TeligentIP
Procurement partnerAbout
Teligent IP is a cloud communications company that provides hosted voice, contact center solutions, and interactive messaging platforms including SMS, MMS, and webChat services. They serve businesses of all sizes throughout the US and worldwide, offering solutions such as SIP trunking, Microsoft Teams integration, and network services. The company operates on a geo-redundant network with built-in disaster recovery and automated failovers.
Details
VenSearch Intelligence
Ideal Customer
- TeligentIP's sweet spot is mid-market to enterprise organizations, with one source describing their ideal customer as having 250 to 10,000+ employees and a need for high-reliability, carrier-grade communications.
- The company appeals to IT Directors and CTOs at multi-site or internationally distributed organizations seeking to consolidate disparate communications systems onto a single unified platform.
Key Differentiators
- TeligentIP's primary differentiator is its ownership and operation of a proprietary, global geo-redundant network infrastructure — unlike many UCaaS resellers — which gives it superior quality-of-service (QoS) control, faster troubleshooting, and true built-in disaster recovery.
- The company positions itself as the 'Expert's Choice' and a high-performance alternative to mass-market providers like RingCentral or 8x8, emphasizing technical superiority, white-glove migration services, and deep Microsoft Teams Direct Routing and Operator Connect expertise.
Industries Served
- TeligentIP serves a broad range of industries with a particular focus on sectors with high-reliability communications requirements, including healthcare, legal, financial services, government, education, hospitality, logistics, retail, and telecom/answering services.
- The company has documented use cases in healthcare (HIPAA-compliant call recording and IVR for clinic networks), legal (multi-national law firm SIP network consolidation), and manufacturing.
Service Coverage
- TeligentIP is a national VoIP and cloud communications provider headquartered in Austin, Texas, with a primary U.S. customer base and documented international reach spanning dozens of countries.
- The company operates a geo-redundant network across multiple continents, with IP and voice gateways in key U.S. cities including New York, Los Angeles, Chicago, Dallas, Atlanta, and Las Vegas, as well as London.
Partnerships
- TeligentIP is an active supplier on the Telarus master agent platform, with current SPIFF promotions for agents selling TeligentIP Cisco/BroadSoft and Microsoft Teams Direct Routing services.
- The company is also listed as a supplier through Technology Source, another channel partner platform.
Company Size & Ownership
- TeligentIP was founded in 2011–2012 (under the name IPitimi) and rebranded to TeligentIP in December 2017 after acquiring the trademark of the former Teligent telecom company.
- Employee counts vary across sources, ranging from approximately 38–42 employees (per recent data from LeadIQ and Growjo) to estimates as high as 100–250 (per Adapt.io and SignalHire), suggesting the company may use a mix of full-time and contracted or outsourced staff.
Compliance & Certifications
- TeligentIP is described as pursuing SOC 2 Type II compliance and HIPAA readiness for healthcare organizations, along with GDPR alignment for European operations, according to third-party vendor directory sources.
- The company's network infrastructure is built on a 100% geo-redundant architecture, which supports its disaster recovery and business continuity posture.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
10 offeringsContact Center
A cloud-based call center solution with intelligent routing, call queues, IVR, call recording, live and historical reporting, wallboards, and CRM integrations. It can be used as a stand-alone product or fully integrated with Teligent's Hosted Voice platform, supporting SMS, MMS, and webChat channels. The solution allows businesses to create virtual call centers without additional hardware or traditional phone lines.
Disaster Recovery
A built-in disaster recovery service based on Teligent's geo-redundant network with automated failovers. The solution is designed to ensure reliability and business continuity for customers relying on cloud communications services.
Hosted Voice
A VoIP hosted voice solution that replaces traditional PBX systems with a cloud-based unified communications platform. It supports multiple locations and endpoints on a single unified system, with extensions that can be located anywhere in the world. Features include voice, presence, instant messaging, unified messaging, and a user-friendly portal for managing call flows.
Mobility (Teligent Communicator)
A mobile communications application called the Teligent Communicator that provides integration, instant messaging, presence, extension dialing, conferencing, and video calling from mobile devices. It allows users to take their business communications anywhere on cell phones and tablets.
Network Monitoring (Nagios)
A network health monitoring service powered by Nagios that automatically monitors network components related to Teligent's service within customer networks, including routers, switches, and SBCs. It provides real-time data on reachability, stability, latency, and over-utilization, and can be extended to cover servers, desktops, and other devices.
Outsourced Tech Support Agents
A staffing and managed support service where Teligent provides outsourced technical support agents to handle customer inquiries and technical issues on behalf of client businesses. The service can be used to establish an entirely new support team or to supplement an existing support organization.
SD-WAN
A software-defined WAN solution that helps IT staff route traffic more efficiently, maximize bandwidth across multiple ISP connections, and provides automatic failover between connections in the event of an outage. The technology automatically measures latency, jitter, and packet loss to select the best available route for critical traffic such as voice or video calls.
SIP Trunking
A SIP trunking service that enables businesses to connect their communications systems to the public telephone network via internet-based trunks. It is listed among Teligent's core product offerings alongside hosted voice and contact center solutions.
SMS Messaging
A two-way interactive messaging platform that supports SMS, MMS, webChat, and email with intelligent routing capabilities. The solution is customizable for small to large enterprises as well as contact center customers, and is designed to improve customer communications and internal processes.
Teams
A Microsoft Teams integration offering that runs on Teligent's native voice platform to provide advanced calling features available only through a true integration. It allows businesses to leverage Teams functionality combined with Teligent's hosted voice capabilities.
Considering TeligentIP?
Our team will work with you to determine if TeligentIP is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.