TCN
Procurement partnerAbout
TCN is a cloud-based contact center software company that provides its AI-powered platform called Operator to contact centers across industries including collections, healthcare, financial services, and customer service. The platform offers omnichannel communications, workforce engagement, compliance management, reporting and analytics, and AI-driven automation tools. TCN serves over 1,500 customers globally with data centers in seven regions including the US, Canada, UK, EU, Australia, and Indi...
Details
Website
tcn.comOfferings
44 active
VenSearch Intelligence
Ideal Customer
- TCN's platform is designed to scale from 1 to 10,000+ agent seats, making it suitable for startups, SMBs, mid-market, and large enterprises alike.
- However, the company's primary sweet spot is mid-to-large enterprises and high-volume BPOs, particularly those in highly regulated industries such as debt collection, healthcare, and financial services that need robust compliance tooling.
Key Differentiators
- TCN's primary differentiators are its consumption-based, no-contract pricing model (pay-per-use with no monthly minimums or startup fees), its fully containerized and cloud-native Operator platform hosted on Google Cloud, and its industry-first Natural Language Compliance engine that allows contact centers to write compliance rules in plain language.
- The platform supports 1 to 10,000+ agent seats and is typically deployable within 24–48 hours.
Industries Served
- TCN serves a broad set of industries with particular depth in accounts receivable/collections (ARM), healthcare, financial services, government, digital media, utilities, and business process outsourcing (BPO).
- The company also serves automotive, education, political, customer service, and marketing verticals, and counts Fortune 500 companies among its clientele.
Service Coverage
- TCN operates globally with headquarters in St. George, Utah, and serves over 1,500 customers worldwide.
- The company maintains data centers and offices across seven regions, with a physical presence in the USA, Canada, UK (West Midlands head office), Romania (Bucharest EU head office), Australia, and India (via its ClearTouch subsidiary launched in 2016).
Partnerships
- TCN's native platform integrations include Salesforce, Zendesk, ServiceNow, Finvi (with its Artiva RM, FACS, Velosidy, and Artiva HCx products), Zoho, and InterProse (WebAR debt collection platform).
- The entire Operator platform is hosted on Google Cloud Platform across seven global data center regions.
Company Size & Ownership
- TCN was founded in 1999 by Terrel Bird and Jesse Bird and is headquartered in St. George, Utah.
- Current employee counts across sources range from approximately 328 to 411, with LinkedIn reporting 201–500 employees and Tracxn citing 411 as of July 2026.
Compliance & Certifications
- TCN holds SOC 2, PCI-DSS, HIPAA, and ISO 27001 certifications, all verified through annual third-party assessments.
- PCI compliance is audited annually by a Qualified Security Assessor (QSA), HIPAA compliance is assessed by an independent third party each year, and the SOC 2 report is available under NDA.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
44 offeringsAgent Assist
Agent Assist is an AI-powered tool that guides contact center agents through one unified interface by generating suggested follow-up schedules and real-time response suggestions to enhance customer interactions. It streamlines all agent tasks and enables agent-to-manager communication. The tool is designed to simplify and improve overall agent performance.
AI Solutions
TCN's AI solutions are built in-house and embedded directly into the Operator platform, covering agent augmentation, reporting and decisioning, and agent replacement functions. AI capabilities include real-time coaching, automated summaries, next-best action guidance, AI-driven risk segmentation, and compliance flagging. The solutions operate across multiple channels with a pay-as-you-go model and minimal IT lift.
Automated IVR Surveys
Automated IVR Surveys instantly collect, analyze, and understand customer feedback and business performance using automated IVR technology. The surveys provide insights to optimize operational value and are integrated within the Operator platform. They allow contact centers to gather structured feedback at scale without agent involvement.
Automatic Call Distribution (ACD)
TCN's Automatic Call Distribution ensures that routed calls are handed off to the right agent or department using a precision-designed system that plays to agent strengths. It is designed to eliminate inefficient call transfers and reduce costs associated with routing customers to wrong departments. The ACD is integrated within the Operator platform.
Business Intelligence
Business Intelligence provides contact centers with a complete view of agent and customer interactions through streamlined dashboards and insights, replacing the need for manual spreadsheets. It supports time-sensitive decision-making with custom dashboards and automated reporting on agent performance and site metrics. The tool is designed to help managers prepare for future operations using data-driven insights.
Call Recording Storage
Call Recording Storage centralizes all call recordings in one place providing a scalable, searchable, and compliant solution. Every call is recorded and kept accessible for future use including compliance audits and agent training. Call recording data is encrypted at the file level.
Chat
TCN's Chat solution keeps contact centers connected with customers by offering quick and easy communication or assistance through a chat channel. It uses AI chatbots to manage diverse customer inquiries and provide instant support. The channel is managed within the Operator platform as part of TCN's omnichannel communications suite.
Compliance and Data Management
TCN's compliance suite uses AI to help contact center agents minimize risk and adapt to evolving regulations including TCPA, Regulation F, GDPR, OFCOM, CFPB, and FTC rules. It includes tools for automating compliance workflows, managing consent, and ensuring the right data reaches the right agent at the right time. The suite simplifies data management and supports hassle-free contact center operations.
Conversational Analytics
Conversational Analytics provides customer insights through full-text transcriptions and PCI redactions of 100% of calls using advanced search and discovery tools. It uses AI to generate summaries that ensure relevant information is captured from every call for compliance and quality assurance purposes. The tool enables agents and managers to analyze sentiment and scale quality assurance efforts.
Customer Data Matching
Customer Data Matching empowers agents to swiftly query relevant data sources, confirm customer information during a call, and resolve discrepancies dynamically. It is designed to improve the accuracy of customer identification and reduce errors during live interactions. The tool is integrated within the TCN Operator platform.
TCN's Email solution delivers cost-effective emails to customer inboxes and is used for sending payment reminders, notifications, promotions, and more. AI is employed to automate customer service by managing frequently asked questions and processing transactions. It is part of TCN's omnichannel communications suite within the Operator platform.
Finvi Integration
TCN's integration with Finvi enables contact centers to access more comprehensive solutions for revenue recovery needs through a platform that easily integrates with Artiva RM, FACS, Velosidy, and Artiva HCx. The integration connects TCN Operator with Finvi's revenue cycle management tools. It is part of TCN's suite of third-party integrations.
Inbound Solutions
TCN's Inbound Solutions provide numerous tools for inbound contact centers that increase productivity and provide customers with the best experience. The suite leverages AI voicebots to automate phone interactions, enabling natural conversations and decreasing customer hold times. It is designed to maximize the efficiency of inbound call handling within the Operator platform.
Integrated Infrastructure Solutions
TCN's Integrated Infrastructure Solutions provide deeply integrated contact center tools that make managing all operational components smoother within a single platform. The solution is designed to eliminate the need for disparate systems by consolidating all contact center infrastructure into TCN Operator. It is highlighted as a core component of the Operator platform's architecture.
Integration and Automation
TCN's Integration and Automation capabilities allow contact centers to save time, reduce costs, and ensure consistent service through seamlessly integrated, automation-empowered workflows within the Operator platform. The solution connects TCN with third-party tools like Salesforce, Zendesk, Zoho, and Finvi while automating repetitive processes. It is designed to minimize manual overhead and improve operational efficiency.
Interactive Voice Response (IVR)
TCN's IVR automates and scales contact center operations by helping customers navigate self-service options, improving access and reducing consumer hold times. It uses AI voicebots to automate phone interactions and enable natural conversations. The system also supports automated IVR surveys to collect, analyze, and understand customer feedback.
List Management Services (LMS)
List Management Services is an AI-powered data management tool that helps contact centers visually augment, streamline, and organize all data sets and lists in one place. It automatically analyzes import headers for field types, automates consent tracking, and serves as a key integration point for data flowing into and out of TCN. The tool supports scheduling of data lists and real-time processing of contact center data.
Manually Approved Calling (MAC)
Manually Approved Calling provides human intervention for manual dials, requiring approval of outbound cell phone calls to increase compliance. It helps contact centers efficiently and proactively ensure agents are only contacting approved numbers. The tool is part of TCN's compliance and data management suite.
Natural Language Compliance (NLC)
Natural Language Compliance is described as an industry-first tool that allows contact centers to build compliance rules using plain language so agents can focus on communication while the compliance engine handles regulatory requirements. It automates compliance and minimizes risk as regulations change. The tool is fully integrated into the Operator platform.
Notifications and Promotions
TCN's Notifications and Promotions solution enables contact centers to notify contacts quickly and efficiently with promotions, announcements, or surveys using personalized messages and real-time reporting. It is designed to reach customers at scale across communication channels. The tool is integrated within the Operator platform.
OmniBoss
OmniBoss simplifies campaign management and maximizes communication efforts by providing real-time analytics, organizational tools, and the ability to start and stop campaigns on the fly. It is designed to give managers a complete view across all communication campaigns. The tool integrates within the Operator platform for streamlined multi-campaign oversight.
Omnichannel Communications
TCN's Omnichannel Communications solutions allow contact centers to connect with customers across multiple channels including voice, chat, email, SMS, and more, all managed within a single interface. The suite includes intelligent call routing, automated messages, notifications, and reminders to reach customers on their preferred channel. It is designed to simplify multi-channel management for agents while providing seamless customer experiences.
Outbound Solutions
TCN's Outbound Solutions provide features for outbound contact centers that simplify launching campaigns and streamline agent reporting. AI is used to monitor hold queues and provide real-time alerts when parties become available, optimizing agent efficiency. The suite is accessible within the Operator platform.
Payments
TCN's payment solutions provide a consistent, positive payment experience across any channel, whether customers prefer automated self-service, assistance from a live agent, or a payment portal. All payment processing is designed to ensure compliance and security including PCI-compliant handling. The solution includes secure agent-assisted payments where live agents can handle transactions directly with customers.
Phone Number Management
Phone Number Management prevents contact center calls and numbers from being blocked or marked as spam by registering them across all carriers. It includes a compliance-based identity validation process to certify the organization as a trusted caller and safeguard against being improperly classified as fraudulent.
Predictive Dialer
TCN's Predictive Dialer increases agent productivity by constantly dialing numbers and distributing connected calls to available agents using advanced algorithms. It includes AI that allows users to run tests and get feedback before launching a campaign by analyzing settings and potential results. The dialer is designed to minimize agent idle time and maximize right-party contacts.
Preview Dialer
The Preview Dialer delivers a personalized customer experience with every outbound call by presenting contact center agents with relevant contact information before each call is placed. It improves context on every call and is designed to enhance agent preparation and customer interactions. It is available within the TCN Operator platform.
Reassigned Number Database
The Reassigned Number Database provides contact centers with secure access to information on all permanently disconnected US and toll-free numbers along with the most recent date of disconnection. It helps protect consumers from receiving unwanted calls intended for someone who previously held their phone number. This tool also protects businesses from accidentally contacting someone they do not have consent to contact.
Room 303
Room 303 is an internal chat application for contact centers that provides easy and seamless collaboration between managers and agents. It enables agents to get answers to caller questions without switching applications, keeping communication within the Operator platform. The tool is designed to streamline internal communication and improve agent performance.
Salesforce Integration
TCN's Salesforce integration boosts agent productivity and personalizes customer experiences by connecting TCN's contact center software with Salesforce CRM. It provides a secure and reliable platform built to handle all customer communication needs right within Salesforce. The integration is available as part of TCN's Operator platform.
SmartAMD
SmartAMD is an AI-powered answering machine detection solution available for iOS and Android that is described as an industry-first for precision detection. It is designed to drastically improve right-party contacts and agent efficiency by reducing the time agents spend waiting to speak to a live person. The tool is embedded within the Operator platform.
Synapse Automation Workflows
Synapse is an intelligent automation tool for contact centers that boosts efficiency by allowing users to create custom workflows that automatically execute predefined tasks based on specific triggers and conditions. It enables contact centers to automate routine processes without manual intervention. The tool is available within the TCN Operator platform.
TCN Flows
TCN Flows allows contact centers to easily build automated conversations by connecting pipelines that can automate tasks. It is designed to automate consumer conversations and complex, unscripted customer interactions. The tool uses advanced automation to handle diverse customer inquiries without agent involvement.
TCN Operator
TCN Operator is the company's all-in-one cloud-based contact center software platform that integrates AI-powered features for omnichannel communications, workforce engagement, compliance management, and reporting. It is fully containerized and hosted on Google Cloud Platform with a pay-per-use pricing model and no contract requirements. The platform serves contact centers across collections, healthcare, financial services, government, and other industries.
Text Messaging
TCN's Text Messaging solution enables quick two-way communication with customers via SMS, MMS, or RCS for responding to needs, sending emergency alerts, and confirming appointments while staying compliant. AI is used to automate customer service tasks from FAQs to transactions, freeing agents for complex interactions. The solution is built to scale texting capabilities without adding manual overhead or legal risk.
True Blended
True Blended increases agent productivity and eliminates downtime by automatically blending agent inbound and outbound interactions. It is designed to maximize agent utilization by seamlessly switching agents between inbound and outbound call flows. The solution is part of TCN's contact center software suite within Operator.
Virtual Agents
Virtual Agents automates routine contact center tasks using compliant and conversational AI agents that can serve customers 24/7, freeing human agents to focus on more complex needs. The solution handles payment collection, account resolution, and customer support without requiring additional staff. It is described as part of TCN's AI collections platform.
Visually Impaired Agent Solutions
TCN's Visually Impaired Agent Solutions optimize contact center software to work with agents who are visually impaired, providing opportunities to join the workforce. The solution is designed to ensure that the Operator platform is accessible and functional for visually impaired users. It is listed as part of TCN's agent solutions suite.
VocalDirect Voicemail Delivery
VocalDirect Voicemail Delivery allows contact centers to record a message, upload a contact list, and send the voicemail directly to the inbox of users' phones using a non-intrusive technology. It is designed to reach contacts without causing a phone to ring. The tool is available within the TCN Operator platform.
Work From Home Solutions
TCN's Work From Home Solutions maintain and improve contact center efficiency through cloud-based tools that allow for maximum flexibility and scalability for remote agents. Real-time metrics are provided to monitor agent productivity regardless of location. The solutions are built on TCN's cloud-native Operator platform.
Workforce Management (WFM)
Workforce Management enables contact centers to create forecasts and schedule agents based on skills, time of day, and peak call volume. It uses AI-powered forecasting to optimize staffing levels and lower labor expenses. The tool provides insight into historical trends to help managers and agents improve productivity and efficiency.
Workforce Optimization (WFO)
Workforce Optimization captures, records, and evaluates each agent connection to boost productivity and performance. Using AI, it auto-evaluates conversations to identify compliance risks, summarizes agent interactions, and enables keyword searches through full call transcriptions. It includes customizable scorecards, filters, flags for high-risk calls, and automated redaction of PII and financial data from recordings.
Zendesk Integration
TCN's integration with Zendesk provides the combined benefits of TCN and Zendesk for increased agent efficiency and performance. It allows contact centers to seamlessly connect their Zendesk ticketing environment with the Operator platform. The integration is designed to simplify agent workflows and improve customer service outcomes.
Zoho Integration
TCN's integration with Zoho provides tools that aid sales, finance, and recruitment needs by connecting Zoho's business applications with TCN Operator. The integration is designed to allow contact centers to focus more on their business by reducing manual work across these functions. It is available as part of TCN's suite of third-party integrations.
Considering TCN?
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