Tekmetric
Procurement partnerAbout
Tekmetric provides cloud-based shop management software for auto repair businesses, covering operations, payments, marketing, and customer communication in a single platform. It serves independent repair shops, multi-location operators, tire shops, and franchise groups across the United States and Canada. The company was founded by a former shop owner and is known for integrating repair order management, digital vehicle inspections, payments, and marketing tools into one system.
Technology Categories
Certifications & Compliance
Details
VenSearch Intelligence
Ideal Customer
- Tekmetric's core customer is an independent, owner-operated auto repair shop in the SMB tier — most commonly a single-location or small multi-location business with a handful of technicians.
- The platform also serves multi-shop operators (MSOs) and franchise groups such as Christian Brothers Automotive and Main Street Auto, indicating a range from small independents to regional chains.
Key Differentiators
- Tekmetric positions itself as the only auto repair shop management platform built by a former shop owner, which it uses to claim practical, operator-first product design over generic SaaS approaches.
- The platform's breadth — combining shop management, payments, marketing, digital vehicle inspections, and tire management under a single login — is a stated differentiator against point-solution competitors.
Industries Served
- Tekmetric serves exclusively the automotive aftermarket repair sector.
- Its customer base includes independent general auto repair shops, tire shops, mobile repair businesses, and multi-shop operators (MSOs).
Service Coverage
- Tekmetric operates primarily in the United States and Canada, serving more than 16,000 auto repair shops across both countries, from single-location independent shops to multi-location operations.
- The company is headquartered in Houston, Texas, and its platform is cloud-based and device-agnostic, allowing shop owners to access it from any location.
Partnerships
- Tekmetric maintains over 70 technology integrations covering parts ordering, accounting, labor guides, communications, and customer engagement.
- Key named integration partners include PartsTech (225+ parts and tire suppliers), Nexpart Multi-Seller (53,000+ vendors), OEC RepairLink (OEM parts), ALLDATA (labor guides and repair data), Advance Auto Parts, Worldpac SpeedDial, QuickBooks Online, RingCentral (VoIP/communications), CARFAX, Slack, and SiriusXM (customer experience).
Company Size
- Tekmetric was founded in 2015 by Sunil Patel (a former auto repair shop owner) and Prasanth Chilukuri, and is headquartered in Houston, Texas.
- Employee count estimates vary across sources but generally fall in the 300–383 range as of 2025–2026.
Ownership
- Tekmetric is privately held and is private equity-backed.
- Investors identified across multiple sources include Susquehanna Growth Equity (lead investor in a growth equity round in 2022 and a follow-on round in 2023), Narahari Investments, and Tidemark, a California-based growth equity firm.
Compliance & Certifications
- Tekmetric has achieved both SOC 2 Type I and SOC 2 Type II certification, audited by Prescient Assurance in accordance with AICPA SSAE 18 standards.
- The company claims to be among the first auto repair shop management platforms to hold both SOC 2 designations.
Compiled from public sources by VenSearch · Last researched October 19, 2026
Offerings
19 offeringsAutomated Reminders
An automated customer communication feature within Tekmetric Marketing that sends appointment reminders and personalized confirmations to reduce no-shows. Reminders are sent from the same Tekmetric platform used to manage shop operations without requiring manual outreach from staff.
Buy Now, Pay Later
A consumer financing feature integrated into Tekmetric Payments that enables customers to finance unexpected repair costs through third-party providers Affirm, Klarna, and Sunbit. The feature is designed to increase average repair order value by making it easier for customers to approve larger jobs. It is fully embedded in the Tekmetric checkout and invoicing workflow.
Capital Financing
A business financing option built into Tekmetric Payments that allows auto repair shops to fund purchases of parts, equipment, and staff. It is designed to help shops grow without being limited by immediate cash flow constraints.
Digital Vehicle Inspections
A digital inspection tool within Tekmetric that allows technicians to document vehicle condition using photos, videos, and written findings from a mobile device. Inspection results can be shared with customers via text or email, and declined work is saved to the customer profile for future follow-up. Custom multi-point inspection workflows can be created and linked to canned jobs and repair orders.
Estimate Building
An estimating tool integrated into Tekmetric that pulls vehicle-specific labor times and parts from integrated labor guides and supplier catalogs to build detailed repair estimates quickly. Estimates can be sent to customers via text or email for digital approval or electronic signature. Built-in parts and labor pricing matrices and gross profit monitoring help shops maintain consistent margins.
Google Reviews
An automated review request feature within Tekmetric Marketing that sends customers a review request after checkout without requiring manual follow-up from shop staff. The feature is designed to build the shop's online reputation by increasing the volume of Google reviews.
Online Booking
An online scheduling feature within Tekmetric Marketing that allows vehicle owners to book service appointments around the clock without calling the shop. Appointments sync to the shop calendar in real time, block availability immediately, and trigger automatic confirmation messages to the customer.
Parts & Inventory Management
An inventory management module within Tekmetric that tracks parts in real time across repair jobs and shop locations, with automated restocking suggestions based on configured minimum stock levels. Parts can be ordered directly from the platform through integrated suppliers such as PartsTech and Nexpart. Multi-location shops can search inventory across all locations to locate parts at nearby stores.
Real-Time Reporting
A reporting and analytics feature within Tekmetric that provides live dashboards covering revenue, car count, average repair order, close ratio, technician efficiency, parts usage, and customer data before tickets are closed. Reports can be filtered by time period and viewed across single or multiple shop locations. The data is accessible from any device, including mobile.
Scheduled Campaigns
A targeted marketing campaign feature within Tekmetric Marketing that allows shops to send text or email promotions to specific customer segments on a scheduled date. Campaign and automation performance is tracked in the Marketing Dashboard, showing sent messages and upcoming activity for the next 30 days.
Tekmetric Marketing
An integrated marketing and customer engagement module within Tekmetric that provides 24/7 online booking, automated appointment reminders, targeted text and email campaigns, two-way texting, automated Google review requests, and website development. All communications and bookings flow through the same platform used to run the shop, keeping customer records and calendars in sync. Campaigns and automations can be managed and paused individually from a central dashboard.
Tekmetric Mobile App
A mobile application for iOS and Android that allows technicians to perform digital vehicle inspections, take and annotate photos and videos, scan VINs and license plates, and upload findings directly to repair orders from any smartphone. The app is free to download but requires an active Tekmetric subscription to use.
Tekmetric Multi-Shop
A centralized management module within Tekmetric designed for auto repair businesses operating multiple locations. It provides a single dashboard to monitor performance, track revenue and car count, standardize inspections and pricing, and manage employees and inventory across all locations. New locations can be added with streamlined data publishing and employee setup tools.
Tekmetric Payments
An integrated payment processing and point-of-sale system built into the Tekmetric platform that accepts credit cards, Apple Pay, Google Pay, and Text-to-Pay. It includes automated reconciliation with repair orders and invoices, Buy Now Pay Later options through Affirm, Klarna, and Sunbit, and next-day funding. The system uses Stripe infrastructure with PCI-compliant data encryption and fraud monitoring.
Tekmetric Shop Management
A cloud-based auto repair shop management platform that handles repair orders, digital vehicle inspections, estimate building, parts and inventory management, and real-time reporting from a single interface. It includes role-based permissions, customer history tracking, and labor and parts pricing matrices. The software is accessible from any device and supports both single-location and multi-location shops.
Tekmetric Tire Suite
A tire shop management module built into the Tekmetric platform that handles tire quoting, fitment lookup by VIN, side-by-side tire option presentation, inventory tracking, in-app ordering, and automated DOT registration compliance. It integrates with Tekmetric's payments and invoicing features so tire sales flow directly into shop reporting. The suite supports both single-location and multi-location tire shops.
Text-to-Pay
A payment collection feature within Tekmetric Payments that sends customers a payment link via text message when their vehicle repair is complete. Customers can open the link from any device and pay without needing to call in a card number. The feature is fully integrated with Tekmetric repair orders and invoices.
Two-Way Texting
A built-in messaging feature within Tekmetric that allows shops to send and receive text messages with customers through a single shared inbox using one dedicated number. Estimates, approvals, and status updates can all be exchanged via text without switching to a separate application.
Website Development
A website creation service offered through Tekmetric Marketing that builds a professional website for an auto repair shop, optimized for search engine visibility and configured for online scheduling. No developer experience is required from the shop owner.
Considering Tekmetric?
Our team will work with you to determine if Tekmetric is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.