TPx Communications
Procurement partnerAbout
TPx is a managed IT services provider that designs, builds, and maintains technology solutions for businesses across networking, cybersecurity, collaboration, and managed services. Founded in 1998 as a competitive local exchange carrier, TPx has evolved into a nationwide provider serving customers with 25+ years of experience in delivering managed IT, unified communications, cybersecurity, and connectivity solutions.
Details
VenSearch Intelligence
Ideal Customer
- TPx's primary sweet spot is the SMB-to-mid-market segment, specifically companies with 50 to 249 employees, as reflected in its internal account management structure.
- The company has historically described its target as 'the SMB to sub-enterprise space, with a real expertise serving multi-location businesses.' On Clutch, 50% of its clients are classified as midmarket ($10M–$1B revenue) and 40% as small business (under $10M), with only 10% enterprise.
Key Differentiators
- TPx positions itself as a single-source 'managed services carrier'—a provider that combines carrier-grade network infrastructure with fully managed IT, cybersecurity, and unified communications under one contract and one support team.
- Its key claims include an industry-best 100% voice network uptime guarantee when UCx is paired with its SD-WAN service, 24/7/365 U.S.-based human support (not automated hold queues), and the ability to deliver enterprise-grade solutions at mid-market price points.
Industries Served
- TPx serves a broad mix of business verticals with no single dominant industry focus.
- According to its Chapter 11 bankruptcy case summary, its customer base spans healthcare, financial services, legal, retail, manufacturing, education, government, and non-profit organizations.
Service Coverage
- TPx Communications operates as a nationwide managed services provider, serving business customers across all 50 U.S. states.
- The company has its strongest infrastructure presence in California, Texas, and Nevada—its legacy markets from its origins as a CLEC—but its managed services and cloud communications are available nationally.
Partnerships
- TPx's two most prominent technology partnerships are with Cisco (powering UCx with Webex for UCaaS) and Microsoft (powering UCx with Microsoft Teams and Managed Microsoft 365).
- Additional technology partners include Fortinet (managed firewalls and SD-WAN, a relationship of more than 10 years with Expert/MSSP partner status), VeloCloud/Arista (SD-WAN infrastructure across more than 13,000 edge devices), Datto (backup and disaster recovery), VMware, Meraki, Webroot, Poly, and Silver Peak.
Company Size & Ownership
- TPx was founded in 1998 in California as TelePacific Communications and rebranded to TPx in April 2017 following its 2016 acquisition of DSCI.
- Revenue estimates from third-party sources range from approximately $345–$523 million annually, with Glassdoor listing it in the $500M–$1B range.
Compliance & Certifications
- TPx offers HIPAA-, PCI-DSS-, and SOC 2-compliant solutions across its core product lines including WAN, Firewall, Backups, Endpoints, Networks, UCx, and its SOC services.
- Its compliance services page cites expertise in HIPAA, PCI-DSS, GLBA, SOC2, and GDPR frameworks, and the company will sign Business Associate Agreements (BAAs) with healthcare clients.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
26 offerings4G LTE Networking
5G Unlimited or 4G LTE 20 GB plans that can be paired with managed SD-WAN, Network or Firewall services to connect quickly and securely over a cellular network.
All-in-One Messaging App
Exchange secure messages and share files—one-to-one or in groups, inside or outside your organization—with team chat capabilities from TPx.
Audio Conferencing
Meet-Me Conferencing empowers connection anytime with dedicated conference calling bridges. As a reservationless service, starting a call is as easy as dialing in and entering your conference ID number.
Backup and Disaster Recovery
TPx's Hybrid Backups protect systems and data with ongoing support and no-cost hardware. Includes local and cloud-based backup with secure replication for fast recovery.
Business Internet
Simplifies decision-making by connecting businesses to top Internet Service Providers through TPx's expert-vetted partner network. Provides access to diverse connectivity options across 3,000 ISPs in the US with enhanced business continuity and expert project management.
Business Phones
Equips teams with reliable, cloud-enabled business phones that deliver advanced features, crystal-clear call quality, and seamless integration—designed to support productivity in any work environment.
Digital POTs
Replaces outdated analog Plain Old Telephone Service (POTS) lines with a digital alternative using VoIP and LTE failover. Ideal for devices like alarms, elevators, and fax machines that still rely on legacy lines.
Endpoint Management
Keeps endpoints healthy, updated, and performing optimally with proactive monitoring, patching, and remote support. Includes antivirus, patching, RMM, and MDR combined in one managed solution.
Firewall
TPx's Managed Firewalls provide secure access, visibility, and control for stronger cybersecurity and better productivity. Includes unified threat management (UTM), VPN, and managed detection and response.
Implementation Services
Reduces downtime and keeps business moving with comprehensive implementation services that support smooth, secure deployments across networks, firewalls, Wi-Fi, and cloud business apps. Professional services for launching and adopting new tech quickly and seamlessly.
Managed Collaboration
Makes the most of Microsoft 365 investment with managed M365 service. Provides fully managed collaboration services for productivity and communication tools.
Managed Endpoint Security
Protects endpoints from ransomware and advanced threats with next-gen defense, 24/7 threat detection, investigation, and response. Safeguards workstations with layered defenses including managed detection and response.
Managed IT
Simplifies IT complexity and stays productive across every platform with managed IT services. Handles day-to-day IT tasks like monitoring, patching, troubleshooting, security updates, and system management.
Managed Local Area Networking
Boosts LAN performance today and prepares networks for tomorrow with every layer working together. Includes managed switches, access points, and comprehensive network infrastructure management.
Managed Network
Boosts networks—faster, smarter, and worry-free with managed network services. Provides 24/7/365 monitoring and expert escalation for managed network services with enhanced performance and security.
Managed Security
Protects businesses without breaking the budget with managed security services. Provides proactive, managed security that blocks threats and strengthens overall risk posture.
Microsoft 365
Maximizes Microsoft 365 investment with TPx's expert setup, optimization, and support. Provides fully managed productivity apps like Outlook, Teams, Word, and Excel with security and licensing expertise.
SD-WAN Solutions
Advanced SD-WAN for guaranteed performance and seamless cloud connectivity. Replaces costly legacy MPLS networks with secure networking devices managed by TPx.
Secure Access Service Edge (SASE)
TPx Managed SASE replaces slow VPNs with direct, cloud-delivered security and connectivity. Fully managed by TPx, it lets teams work securely from anywhere without the complexity.
Security Advisory Services
Improves security posture and protects businesses with comprehensive cybersecurity consulting services that give clarity, direction, and confidence to build sustainable cyber resilience. Includes expert guidance to strengthen security posture, meet compliance goals, and prepare for audits or cyber insurance.
UCx Call Center
A simple, voice-only call center solution designed for smaller teams. Includes an Automatic Call Distributor (ACD) that automatically routes calls to the right agents, plus essential features like call queuing, routing, and basic analytics.
UCx Contact Center
Equips teams with tools needed to deliver exceptional customer service across various channels, from anywhere. A full-featured, cloud-based contact center solution with omnichannel support, reporting, and CRM integration.
UCx Smartvoice
SIP trunking solution that offers a hybrid approach—letting businesses keep existing PBX hardware while gradually migrating to a secure, cloud-based collaboration platform. The smooth, flexible upgrade for voice services.
UCx with Microsoft Teams
Turns Teams into a complete business calling solution—simple, unified, and more powerful than Microsoft's plans alone. Extends Microsoft Teams into a full-featured phone system without requiring a Microsoft calling plan.
UCx with Webex
Makes meetings truly collaborative, taking teamwork to the next level. Easy all-in-one messaging, video meetings, and enterprise VoIP with market leading audio and AI innovation.
Virtual Fax
A secure, digital fax solution that lets you send and receive faxes through email or a web portal—eliminating the need for physical machines while boosting compliance and streamlining document management.
Considering TPx Communications?
Our team will work with you to determine if TPx Communications is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.