Synoptek
Procurement partnerAbout
Synoptek is a global systems integrator and managed IT services provider, self-described as the first Managed Experience Provider (MxP), delivering end-to-end IT and digital transformation services that align technology performance with business outcomes. Founded in 2001, the company serves mid-market to Fortune 100 clients across industries including healthcare, financial services, manufacturing, energy, and nonprofits. Powered by its proprietary aiXops platform, Synoptek provides advisory, int...
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Details
Headquarters
Costa Mesa, California
Website
synoptek.comFounded
2001
Company size
1001-5000 employees
Offerings
12 active
VenSearch Intelligence
Ideal Customer
- Synoptek's sweet spot is mid-market to enterprise organizations, typically with 200 to 5,000 employees and annual revenues between $50 million and $2 billion, though they state they work with companies ranging from 50 employees to Fortune 100.
- Their ideal customers are in compliance-heavy or technology-dependent industries—such as healthcare, financial services, manufacturing, and professional services—that need a single integrated partner for cloud, security, managed IT, and business applications rather than managing multiple specialized vendors.
Key Differentiators
- Synoptek's primary differentiator is its self-described identity as the first 'Managed Experience Provider' (MxP™), repositioning beyond traditional SLA-based MSP models by anchoring service delivery to Experience Level Agreements (XLAs) and AI-powered operations through its proprietary aiXops™ platform, which delivers predictive analytics, self-healing automation, and unified IT visibility.
- The company also differentiates through its rare combination of Azure Expert MSP designation (held by fewer than 1% of Microsoft partners globally, renewed eight consecutive years) and AWS Advanced Tier status, making it one of few partners with audited certifications across both major hyperscalers.
Industries Served
- Synoptek serves a broad range of industries including healthcare, financial services, manufacturing, higher education, life sciences, nonprofit, retail, software and SaaS, transportation and logistics, energy, engineering/AEC, government/public sector, and private equity portfolio companies.
- Healthcare and financial services are among their largest verticals, with strong specializations in HIPAA-aligned healthcare IT, EHR support, fintech compliance, and bank/insurance digital modernization.
Service Coverage
- Synoptek operates globally, with physical offices across the United States (Costa Mesa/HQ, Boise, Denver, Las Vegas, Roseville, Vernon Hills/Chicago, Marlborough/Boston, Pittsford/Rochester), Canada (Saint John), India (Ahmedabad and Pune), and the UK (London).
- Their stated geographic coverage spans the United States, Canada, India, Europe (Sweden, Finland, Denmark, Norway, UK, Switzerland), Australia (Sydney, Melbourne), and the Middle East (UAE, Kuwait, Qatar, Saudi Arabia, Oman, Bahrain).
Partnerships
- Synoptek's most significant technology partnerships are with Microsoft (holding six Solutions Partner designations including Azure Expert MSP, Data & AI, Infrastructure, Business Applications, Modern Work, and Digital & App Innovation, plus recognition as a Microsoft Fabric Featured Partner) and AWS (Advanced Tier Consulting Partner with AWS Solution Provider Program participation).
- Other strategic partnerships include ServiceNow (as a Consulting & Implementation Partner, Service Provider, and Reseller), Five9 (as a Certified Network Partner, Silver Global Partner, and 2025 Five9 Global Partner of the Year winner), and Salesforce (as a CRM and cloud consulting partner).
Company Size
- Synoptek was founded in 2001 and currently employs approximately 1,100–1,144 people across its global locations, with estimated annual revenue of approximately $268 million according to third-party data sources such as ZoomInfo and Datanyze.
- The company has grown significantly through a combination of organic growth and at least 10 strategic acquisitions under PE ownership, including the $29 million acquisition of EarthLink's IT services business in 2016 (which nearly doubled the company), the acquisition of Indusa in 2018 (expanding Microsoft Dynamics and global delivery capability), and subsequent acquisitions of companies including Macquarium, Optistar Technology Consultants, and Rapid Technologies.
Ownership
- Synoptek is a privately held company.
- In September 2022, mid-market private equity firm Quad-C Management (Charlottesville, Virginia) acquired a majority stake in Synoptek, recapitalizing the business; Quad-C invests out of a $1.7 billion fund in companies with enterprise values between $100 million and $500 million.
Compliance & Certifications
- Synoptek helps clients achieve and maintain compliance across HIPAA, SOC 2, PCI DSS, CCPA, GDPR, and CMMC frameworks, and positions itself as a business associate-capable healthcare IT partner.
- As a service provider, they align their managed services and cloud environments with these regulatory standards, and their proprietary SECURES Capability Maturity Model benchmarks client security posture across seven domains and 34 high-level controls.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
12 offeringsAI & Generative AI Services
Advisory and implementation services to help organizations adopt artificial intelligence, machine learning, and generative AI capabilities across their business. Synoptek helps clients with AI strategy, AI platform governance, AI-powered workflow automation, and integration of tools like Microsoft Copilot, Azure OpenAI, and Azure AI Foundry into existing enterprise systems. Services span the full journey from initial AI readiness assessment to production deployment and managed operations.
aiXops Platform
Synoptek's proprietary AI-driven managed operations platform that serves as the intelligence layer underpinning its MxP model. aiXops integrates the entire IT ecosystem into a unified view, delivering AI-driven automation, predictive insights, real-time observability, and built-in governance to simplify and accelerate IT operations. It powers 24/7 monitoring, intelligent incident resolution, and continuous optimization across cloud, infrastructure, security, and application environments.
Business Application Services (ERP, CRM, ITSM)
Implementation, integration, customization, and managed support for enterprise business applications including Microsoft Dynamics 365 (Finance, Supply Chain, Business Central, Customer Engagement), Salesforce, and ServiceNow. Synoptek embeds AI across ERP, CX, and ITSM ecosystems using Microsoft Copilot, Power Automate, and Azure OpenAI to automate workflows and improve decision-making. Services span the full lifecycle from assessment and modernization consulting through post-go-live managed support.
Cloud & Agile Infrastructure Services
End-to-end cloud services spanning strategy, migration, management, and optimization across Azure, AWS, Google Cloud, private, hybrid, and multi-cloud environments. Synoptek holds Microsoft Azure Expert MSP designation and is an AWS Advanced Tier Consulting Partner, providing 24/7 cloud monitoring, FinOps, security governance, and incident response. Services include cloud readiness assessments, lift-and-shift or re-architecture migrations, and ongoing managed cloud operations.
Compliance & Governance Services
Services that help organizations meet regulatory requirements and manage technology risk across frameworks including HIPAA, SOC 2, PCI DSS, CCPA, GDPR, and CMMC. Synoptek provides compliance assessments, risk management programs, audit support, and ongoing governance controls integrated with its managed IT and cybersecurity services. Offerings are available as standalone engagements or as part of broader managed services contracts.
Cybersecurity & Managed Security Services (MSSP)
Comprehensive cybersecurity services including Managed Detection and Response (MDR), unified endpoint security, SIEM, ransomware defense, vulnerability assessments, and 24/7 Security Operations Center (SOC) monitoring. Synoptek uses its proprietary SECURES Capability Maturity Model to benchmark and improve client security posture across seven domains and 34 high-level controls. Offered as standalone or integrated packages covering cloud, network, application, and endpoint security.
Data Analytics & Business Intelligence Services
Enterprise data analytics consulting that builds AI-ready data platforms, including data engineering, governance, BI modernization, and real-time reporting. Synoptek is a certified Microsoft Fabric implementation partner and delivers data pipelines, cloud data warehouses, data visualization, and advanced analytics using tools such as Power BI, Tableau, Snowflake, Azure Databricks, and others. Services cover the full journey from data architecture design through self-service BI and predictive analytics.
Digital Customer Experience (DCX) Services
Services focused on transforming customer and employee digital engagement, including Contact Center as a Service (CCaaS) built on Dynamics 365 Contact Center, omnichannel customer engagement, and CRM optimization. Synoptek designs and implements unified customer journey solutions that connect chat, voice, email, and digital channels with shared context and AI-assisted insights. Offerings include Dynamics 365 Customer Engagement implementation, Salesforce consulting, and Five9 voice integration.
Digital Transformation Services
Advisory-led services to help organizations modernize legacy systems, adopt new platforms, and accelerate business agility across cloud, applications, data, and security. Synoptek's digital transformation practice combines strategic consulting, technology implementation, and change management under its MxP framework to deliver measurable outcomes. Engagements span application modernization, process re-engineering, platform migrations, and workforce productivity improvements.
IT Advisory & Technology Consulting Services
Strategic IT consulting that aligns technology investments with business goals through assessments, roadmaps, and governance frameworks. Services include IT strategy planning, M&A technology diligence, Governance/Risk/Compliance (GRC) assessments, and business process transformation. Synoptek advisors evaluate technology platforms, operating models, and decision frameworks to stabilize and modernize client IT environments.
IT Infrastructure Managed Services
Comprehensive management and monitoring of on-premises and hybrid IT infrastructure, including servers, networks, end-user devices, and applications, delivered 24/7. Services include IT infrastructure strategy and planning, performance monitoring, patch management, disaster recovery planning, and end-user support. Synoptek's approach blends speed, agility, and automation to reduce operational costs and improve system availability.
Managed IT Services (MxP Model)
Synoptek's flagship managed IT service offering, built on its Managed Experience Provider (MxP) model and proprietary aiXops platform. Provides 24/7 monitoring, service desk support, infrastructure management, AI-powered IT operations, and proactive issue resolution for mid-market and enterprise organizations. Delivered with Experience Level Agreements (XLAs) and continuous optimization to drive measurable business outcomes.
Considering Synoptek?
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