TouchTone Business
Procurement partnerAbout
TouchTone Business is a managed network and technology services provider headquartered in Cedar Knolls, New Jersey, serving business customers since 1993. The company offers voice, connectivity, cloud communications, SMS, POTS replacement, and managed network services to more than 10,000 customers nationwide. TouchTone operates its own nationwide voice and data network infrastructure and provides 24/7 U.S.-based Network Operations Center support.
Details
VenSearch Intelligence
Ideal Customer
- TouchTone's sweet spot spans mid-market to enterprise organizations, particularly those with 50 to 5,000+ employees and multi-location environments that need a single accountable vendor for voice, connectivity, and managed network services.
- They also serve SMBs seeking fully hosted cloud communications without internal IT burden.
Key Differentiators
- TouchTone's primary differentiator is its single-source, one-accountable-partner model combining owned-and-operated network infrastructure with a 24/7/365 U.S.-based NOC and in-house engineering, provisioning, and customer service—contrasting with larger providers that outsource support.
- The company is carrier-agnostic, offering services across dozens of carriers and technology partners to deliver flexibility without locking customers into a single network.
Industries Served
- TouchTone explicitly targets Healthcare, Banking & Finance, Retail & Franchise, Life Safety (alarms/elevators), Government, and Multi-Location Businesses.
- They also serve manufacturing, education, energy & utilities, and professional services such as legal and accounting firms.
Service Coverage
- TouchTone Business operates nationwide across all 50 U.S. states and Puerto Rico, with connectivity coverage extending to the U.S. and Canada for distributed and multi-location businesses.
- As a licensed CLEC in 25+ states and a registered FCC Intermediate Provider, their network covers approximately 95% of the U.S. through owned-and-operated infrastructure supplemented by Tier-1 carrier relationships.
Partnerships
- TouchTone maintains network peering partnerships with major carriers including AT&T, Verizon, T-Mobile, Lumen, CenturyLink, GTT, Zayo, Granite, Peerless, Inteliquent, and Docomo.
- Technology partnerships include Ooma (as an Authorized Partner for AirDial POTS replacement), BroadSoft, Cisco, Juniper, Adtran, Polycom, Yealink, Grandstream, Peplink, Cradlepoint, and Sansay.
Company Size & Ownership
- TouchTone Business was founded in 1993 and has been operating for over 30 years.
- Employee counts across data sources consistently place the company in the 50–100 range (approximately 51–60 employees per LinkedIn, Growjo, and RocketReach).
Compliance & Certifications
- TouchTone's solutions are designed to support HIPAA (healthcare), PCI-DSS (retail/point-of-sale), and SOC 2 compliance standards for businesses in regulated industries.
- Their POTS replacement offerings via Ooma AirDial carry compliance considerations for NFPA 72 (fire alarm systems), ASME A17.1B (elevator phones), UL, and PCI, with an authorized partner datasheet addressing each.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
15 offeringsBusiness Internet
Provides dedicated internet access and broadband connectivity options for businesses, including carrier-diverse access. Supports single-location and multi-location business environments with reliable, carrier-grade internet solutions.
Channel Sales Partner Program
A partner program allowing agents and channel sales partners to resell or refer TouchTone's portfolio of voice, connectivity, cloud communications, messaging, and managed network services. Includes a dedicated partner portal and partner relations team reachable by phone and email.
Contact Center & Customer Engagement
Supports customer experience operations with CCaaS, BYOC, toll-free, SIP, intelligent routing, SMS, and omnichannel messaging options. Designed to help businesses optimize contact center communications and customer engagement workflows.
Enterprise Long Distance & Toll Free Service
A full portfolio of voice solutions covering single-office or multi-location businesses of any size and budget. Includes toll-free number services alongside long distance calling options.
Managed Network & Infrastructure Services
Provides ongoing management of business network infrastructure including monitoring, support, provisioning, and engineering through a 24/7/365 U.S.-based Network Operations Center. TouchTone handles procurement, deployment, support, and day-to-day service accountability across voice, connectivity, cloud, and managed infrastructure solutions.
Managed SD-WAN
A fully managed software-defined WAN solution that integrates software-defined networking, secure VPN capabilities, and advanced firewall functionality to help businesses transmit data, voice, and video across multiple locations more efficiently. TouchTone handles solution design, installation, monitoring, and ongoing support, with support for broadband, DIA, MPLS, LTE, 5G, and hybrid WAN environments. Includes application-aware routing, automatic failover, centralized cloud-based management, and scalable deployment.
Microsoft Teams Calling (Direct Routing & Operator Connect)
Enables native PSTN calling within Microsoft Teams, delivering a complete phone system with SMS, faxing, call recording, call queues, and IVRs with no hardware or software required. Available via Direct Routing or Operator Connect options for users, locations, and devices.
MPLS
Offers MPLS private networking solutions for businesses that need secure, reliable connectivity across multiple locations. Part of TouchTone's broader connectivity portfolio serving distributed and enterprise environments.
Phone Number Reputation & Branded Calling ID
Monitors phone numbers for mislabeling as Scam or Spam and provides remediation services. Branded Calling ID (BCID) displays authenticated caller information including company name, logo, and call reason directly on the recipient's mobile screen to improve call answer rates.
POTS & PRI Replacement Solutions
Enables businesses to integrate IP and 5G technologies into existing legacy premises equipment and PBX systems without disrupting operations. Supports critical analog endpoints including alarm/emergency lines, lifeline, voice/phone lines, fax, gate systems, and point-of-sale terminals. Helps organizations reduce dependency on aging copper infrastructure.
SIP Trunking & Digital PRI Service
Integrates voice, video, and data communications onto a single network to reduce telecom costs and simplify IT management. Allows businesses to use their existing PBX equipment and IP phones. Provides Tier-1 SIP service with competitive pricing.
SMS & Omnichannel Messaging
Enables businesses to reach customers across SMS, MMS, RCS, email, live chat, voice, and popular messaging channels with flexible omnichannel engagement solutions. Supports contact center and customer engagement use cases including BYOC, toll-free, SIP, and intelligent routing.
UCaaS/Business Phone (TouchTone Office)
TouchTone Office is a cloud-based business phone and unified communications solution that delivers voice calling and collaboration features under one platform. It is designed for businesses seeking a fully-hosted cloud calling option at any scale.
Wholesale Solutions
Wholesale services for carriers, resellers, and other communications companies seeking to leverage TouchTone's network and service capabilities. Managed by a dedicated Director of Wholesale Services with direct contact support.
Wireless & 5G Failover
Provides wireless and 5G backup connectivity to automatically maintain network continuity when primary connections become unavailable or degraded. Can be incorporated into SD-WAN and hybrid WAN environments as a failover path.
Considering TouchTone Business?
Our team will work with you to determine if TouchTone Business is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.