Spectrum VoIP
Procurement partnerAbout
SpectrumVoIP is a family-owned business communications company that provides cloud-based VoIP phone systems, business-grade internet, managed IT services, and AI-powered security cameras to over 16,000 businesses across multiple industries. The company offers a unified platform to manage phone systems, internet connectivity, cameras, and organizational networks at flat-rate pricing with 50+ included features. Founded over 17 years ago, SpectrumVoIP serves 255,000+ users and provides 24/7 live te...
Details
Website
spectrumvoip.comOfferings
26 active
VenSearch Intelligence
Ideal Customer
- SpectrumVoIP's sweet spot is small-to-mid-market businesses in the range of 20–500 employees, with a particular emphasis on companies that lack a dedicated in-house IT team and need a hands-on, fully managed communications partner.
- Multi-location operators across industries such as healthcare, legal, automotive, restaurants, and retail extract the most value, as the platform is designed to unify phones, internet, cameras, and managed IT under a single provider.
Key Differentiators
- SpectrumVoIP positions itself as a single-vendor, fully integrated communications ecosystem—combining cloud VoIP, business internet, AI-powered surveillance cameras, and managed IT under one flat-rate, all-inclusive pricing model with no hidden fees, competing against providers that charge separately for each layer.
- Its most-cited differentiators include 24/7 U.S.-based human support with named contacts (explicitly contrasted against offshore support and chatbots), white-glove onsite installation and number porting at no extra cost, and the breadth of its bundled offering spanning UCaaS, ISP services, physical security, and managed IT from a single provider.
Industries Served
- SpectrumVoIP explicitly targets restaurants, healthcare (medical, adult care, and dental), retail, customer service/call centers, automotive, construction, education and schools, and legal services.
- Within healthcare, the platform offers HIPAA-compatible configurations for patient-facing communications.
Service Coverage
- SpectrumVoIP is a U.S.-based provider headquartered at 7600 Windrose Avenue, Plano, Texas, that serves businesses across all 50 states, from single-location small businesses to complex multi-location enterprises.
- The platform has grown to support over 253,000 registered users nationally.
Partnerships
- SpectrumVoIP holds an Elite AT&T partnership, reselling and bundling AT&T Fiber alongside its VoIP platform.
- It has formal channel distribution agreements with Sandler Partners (one of the nation's largest master agencies) and Optus, Inc. The company is also represented through TSD ACS Cloud Partners as a certified distributor.
Company Size & Ownership
- SpectrumVoIP was founded in 2007 in Plano, Texas, by David Leidy and operates as a family-owned and operated business.
- The company employs between 201 and 500 people and serves over 16,000 businesses and more than 253,000 registered users.
Compliance & Certifications
- SpectrumVoIP's production systems and customer data are hosted in Tier III data centers that are certified SSAE 16 SOC 2 compliant.
- The company supports HIPAA-compliant account configurations, including Business Associate Agreements for qualifying healthcare customers, and its fax product (StratusFAX 2.0) offers a HIPAA-compliant secure fax mode.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
26 offeringsAI Business Cameras
Commercial-grade AI-powered surveillance cameras available in three models (R120 2MP, R200 5MP, and R540 8.3MP multisensor) with HD video, real-time AI threat detection, weapon detection, cloud-based remote access, and a unified multi-site dashboard. The system filters false alarms, supports AI search and combined event search to find footage quickly by faces, events, and behaviors, and includes white-glove installation by certified technicians with ongoing 24/7 monitoring and support.
AI Receptionist
An add-on AI receptionist named Iris that answers calls 24/7, routes calls to the right person, automates follow-ups, and supports multiple languages. It integrates directly with the SpectrumVoIP phone system and is available for a 7-day free trial for new customers.
AI Sentiment & Transcription
An add-on that automatically transcribes business phone calls and analyzes customer sentiment to improve service quality, employee training, and management decision-making. It works directly with the SpectrumVoIP VoIP phone system.
Backup & Disaster Recovery
An add-on that protects critical business data, applications, and network systems through automated backup processes, secure off-site storage, and rapid system restoration capabilities. It includes proactive monitoring, backup management, and verified backup snapshots to minimize downtime from ransomware, hardware failure, or accidental data loss. Centralized backup management supports multi-location businesses.
Business Internet - Coax Cable
Business internet delivered over existing coaxial cable infrastructure, providing speeds well above consumer-grade plans. It is a practical option for offices already wired for cable that want a business-grade upgrade without new cabling.
Business Internet - Dedicated Fiber
A fiber internet line exclusively dedicated to the customer, offering symmetric speeds, guaranteed uptime, and a service level agreement. It is designed for businesses that require consistently high performance and cannot tolerate network contention or downtime.
Business Internet - Shared Fiber
High-speed fiber internet shared across multiple businesses in a building or area, offering a cost-effective upgrade from cable with fiber-grade reliability. It is positioned as a mid-tier option for businesses seeking better performance than cable without the cost of a dedicated line.
Business Internet - Wireless Internet
Fixed wireless internet delivered over SpectrumVoIP's own 5G network, requiring no cables, no landlord permissions, and no waiting on third-party providers. It is designed for businesses that need a fast connection up and running quickly without physical infrastructure changes.
Business Phones (VoIP)
A cloud-based VoIP phone system that includes 50+ features at one flat rate with no hidden fees, covering auto attendants, call queues, call forwarding, call recording, voicemail-to-email, and more. The system supports management via a customer web portal, a softphone HUB for browser-based calling, and a mobile application. SpectrumVoIP handles setup, configuration, number porting, and provides 24/7 human support.
Business Texting
An add-on that enables two-way SMS and MMS messaging from a business phone number, supporting faster customer communication, appointment reminders, and support conversations. It allows businesses to send and receive texts using their existing business number.
Cellular Failover (Stratus Mobile)
An add-on that turns smartphones into business phone extensions using the Stratus mobile app, allowing employees to make and receive business calls, messages, and voicemails from anywhere over WiFi at no extra cost. It also serves as a backup connectivity solution to keep the phone system running during internet outages.
Cellular Failover & Backup Internet
An add-on designed to maintain internet connectivity for organizations that rely on stable internet access for communications, cloud systems, and daily operations. It provides a cellular-based backup connection that activates automatically during primary internet outages to prevent disruptions.
Contact Center
An add-on to the VoIP phone system that provides contact center capabilities for businesses managing high-volume customer interactions. It is listed as a distinct add-on offering for organizations that need advanced call center functionality beyond the standard VoIP features.
Emergency Lines
A phone system add-on that provides dedicated emergency line capabilities for businesses. It is listed as a distinct add-on for the VoIP phone system to handle emergency communication needs.
Endpoint Management
A managed IT component that keeps laptops and computers updated, protected, and running through remote monitoring and support for $75 per month per device. Issues are resolved remotely without requiring an on-site IT visit.
Fax
An add-on that enables businesses to send and receive faxes digitally without physical fax machines, managing all fax communications securely through email or an online portal. It supports both fax-to-email and email-to-fax workflows.
Gun Detection
An add-on for the business camera system that provides AI-powered weapon detection capabilities. It is listed as a distinct add-on offering alongside the core camera service for enhanced on-site security.
Managed IT Services
A full-service managed IT offering covering user management, endpoint management, server management, and network management with 24/7 proactive monitoring and flat-rate pricing. Plans can be purchased individually or bundled, with a per-user bundle at $140/user/month covering user and endpoint management, and a per-location bundle at $200/location/month covering server and network management. No in-house IT team is required as SpectrumVoIP handles updates, security, and remote support.
Network Essentials
A business-grade networking add-on that includes a QoS Router, PoE Switch, WiFi Access Point, and Cellular Failover to keep communication systems running reliably. It is designed to provide the network infrastructure foundation required for optimal VoIP performance.
Network Management
A managed IT component that manages firewalls, WiFi, and network switches to keep business offices connected and protected, priced at $150/month for firewall, $45/month for switches, and $10/month for wireless access points. It includes 24/7 monitoring, performance optimization, network configuration management, device health tracking, firmware management, troubleshooting, and reporting dashboards.
Network Management Services
An expert-led managed network service providing full visibility, control, and proactive management of business network infrastructure including switches, routers, firewalls, and access points across all locations. The service includes network configuration management and documentation, performance optimization and traffic analysis, device health tracking and firmware management, troubleshooting, change management, and reporting dashboards. It is delivered with 24/7 support and supports multi-site environments from a single unified platform.
Number Reputation Management
An add-on service that monitors business phone numbers daily to prevent them from being flagged as Spam Likely, protecting call answer rates and business revenue. It is designed to maintain the trustworthiness and reachability of outbound business numbers.
Partner Program
A channel partnership program open to channel partners (managed IT, cybersecurity, infrastructure providers), hardware partners (manufacturers or distributors of network systems, telecom devices, or security cameras), and solution partners (software platform providers such as CRMs, ERPs, and AI tools). Partners receive unified solutions, dedicated support, training, sales materials, and go-to-market resources to expand their business by offering or integrating SpectrumVoIP's communication solutions.
Security Monitoring
An add-on that provides continuous real-time monitoring of a business's network infrastructure, devices, and system behavior to detect suspicious activity, unusual behavior, and potential security vulnerabilities before they escalate. It delivers proactive monitoring, intelligent alerting, and improved network visibility to support compliance and reduce security oversight gaps.
Server Management
A managed IT component that provides around-the-clock server monitoring, applies updates, and resolves issues before they cause downtime for $75 per device per month. It is designed to maintain server stability and prevent operational disruptions.
User Management
A managed IT component that handles employee email accounts, user access provisioning, and login security for $65 per month per device. SpectrumVoIP manages adding and removing staff accounts to keep business systems secure and organized.
Considering Spectrum VoIP?
Our team will work with you to determine if Spectrum VoIP is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.