Sparkplug IP
Procurement partnerAbout
Sparkplug IP is a hosted cloud VoIP service provider and communications integrator offering robust voice solutions to SMB, commercial, hospitality, and enterprise customers. The company specializes in cloud PBX, SIP trunking, SD-WAN, and managed IT services, with particular expertise serving hotels, multi-dwelling units, nursing centers, and national franchises. Founded in 2018, it operates as a Mitel Hospitality Partner with a nationwide network of technicians.
Details
VenSearch Intelligence
Ideal Customer
- Sparkplug IP explicitly targets SMB, commercial, and enterprise customers for its cloud VoIP and SIP trunking services, while its hospitality vertical serves clients ranging from small independent hotels to multi-property ownership groups and large-scale resorts with over 1,000 rooms.
- Multi-site businesses, hotel brands, national franchises, nursing centers, and property management companies appear to be their strongest customer fits.
Key Differentiators
- Sparkplug IP differentiates itself through deep hospitality specialization—serving properties from small boutique hotels to 1,000+ room resorts with PMS-ready integrations, wake-up calls, and room status workflows—combined with a full-stack telecom portfolio that includes Cloud PBX, SBC/Secure Edge, SIP trunking, LTE failover, SD-WAN, and managed IT under one provider.
- Their Mitel Hospitality Expert badge and back-to-back global Mitel Specialization recognition (2025 and 2026) distinguish them from generalist VoIP resellers.
Industries Served
- Sparkplug IP explicitly serves hospitality (hotels, resorts, multi-property ownership groups), healthcare/nursing centers (including senior living and hospitals via POTS replacement), multi-dwelling units, national franchises, and property management organizations.
- Their website also identifies healthcare, multi-site businesses, and franchise operators as core target segments.
Service Coverage
- Sparkplug IP is headquartered in Grand Rapids, Michigan and operates with a nationwide reach across the United States.
- The company partnered with over 30 ISPs to build a broad network footprint, and maintains a nationwide network of technicians to support client deployments.
Partnerships
- Sparkplug IP holds a formal Mitel Hospitality Partner designation and was named a Mitel 2025 Hospitality Specialization Partner and a 2026 Mitel Global Specialization Partner, one of only 97 partners worldwide to earn this recognition.
- They have a documented channel partnership with World Cinema (now WorldVue), a major hospitality technology provider serving over 8,000 properties, through which they power the 'ImpruviX VOIP' product for hotel brands nationwide.
Company Size & Ownership
- Sparkplug IP was founded in 2010 in Grand Rapids, Michigan, with the President Thomas Kehoe joining in 2012.
- Employee counts across data sources vary between 11–50 (ZoomInfo, LinkedIn, Seamless.ai) and one source estimates up to 51–200, with an approximate headcount of roughly 10–50 active staff.
Compliance & Certifications
- Sparkplug IP advertises E911 compliance and emergency-readiness as a core platform capability, including call detail records and security best practices baked into their hosted PBX and SIP trunking services.
- Their Session Border Controller (Secure Edge) solution includes TLS/SRTP encryption readiness to meet voice security requirements.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
8 offeringsHospitality Voice Solutions
Hotel-ready communication solutions including wake-up calls, room and housekeeping status, and PMS-ready integration for front desk and guest room operations. SparkplugIP serves hospitality clients ranging from small independent hotels to large-scale resorts with over 1,000 rooms. Offered as both on-premise and cloud-based deployments.
Hosted Cloud VoIP / Cloud PBX
A fully managed cloud phone system featuring extensions, auto-attendants, call queues, ring groups, voicemail-to-email, call recording, and analytics. The platform is highly customizable and supports mobile and desktop apps, enabling work-from-anywhere capabilities. It targets SMB, commercial, and enterprise customers with 99.99% target uptime.
LTE / Internet Failover
Cellular backup connectivity service that keeps voice and data services reachable when primary circuits fail. Designed for hotels, multi-site businesses, and other organizations that cannot afford downtime. Can be integrated into the SD-WAN platform for seamless failover.
Managed IT Services
Comprehensive IT infrastructure management covering disaster recovery, hybrid cloud mobility, data protection, and automation across multi-site and multi-cloud environments. Services include custom application development, exchange server upgrades, managed co-location, and responsive helpdesk support.
SD-WAN Services
Software-defined wide area networking that provides scalable and secure network connectivity for businesses, with the ability to run existing infrastructure including MPLS over 5G. SD-WAN offers enhanced security and is noted to save companies an average of 20% on data costs. Can incorporate 5G with speeds up to 2 Gbps.
Secure Edge (Session Border Controller)
A session border control solution that keeps voice signaling clean and protected at the network edge. Features include TLS/SRTP encryption readiness, NAT traversal, and policy controls to guard against unauthorized access and call fraud.
SIP Trunking
VoIP telephony services that integrate with existing equipment to support businesses from small to large scale, enabling cost savings over traditional phone lines. Includes local and toll-free numbers, failover routing, redundancy options, and porting coordination. Lines are offered with unlimited calling options.
Telecom Consulting
Full-service VoIP telecommunications consulting for small to medium-sized businesses and larger enterprises. Sparkplug IP assists clients in navigating telecom options, deployments, and operational changes to meet their communication goals.
Considering Sparkplug IP?
Our team will work with you to determine if Sparkplug IP is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.