SoundThinking
About
SoundThinking is a public safety technology company that develops AI-driven detection, investigation, and operational intelligence solutions for law enforcement agencies and security teams. Their product suite includes acoustic gunshot detection, license plate recognition, weapons detection, investigative data search, and case management tools. The company serves over 300 agencies and 2,100+ supported locations nationwide, combining real-time data with strategic advisory services to improve situ...
Details
Website
soundthinking.comOfferings
15 active
VenSearch Intelligence
Ideal Customer
- SoundThinking's core customer is a mid-sized to large municipal law enforcement agency or city government with persistent gun violence challenges, typically deploying ShotSpotter across 5–20 square miles at annual contract values of roughly $300K–$2M or more per agency.
- CrimeTracer has over 2,000 domestic agencies contributing data with over 9,000 active users, and the company's tiered subscription pricing scales by agency size.
Key Differentiators
- SoundThinking positions itself as the only provider of scalable, wide-area outdoor gunshot detection covering large and geographically diverse jurisdictions, claiming no direct competitors offer a comparable wide-area solution—competitors like V5 Systems, Safety Dynamics, and Flock Safety are characterized as offering limited-scope point protection or proximity sensors.
- Its competitive moat rests on a proprietary acoustic dataset built over 25+ years of real-world deployments, physical sensor infrastructure already embedded in city environments creating meaningful switching costs, and a 24x7 human Incident Review Center that verifies alerts before dispatch.
Industries Served
- SoundThinking's primary industry is law enforcement and public safety, serving municipal police departments, city governments, district attorneys, corrections facilities, and Real Time Crime Centers (RTCCs).
- Through its SafePointe weapons detection system, it also serves commercial verticals including healthcare and hospitals, hospitality and gaming (casinos), higher education campuses, corporate locations, financial institutions, warehouses, and museums.
Service Coverage
- SoundThinking operates primarily in the United States, with its ShotSpotter system deployed across more than 180 cities and covering over 1,100 square miles, while international deployments exist in South Africa, Uruguay, Brazil, and the Bahamas.
- As of 2024, the company had coverage areas under contract for over 1,160 square miles across 170 cities and 19 universities and corporations, with the vast majority of its approximately $102 million in annual revenue attributable to U.S. customers.
Partnerships
- SoundThinking's most significant technology partnership is with Rekor Systems (Nasdaq: REKR), formalized in July 2024 through inclusion in the Rekor Partner Network (RPN), which powers the PlateRanger LPR product using Rekor's AI and NVIDIA-powered edge processing.
- The SafetySmart Platform has achieved more than 200 integrations across CAD/RMS systems (including CentralSquare, Motorola Solutions PremierOne/Spillman, Tyler Technologies, Mark43, Axon Records, Hexagon, and Versaterm), RTCC platforms (Axon Fusus, Microsoft AWARE, Motorola, Genetec), and camera systems (Genetec, Milestone, DVTel).
Company Size & Ownership
- SoundThinking was founded in 1996 by Robert Showen as ShotSpotter, Inc., rebranding to SoundThinking in April 2023.
- The company employs approximately 286–316 people as of 2024–2026 and reported record full-year 2024 revenue of $102 million (up 10% year-over-year) and full-year 2025 revenue of approximately $104.1 million.
Compliance & Certifications
- SoundThinking holds or aligns to a broad set of compliance frameworks including SOC 2 (aligned to Security, Availability, and Confidentiality Trust Services Categories), HIPAA, CCPA/CPRA, CJIS (for CrimeTracer and CaseBuilder), TX-RAMP, NIST SP 800-53, NIST 800-218, SOX 404, and SEC cybersecurity regulations.
- The company demonstrates CJIS alignment through independent third-party SOC 2 audits and stands ready to support agency-specific CJIS questionnaires, noting that no official FBI CJIS certification program exists.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
15 offeringsCaseBuilder®
CaseBuilder is an investigation management platform that enables investigative teams to efficiently organize and store case information, track and prioritize assignments, optimize resources, and submit materials to prosecution. It is part of the SafetySmart Platform and maintains CJIS compliance. The platform is designed to streamline the entire investigation workflow from intake through prosecution submission.
CaseBuilder® Crime Gun
CaseBuilder Crime Gun is described as the first-of-its-kind gun crime tracking and analysis case management tool that enables agencies to better capture, track, prioritize, analyze, and collaborate on incidents that involve firearms. It is a specialized extension of the CaseBuilder platform focused specifically on gun crime investigation and case management. It is part of the SafetySmart Platform.
CrimeTracer™ Gen3
CrimeTracer Gen3 is described as the number one law enforcement search engine, enabling investigators to search through more than one billion structured and unstructured records across jurisdictions to obtain tactical leads. It features advanced link analysis to make intelligent connections, links NIBIN leads to reports and suspects, and integrates with PlateRanger and CaseBuilder to provide a comprehensive investigation platform. It is part of the SafetySmart Platform and is CJIS compliant.
Forensic Services™
ShotSpotter Forensic Services and Litigation Support provides court-admissible analysis of ShotSpotter evidentiary data for investigators and trial teams involved in shooting cases. Services include Detailed Forensic Reports covering how, when, and where gunfire occurred, along with audio evidence that can be replayed in court, as well as expert witness testimony which has been successfully admitted in more than 400 court cases. The offering includes both investigative services for law enforcement and expert witness services for attorneys.
PlateRanger™
PlateRanger is an advanced license plate recognition (LPR) and vehicle intelligence platform powered by Rekor's AI technology and NVIDIA-powered edge processing. It captures vehicle information using high-definition cameras, cross-references plates against hot lists and watch lists in real time, and integrates with CrimeTracer and ShotSpotter to provide investigative leads across more than one billion CJIS records. The system delivers 99% plate detection accuracy and includes a mobile app (Rekor Blue) for officers in the field.
ResourceRouter Community
ResourceRouter Community is listed as a distinct community-focused product under the Community section of SoundThinking's product navigation. It is separate from the law enforcement version of ResourceRouter and appears to be oriented toward community engagement and Data for Good initiatives. No further detail is provided on the pages analyzed.
ResourceRouter™
ResourceRouter is a resource management tool that automates the planning of directed patrols and provides transparency around engagement activities across an entire jurisdiction on a daily basis. It is designed to help law enforcement agencies optimize patrol deployment decisions using data-driven inputs. It is listed as part of the SafetySmart Platform product suite.
SafePointe®
SafePointe is an AI-based concealed weapons detection system designed for high-throughput facilities where people need to enter freely without stopping. The system uses two discreet metal bollards up to 8 feet apart equipped with a 3D camera and NVIDIA-powered edge processor that uses magnetic moment technology and AI to identify individuals carrying concealed firearms, sending an alert with an image and short video to security staff. It is SOC2 certified and HIPAA compliant, and has been deployed in hospitals, casinos, corporate campuses, museums, and warehouses.
SafetySmart Field Agent
Field Agent is an AI-powered tool within the SafetySmart Platform that allows command staff, patrol officers, investigators, and analysts to query their agency's operational data using natural language prompts to get instant answers. Users can explore gunfire patterns, identify hotspots, compare activity over time, and generate maps, charts, and reports without manual filtering or spreadsheets. It is accessible on mobile, desktop, CAD, and in-car MDTs.
SafetySmart Platform
SafetySmart Platform is a unified operational intelligence platform that connects gunfire alerts, vehicle intelligence, investigative data, and field awareness into a single ecosystem for law enforcement and security teams. It integrates ShotSpotter, PlateRanger, CrimeTracer, CaseBuilder, ResourceRouter, and Field Agent to reduce dashboard fatigue and disconnected workflows. The platform is designed to support Real Time Crime Centers (RTCCs) by centralizing critical operational intelligence.
ShotCast
ShotCast is a tool within SoundThinking's InSight application that generates video summary reports of shooting incidents suitable for sharing with broadcast or news media outlets. Each ShotCast includes the actual gunfire audio and other incident details from a ShotSpotter event. It is designed to help law enforcement improve transparency and trust with the community following shooting incidents.
ShotSpotter®
ShotSpotter is an acoustic gunshot detection system that uses a network of sensors to detect, locate, and alert law enforcement to gunfire incidents in under 60 seconds with 97% accuracy. The sensors connect wirelessly to a cloud-based application, and acoustic experts in a 24x7 Incident Review Center verify alerts before pushing them to officers via smartphone, CAD, or mobile devices. The system is deployed in more than 180 cities worldwide and integrates with drones, cameras, LPR systems, and other public safety technologies.
ShotSpotter® For Corporate
ShotSpotter for Corporate is a version of the ShotSpotter gunshot detection system tailored for non-law enforcement facilities including retail, government buildings, transportation and logistics sites, corporations, critical infrastructure, and entertainment venues. The system detects outdoor gunfire within 60 seconds, locates the incident within 25 meters, and sends alerts to security teams and local police dispatch via mobile devices. It integrates with cameras, access control systems, PSIM systems, and mass communication platforms.
ShotSpotter® For Highways
ShotSpotter for Highways is a variant of the ShotSpotter gunshot detection system designed for highway and roadway environments. It is listed as a distinct new security product offering under the Security section of the SoundThinking product navigation. It is categorized separately from ShotSpotter for Corporate and ShotSpotter for Perimeters.
ShotSpotter® For Perimeters
ShotSpotter for Perimeters is a variant of the ShotSpotter gunshot detection system designed for perimeter security applications. It is listed as a distinct security product offering under the Security section of the SoundThinking product navigation alongside ShotSpotter for Highways and ShotSpotter for Corporate. Specific perimeter deployment details are referenced in the product navigation menu.
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