TecEx
Procurement partnerAbout
TecEx is a global trade compliance company specializing in Importer of Record (IOR) and Exporter of Record (EOR) services for technology hardware, enabling businesses to ship tech gear across borders to over 200 destinations without requiring a local entity or import license. The company handles customs clearance, compliance documentation, duties and taxes, logistics, and VAT recovery for clients across the full IT supply chain including OEMs, distributors, resellers, and data center operators. ...
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Website
tecex.comOfferings
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VenSearch Intelligence
Ideal Customer
- TecEx serves both SMBs and large global enterprises, explicitly stating it works with companies across the full spectrum from small and medium-sized enterprises to the world's leading hyperscalers and Fortune 500 corporations.
- The ideal customer is a technology company—OEM, distributor, reseller, data center operator, cloud provider, or GPU vendor—that needs to import or export high-value IT hardware into markets where it lacks a local registered entity or import/export license.
Key Differentiators
- TecEx differentiates itself from traditional freight forwarders by acting as the legal Importer and Exporter of Record, taking on full financial and legal liability for customs compliance rather than simply moving freight from point A to point B. The company guarantees 99% first-time customs clearance across 200+ destinations—with TecEx Medical reporting a 99.94% first-time clearance rate—and positions its 'Control Tower' philosophy as a single-partner, end-to-end solution covering customs compliance, logistics, import tax/VAT recovery, and cargo liability cover.
- TecEx claims to provide the most accurate instant quotes in the industry via its TecEx App, and is uniquely positioned in difficult markets such as Brazil, India, China, and Africa where many competitors lack the necessary licenses and in-country expertise.
Industries Served
- TecEx primarily serves the information technology and technology hardware sector, with clients spanning the entire IT supply chain including OEMs, distributors, resellers, value-added resellers (VARs), independent software vendors (ISVs), data center operators, hyperscalers, cloud providers, telecommunications companies, NeoClouds, and GPU providers.
- The company also serves the medical and clinical trials sector through its TecEx Medical division, providing IOR/EOR and logistics for cross-border clinical trials and medical equipment.
Service Coverage
- TecEx operates globally, providing IOR, EOR, DDP, and customs compliance services across more than 200 destinations worldwide.
- The company maintains warehouse hubs in the United States, the Netherlands, and the United Kingdom, and has a registered U.S. entity (TecEx USA Inc.) based in Virginia Beach, Virginia, with employees spread across five continents including Africa, Europe, and North America.
Partnerships
- TecEx has a formal and growing channel partner program, having appointed a dedicated Chief Partner Officer (Jeremy Dodds) and launching a Partner Portal in September 2024 to enable VARs, ISVs, TSDs, data centers, referral agents, real estate brokers, and alliance partners to submit and manage deals.
- A major recent milestone is TecEx's strategic partnership with Telarus (the world's largest technology services distributor), announced in August 2025, which gives Telarus's network of technology advisors access to TecEx's full suite of compliance and logistics services.
Company Size & Ownership
- TecEx was founded in 2001 and is headquartered in Luxembourg City, Luxembourg, with its registered address also associated with Johannesburg, South Africa.
- The company has approximately 201–500 employees (with Tracxn reporting 353 as of August 2026 and RocketReach reporting 356), with the majority of staff concentrated in Sales, Finance, Operations, and Legal functions.
Compliance & Certifications
- TecEx holds ISO 9001:2015 certification for its quality management system and ISO/IEC 27001 certification for information security management.
- The company also holds an EcoVadis sustainability assessment and maintains recognition from several bodies for financial and professional competence.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
13 offeringsCargo Liability Cover
TecEx provides comprehensive end-to-end cargo liability cover for technology hardware shipments, covering 110% of the full replacement value of goods up to $170 million per loss event with no hidden terms or upper limits. Coverage applies from pickup through final delivery and can extend to intentional storage periods and goods in active use, covering all modes of transport including land, sea, and air for new, used, or refurbished hardware. TecEx manages claims on the client's behalf to streamline the turnaround process.
Clinical Trials Logistics (TecEx Medical)
TecEx Medical offers expert project management and logistics services specifically for cross-border clinical trials, providing IOR, EOR, and trade compliance solutions tailored to the medical and research sector. The service is designed to manage complex global logistics to ensure clinical trials go live on time, cost-effectively, and with minimal risk. TecEx handles import/export compliance and documentation for medical equipment and trial materials shipped internationally.
Delivered Duty Paid (DDP)
TecEx's DDP service is a complete door-to-door shipping solution available in over 200 destinations where TecEx assumes full responsibility for the shipment including pre-compliance, customs clearance, duties and taxes, logistics coordination, and white-glove final-mile delivery. As the single point of contact, all risks and responsibilities transfer to TecEx, and upfront costs are provided through the TecEx Portal to eliminate hidden fees. The service enables tech resellers and OEMs to ship on DDP terms to international clients without taking on legal or financial import risks.
Exporter of Record (EOR)
TecEx acts as the legal Exporter of Record for technology hardware shipments out of over 200 destinations, managing all export compliance requirements including export declarations, ECCN code classification, export licenses and permits, restricted-party screening, and documentation retention. The service supports reverse logistics, Return Merchandise Authorization (RMA) operations, and temporary imports. TecEx holds special export licenses such as an Open Individual Export License (OIEL) in the UK for exporting controlled products.
Importer of Record (IOR)
TecEx acts as the legal Importer of Record for technology hardware shipments into over 200 destinations, taking on all import compliance risks and responsibilities including HS code classification, customs documentation, tariff and duty payment, and regulatory compliance. This service enables businesses to ship tech gear into countries where they have no registered local entity or import license. TecEx guarantees 99% first-time customs clearance and handles all legal, financial, and audit risks associated with importing.
OEM Global Trade Compliance Solution
TecEx provides a tailored customs compliance and logistics solution for Original Equipment Manufacturers (OEMs), covering DDP shipping for direct sales and demo equipment, EOR-enabled reverse logistics for RMA and warranty fulfillment, and a single point of contact for multi-destination rollouts. The solution includes warehouse management for forward-stocking locations, compliance documentation management, and support for proof-of-concept and temporary imports. TecEx targets OEMs that lack established import/export processes or need to fulfill RMA obligations in obscure or unfamiliar international destinations.
Return Merchandise Authorization (RMA)
TecEx offers bespoke reverse logistics solutions for RMA scenarios, enabling businesses to manage after-sales services including replacements, return analysis, warranties, product service agreements, and vendor management across international borders. The solution leverages TecEx's IOR and EOR capabilities to facilitate compliant cross-border returns and repairs without requiring the client to manage multiple vendor relationships. TecEx handles all compliance documentation, export and import filings, and logistics for the reverse supply chain.
ScaleX
ScaleX is a specialized solution from TecEx that combines IOR, supply chain management, cargo liability cover, VAT recovery, and compliance services with partnerships with market-leading digital infrastructure developers to deliver a comprehensive data center deployment solution. It is designed for scalable data center builds and upgrades, enabling clients to deploy hardware at scale across multiple global locations. ScaleX is positioned as a turnkey offering for data center operators and hyperscalers expanding internationally.
Shipment Tracker
TecEx's Shipment Tracker is a tool that allows clients to track their shipments in real time throughout the global delivery process. It is listed as a standalone tool available to TecEx clients alongside the TecEx App. The tracker provides visibility into the status and location of shipments across TecEx's global network.
TecEx App
The TecEx App is a shipping portal that provides instant quote generation accounting for all import-related costs, real-time shipment tracking, and direct access to TecEx experts. The platform is described as providing the most accurate quotes in the industry for global shipping. It serves as a centralized tool for clients to manage and monitor their global tech hardware shipments.
Trade Compliance
TecEx provides end-to-end global trade compliance services for technology hardware imports and exports, including pre-compliance consultations, product certifications, license applications, product marking, local regulatory representation, and audit and license renewal management. TecEx maintains an up-to-date compliance database covering standards such as China's CCC marking, India's BIS, WPC, and MTCTE certifications, and South Korea's KC certification across 200+ destinations. OEMs can also upload product certifications to TecEx's Compliance Documentation Catalog for use by their global clients during hardware deployments.
VAT Recovery
TecEx's VAT recovery service integrates with its IOR solution to recover import VAT and GST paid on technology hardware imports across 117 countries, where import tax rates can average around 25% of hardware value. TecEx structures shipments to enable VAT deferment, postponement, or reclamation where possible, files VAT claims with tax authorities on behalf of clients, and manages all associated compliance documentation. A specialized AI VAT Recovery solution is also available for high-value AI hardware imports.
Warehousing
TecEx offers access to a global network of strategically positioned warehouse hubs, including locations across the United States, the Netherlands, and the United Kingdom, providing flexible short-, medium-, and long-term storage for technology hardware between customs clearance and final deployment. Services include consolidation and deconsolidation of shipments, repalletization to meet local size and weight regulations, bonded warehousing for duty deferment, DDP warehousing, and compliance documentation management. The warehousing solution supports multi-destination rollouts such as large-scale data center builds and central procurement strategies.
Considering TecEx?
Our team will work with you to determine if TecEx is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.