SRFax
About
SRFax is a SaaS email-to-fax service founded in 2004 that allows users to send and receive faxes via email, an online portal, or API integration from any desktop, Mac, or mobile device. The service features end-to-end SSL encryption and is HIPAA and PHIPA compliant, serving healthcare providers, legal firms, real estate companies, enterprises, and small businesses throughout the U.S. and Canada. Support is provided by a team based in British Columbia, Canada.
Details
VenSearch Intelligence
Ideal Customer
- SRFax's sweet spot is small to mid-sized businesses and solo practitioners — particularly desk-based healthcare practices (solo clinics, small physician offices, behavioral health providers, pharmacies) and regulated-industry SMBs in legal, real estate, and financial services that need reliable, affordable, HIPAA or PHIPA-compliant faxing without complex IT infrastructure.
- The service is also used by enterprise organizations and those with multiple locations needing customizable volume plans.
Key Differentiators
- SRFax positions itself as a security-first, no-frills cloud fax provider with a strong reputation for fax quality, reliable uptime, and notably human customer support — staffed by specialists based in British Columbia, Canada, available by phone during business hours, which is rare among online fax competitors.
- Key differentiators include dual HIPAA/PHIPA compliance for cross-border US-Canada healthcare organizations, optional PGP encryption on top of standard SSL, an unlimited fax storage policy, and a customer-friendly cancellation policy with pro-rated refunds.
Industries Served
- SRFax serves a wide range of industries, with its strongest specialization in healthcare — specifically hospitals, clinics, pharmacies, physicians, psychologists, and veterinarians requiring HIPAA (US) and PHIPA (Canada) compliant faxing.
- Beyond healthcare, SRFax serves legal (law firms, title companies), financial services (banks, credit unions), real estate, government agencies, education (schools, colleges, universities), construction companies, and general SMBs across North America.
Service Coverage
- SRFax operates exclusively in the United States and Canada, serving both countries with its full suite of email-to-fax and healthcare fax services.
- The company is headquartered in Nanaimo, British Columbia, Canada, and explicitly states on its website that SRFax services are only available in the US and Canada.
Partnerships
- SRFax offers a documented Fax API with downloadable classes in PHP, Ruby, C#, and VB to support developer integrations into custom applications and existing systems.
- Confirmed EMR/EHR integrations include IntakeQ/PracticeQ (via a published integration guide) and Juvonno, with Juno EMR and DentalRx also cited in directory listings; however, SRFax does not offer broad pre-packaged EHR connectors and most EMR integrations are accomplished through its API or email-to-fax workflows.
Company Size & Ownership
- SRFax was founded in 2004 (with commercial service beginning in 2005) and operated as an independent Canadian internet fax provider until February 2020, when J2 Global (now Ziff Davis) acquired its cloud services assets.
- When J2 Global spun off its cloud fax business in October 2021, SRFax became part of the newly independent publicly traded company Consensus Cloud Solutions (NASDAQ: CCSI).
Compliance & Certifications
- SRFax self-attests to HIPAA compliance for US healthcare plans and PHIPA compliance for Canadian healthcare plans, and offers a Business Associate Agreement (BAA) on all healthcare plan tiers at no extra cost.
- The service uses 2048-bit SSL end-to-end encryption, optional PGP encryption, firewalls, multifactor authentication, IP/subnet restrictions, and role-based access controls.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
4 offeringsEmail to Fax Service (Standard Fax Plans)
SRFax's core online fax service allows users to send and receive faxes directly from their email account or the SRFax online portal without dedicated phone lines or fax hardware. Plans include a local or toll-free fax number, unlimited online storage, and are compatible with any desktop PC, Mac, or mobile device. Users receive notifications when transmissions are sent, received, or fail.
Enterprise Solutions
SRFax offers larger custom fax plans for enterprise organizations whose needs exceed standard or healthcare plan offerings. Prospective enterprise clients are directed to contact the SRFax sales team to discuss custom pricing and configurations. This solution is designed for businesses with multiple locations or higher-volume faxing needs.
Fax API
SRFax provides a fax API that allows developers to integrate fax sending and receiving capabilities directly into their own applications and existing infrastructure. The API includes downloadable API classes and documentation to assist with systems integration and customization. Support for API implementation is available through the SRFax support team.
Healthcare Solutions (HIPAA Compliant Fax Plans)
SRFax offers specialized fax plans for healthcare providers including hospitals, clinics, and pharmacies that require HIPAA and PHIPA compliant document transmission. These plans include end-to-end encryption to safeguard patient health records and other sensitive information, and SRFax offers a Business Associates Agreement (BAA) to meet regulatory requirements.
Considering SRFax?
Our team will work with you to determine if SRFax is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.