TeamViewer
Procurement partnerAbout
TeamViewer is a digital workplace platform company that provides remote access, remote support, endpoint management, and industrial augmented reality software. Their product portfolio spans solutions for individual users, small businesses, and large enterprises, including AI-powered IT automation, digital employee experience management, and AR-guided workflows for logistics and manufacturing. The company serves industries including automotive, healthcare, logistics, manufacturing, retail, and fi...
Details
Website
teamviewer.comOfferings
19 active
VenSearch Intelligence
Ideal Customer
- TeamViewer serves both SMBs and enterprise organizations, with SMBs (spending under €10,000/year) historically representing the largest share of its customer base by count (~640,000+ customers), while the enterprise segment (~5,200 customers) is its primary growth engine, growing at double-digit rates year-over-year.
- Enterprise customers get the most value from Tensor, DEX, Frontline AR, and TeamViewer ONE, particularly large organizations with complex distributed IT environments, OT/industrial settings, or global workforces.
Key Differentiators
- TeamViewer differentiates itself through the breadth of its platform — uniquely spanning remote access and support, digital employee experience (DEX), enterprise endpoint management, and industrial augmented reality (AR) for frontline workers — all within a single vendor.
- It has been named a Leader in the Gartner Magic Quadrant for DEX Management Tools in every edition since the report's inception (2024, 2025, and 2026), recognized for Completeness of Vision and Ability to Execute.
Industries Served
- TeamViewer serves a broad range of industries including manufacturing, logistics, automotive, healthcare, financial services, retail, agriculture, education, and the public sector (including federal).
- Its Frontline AR platform is particularly prominent in logistics and warehousing (e.g., DHL Supply Chain), manufacturing, and aerospace.
Service Coverage
- TeamViewer is a globally operating company headquartered in Göppingen, Germany, with area served listed as worldwide.
- The company serves more than 645,000 customers across approximately 200 countries, with its largest customer concentrations in the United States (approximately 26% of remote-support customers), Germany (approximately 23%), and Brazil (approximately 9%).
Partnerships
- TeamViewer has strategic alliances with Microsoft (integrating with Intune, Teams, Windows LAPS, Copilot, and Dynamics 365), SAP (AR and supply chain workflows via Frontline), Salesforce (remote connectivity and AR in Sales/Service Cloud), Siemens (connecting Frontline AR to Teamcenter PLM software), and Google Cloud.
- In July 2026, TeamViewer announced a landmark multi-year strategic technology partnership with ServiceNow to integrate its DEX and Remote Connectivity solutions into the ServiceNow AI Platform, with joint go-to-market investments across ITSM, Field Service, and Customer Service Management.
Company Size & Ownership
- TeamViewer SE was founded in 2005 in Göppingen, Germany, and currently employs approximately 1,900 people globally (as of 2025).
- The company reported FY 2024 revenue of €671 million (approximately $720M USD), up 9% year-over-year in constant currency, with a trailing twelve-month revenue of approximately $850–$914M USD as of 2025–2026.
Compliance & Certifications
- TeamViewer holds a robust compliance portfolio including ISO/IEC 27001, ISO 9001:2015, SOC 2 Type II, SOC 3, HIPAA/HITECH, NIST 800-53, BSI C5 (relevant for cloud and healthcare in the DACH region), CSA STAR Level 2, and TISAX (automotive industry).
- Its DEX platform has achieved TX-RAMP Level 2 certification for Texas public sector customers, and its Frontline product obtained DCB 0129 clinical safety assessment certification relevant for UK and Commonwealth healthcare.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
19 offeringsAsset Management (Add-on)
Asset Management is an add-on for TeamViewer Remote that provides instant visibility into IT systems through asset tracking and management, allowing organizations to discover, track, and manage hardware and software assets across their entire environment. It helps teams control costs and plan smarter investments across the asset lifecycle. It is available as an enhancement to TeamViewer Remote subscriptions.
Assist AR (Add-on)
Assist AR is an add-on for TeamViewer Remote that provides AR-powered remote assistance to support on-site teams, enabling experts to see what field workers see and guide them through resolving equipment issues faster. It is designed to reduce travel costs and resolution times by delivering live, annotated remote guidance. It can be added to existing TeamViewer Remote subscriptions.
Device Monitoring (Add-on)
Device Monitoring is an add-on for TeamViewer Remote that prevents unnecessary downtime by ensuring IT systems remain stable, secure, and always running smoothly through real-time and historical device health monitoring. It provides proactive alerts and visibility into device performance across distributed environments. It is available as an enhancement to TeamViewer Remote subscriptions.
DEX Essentials (Add-on)
DEX Essentials is an add-on for TeamViewer Remote and Tensor that provides visibility into endpoint health and user experience to identify unreported issues, reduce downtime, and keep employees productive. It delivers a lighter-weight entry point to DEX capabilities, enabling IT teams to detect and fix issues faster while delivering smoother digital experiences without disruption. It is positioned as an accessible starting point for organizations not yet on the full DEX platform.
Endpoint Protection (Add-on)
Endpoint Protection is an add-on for TeamViewer Remote that protects devices wherever they are with next-generation cyber defense against viruses, zero-day exploits, ransomware, and more. It is designed to extend TeamViewer Remote's security capabilities with advanced threat detection and endpoint defense. It is available as an enhancement to TeamViewer Remote subscriptions.
Frontline Assist
TeamViewer Frontline Assist is an AR-powered remote assistance solution that enables experts to guide on-site workers through complex issues remotely using a see-what-I-see approach, with live annotations and instructions. It can be used as a standalone solution or integrated with other Frontline solutions such as Frontline Pick, Make, or Inspect. It is designed to cut delays and keep operations running by resolving issues without requiring in-person expert visits.
Frontline Inspect
Frontline Inspect is an AR solution for maintenance and inspection workflows that provides technicians with detailed maintenance steps, checklists, and instructions on a common mobile device or hands-free via smart glasses. It allows technicians to document tasks on the job and provides real-time guidance to reduce downtime, increase precision, and improve overall equipment effectiveness (OEE). It is suitable for industries requiring thorough inspections such as aerospace, automotive, and manufacturing.
Frontline Make
Frontline Make is a make-by-vision AR solution that provides workers with dynamic, step-by-step visual instructions directly in their field of vision via smart glasses for assembly, manufacturing, and quality assurance processes. It supports hands-free operation through voice commands and sensors, replacing paper instructions, and uses AR-powered quality checks to reduce errors. It is designed to streamline production with paperless, vision-guided workflows and integrates with existing manufacturing systems.
Frontline Pick
Frontline Pick is a vision picking solution within TeamViewer Frontline that optimizes core warehouse tasks such as order picking, inventory management, and sequencing using AR smart glasses. It provides visual information, audio cues, and integrated verification to cut errors and speed up fulfillment, and integrates directly with warehouse management systems (WMS). Customers such as DHL Supply Chain, Coca-Cola HBC, Samsung SDS, and GlobalFoundries use it to achieve significant productivity and accuracy improvements.
Frontline Upskill
Frontline Upskill is an immersive AR training and onboarding solution that allows organizations to design, update, and deploy true-to-life training sessions using animated 3D models of machinery and equipment. It provides highly visual, interactive training sessions to make complex procedures and equipment easy to understand while keeping cognitive load low. DHL Supply Chain has used it to cut new hire training by 50-70%, and Nadro achieved a 93% reduction in time spent for training.
Mobile Device Management (Add-on)
Mobile Device Management is an add-on that enables organizations to onboard, manage, and monitor Android, iPhone, iPad, rugged devices, and other mobile endpoints from one solution. It provides policy enforcement and security controls for mobile devices within the TeamViewer ecosystem. It is available as an enhancement to TeamViewer Remote subscriptions.
Remote Management (Add-on)
Remote Management is an add-on for TeamViewer Remote that simplifies device management through centralized monitoring, patching, and endpoint oversight to keep devices secure, stable, and running efficiently. It provides IT teams with tools to gain visibility across distributed device environments and automate maintenance tasks. It is available as an enhancement to TeamViewer Remote subscriptions.
TeamViewer AI
TeamViewer AI is an AI capability layer delivered across TeamViewer's product environments including Remote, Tensor, DEX, and ONE, featuring Tia (TeamViewer Intelligent Agent) for in-session troubleshooting, Session Insights for automated session documentation, and AI-assisted scripting. Tia operates in Advise, Diagnose, and Resolve modes, using read-only device context and permitted data to investigate issues and guide or execute remediation on managed endpoints with user approval. Data is processed with client-side encryption, HSM-protected key handling, AES-256 encryption at rest, HTTPS/TLS in transit, and stored on EU-27 Microsoft Azure infrastructure.
TeamViewer DEX
TeamViewer DEX is a Digital Employee Experience platform that uses always-on monitoring, real-time endpoint visibility, and automated remediation to proactively identify and resolve IT issues before they impact users. It provides insights across performance, applications, operating systems, security, and networking, and automates recurring fixes to reduce IT workload and downtime. The platform is reported to deliver a 287% ROI with a payback period of under six months.
TeamViewer Frontline
TeamViewer Frontline is an enterprise industrial augmented reality (AR) platform that connects frontline workers to information and procedures they need via smart glasses and mobile devices for logistics, manufacturing, maintenance, and training use cases. It integrates with backend systems such as WMS, ERP, and PLM, and supports wearables and mobile devices from most leading manufacturers. The platform includes sub-solutions for vision picking, assembly guidance, inspection, remote assistance, and training and onboarding.
TeamViewer ONE
TeamViewer ONE is an all-in-one digital workplace platform that unifies digital employee experience (DEX), endpoint management and security, remote monitoring and management, remote access and support, hardware and software asset management, patch management, mobile device management, and application experience monitoring in a single AI-powered platform. It is designed for lean IT teams to proactively manage and optimize the digital workplace, detect issues earlier, automate fixes, and consolidate tooling. It includes built-in security features such as trusted devices, two-factor authentication, conditional access, SSO, BYOC, and password randomization.
TeamViewer ONE Consultation
TeamViewer offers consultations for TeamViewer ONE where prospective customers receive a tailored discussion of their current IT setup, guidance on where automation can reduce manual work, a walkthrough of how ONE fits their environment, and clear next steps. The consultation is conducted by TeamViewer's team and is aimed at helping IT teams move toward automated, proactive IT operations. It is available via a request form on the TeamViewer website.
TeamViewer Remote
TeamViewer Remote is a secure remote access and IT support software platform for individuals and SMBs that enables IT teams to connect to and support devices across Windows, macOS, Linux, Android, iOS, ChromeOS, rugged devices, kiosks, and point-of-sale systems. It includes AI-powered in-session troubleshooting via Tia, automated session documentation through Session Insights, unattended remote access, and centralized device management. Licenses include a monthly allocation of AI credits and integrate with tools like ServiceNow, Jira, Freshworks, Zendesk, Microsoft Intune, Microsoft Teams, and Salesforce.
TeamViewer Tensor
TeamViewer Tensor is an enterprise remote connectivity platform providing secure remote access, support, and device management at global scale, from traditional IT endpoints to mobile, point-of-sale, and operational technology environments. It features enterprise-grade security including zero trust access, conditional access, SSO with SAML 2.0, SCIM-based user provisioning, end-to-end encryption (RSA-4096/AES-256), BYOC, and full audit trails. Tensor scales to hundreds of thousands of devices and integrates natively with enterprise ecosystems like ServiceNow, Salesforce, Microsoft Teams, and Intune, including support for OT environments such as PLCs, HMIs, and legacy industrial systems.
Considering TeamViewer?
Our team will work with you to determine if TeamViewer is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.