conversation patterns in real time. It provides customizable reports, real-time UX performance levels with Quality of Experience metrics, and real-time configuration change alerts.
Network Configuration Manager
A network configuration management tool starting at $754 that automates configuration backup, compliance auditing, and change management across multi-vendor network environments. It provides real-time alerts on configuration changes, automated compliance reporting for standards such as DISA STIG, PCI DSS, SOX, and HIPAA, and bulk deployment of standardized configurations across devices. It also correlates device configuration data with the NIST National Vulnerability Database to identify vulnerable nodes.
Network Performance Monitor
A network performance monitoring tool starting at $2,829 that proactively detects, diagnoses, and resolves network performance issues across hybrid IT environments. It monitors fault, availability, and performance across routers, switches, firewalls, and wireless access points from a single console, with features including NetPath hop-by-hop path visualization, PerfStack metric correlation, wireless heat mapping, and capacity forecasting. It supports automatic multi-vendor device discovery and intelligent alerting with dynamic baselines.
Network Topology Mapper
Network mapping software that automatically discovers and plots network topology by automating device discovery and mapping. It builds multiple maps from a single scan and performs multi-level network discovery, keeping diagrams accurate as environments change. It is free for 14 days.
Patch Manager
Patch management software designed to quickly address software vulnerabilities across Windows and 500+ third-party applications. It integrates with Microsoft WSUS and SCCM and automates patch deployment with tested packages and built-in compliance reporting. It supports vulnerability management to help organizations maintain a secure and compliant environment.
Premium Support
An elevated technical support tier offered by SolarWinds beyond standard technical support, listed alongside customer success and deployment services. It is referenced in the context of Federal Premium Support customers subject to DFARS Clause 252.204-7012 for handling Controlled Unclassified Information. Specific details about the premium support scope are limited to the navigation and contact page listings.
Security Event Manager
An on-premises SIEM tool starting at $1,789 that improves security posture and helps organizations demonstrate compliance. It provides centralized log collection and retention, automated threat detection and response, and integrated compliance reporting for standards including PCI DSS, HIPAA, SOX, DISA STIGs, FISMA, FERPA, NERC CIP, and more. It includes file integrity monitoring, user activity monitoring, cyberthreat intelligence feeds, and automated incident response capabilities.
Serv-U FTP Server
A simple, affordable, and easy-to-use FTP server software that supports file transfer using FTP and FTPS protocols. It enables fast and easy file transfers from web and mobile devices and supports transfer of multiple and large files. It provides a full-featured FTP server with granular access controls.
Serv-U Gateway
A secure add-on for Serv-U Managed File Transfer Server and Serv-U FTP Server that routes file transfer traffic through a secure gateway without storing data in the DMZ or exposing internal systems. It supports deployment on virtualized nodes without processor or core limits and safely accepts all incoming connections on a hardened server in the DMZ segment using FTP, FTPS, SFTP, HTTP, or HTTPS.
Serv-U Managed File Transfer Server
A secure managed file transfer solution that enhances security and control over file transfers in and outside an organization. It provides reliable FTP server software for secure file transfer, ad hoc file sharing to send and request files, and anywhere, anytime file transfer from web and mobile devices. It includes built-in audit trails and compliance reporting for regulatory requirements.
Server & Application Monitor
A comprehensive monitoring solution for servers and applications across hybrid and cloud environments, starting at $2,900. It monitors over 1,200 applications and systems with out-of-the-box templates and provides contextual performance insights through AppStack and PerfStack. It delivers visibility into server health, capacity, and performance through intuitive dashboards.
Service Desk
A cloud-based and AI-powered IT service management platform starting at $39 per month per technician that supports unlimited users. It includes incident management, service catalog, IT asset management, CMDB, change management, problem management, knowledge base, and enterprise service management capabilities. AI features include a generative AI sidekick for agents, a virtual chat agent, smart suggestions, sentiment analysis, and auto categorization.
SolarWinds Academy: Training & Certification
A training and certification program offered by SolarWinds to help customers and partners develop expertise in SolarWinds products. It is listed as a resource under Services and Support alongside technical documentation and customer success offerings. Specific course details are not described on the pages provided.
SolarWinds Avior
A goal-oriented AI product built on the SolarWinds platform that goes beyond prompt-by-prompt assistance to pursue persistent user-defined goals continuously over time. It operates across diagnostic, assistive, and autonomous AI modes — surfacing insights, pinpointing root cause, generating runbooks and workflows, and taking bounded actions such as reducing alert noise, closing compliance gaps, automating backups, and remediating configuration drift. Users set goals and guardrails while Avior carries out work with human-in-the-loop workflows or agent-enabled actions.
SolarWinds Incident Response
An incident response platform that helps teams build operational resilience by ingesting alerts and tickets from SolarWinds Observability, Service Desk, and 200+ third-party tools, then correlating them into one actionable incident. It provides event correlation, on-call management, and intelligent routing to connect the right people at the right time. The product, offered as Squadcast by SolarWinds, helps teams drive operational resilience and keep systems online.
SolarWinds Observability SaaS
A SaaS-delivered observability platform that simplifies management of cloud-native and hybrid IT environments. It provides visibility across hybrid IT landscapes including custom apps, microservices, Kubernetes, and containers, and accelerates insights with unified data across metrics, traces, logs, and user experience. The platform is extensible with an open-source framework, public API, and out-of-the-box third-party integrations.
SolarWinds Observability Self-Hosted
A self-hosted observability platform starting at $7.42 per node per month that takes organizations from reactive to proactive monitoring across on-premises and hybrid IT environments. It supports deployment behind a firewall or self-hosted in AWS, Microsoft Azure, or GCP, with flexible licensing that allows allocation of nodes across multiple instances. It is built on SolarWinds' network management leadership and enhanced with machine learning.
SolarWinds SQL Sentry
A database performance monitoring tool purpose-built for Microsoft SQL Server and the Microsoft platform, including SSAS, Azure SQL Database, and Azure Synapse SQL Pools. It provides deep, actionable performance metrics with easy deep-dive capabilities and proven scalability demonstrated with 800+ SQL Server instances. It features purpose-built dashboards for monitoring SQL Server performance, blocking, and deadlocks.
Storage Resource Monitor
Storage resource management and reporting software for monitoring health, performance, and capacity of multi-vendor storage. It provides multi-vendor storage monitoring, performance and capacity planning, and alerting and hotspot detection. It enables teams to proactively prevent storage outages and plan capacity ahead of time.
Virtualization Manager
A virtualization monitoring tool starting at $3,165 that optimizes and troubleshoots virtual environments across VMware vSphere, Nutanix AHV, and Microsoft Hyper-V from a single unified dashboard. It provides visibility into VM health and performance, VM sprawl management with capacity planning and predictive recommendations, and analysis of storage I/O bottlenecks to improve resource utilization.
Web Help Desk
An affordable web-based help desk ticketing and asset management software starting at $533 that supports unlimited end users. It automates ticketing management, centralizes knowledge management, and helps teams meet SLAs. It offers a 14-day fully functional trial and subscription licensing options.
Considering SolarWinds?
Our team will work with you to determine if SolarWinds is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.