TrueVoIP
About
TrueVoIP is a cloud-based communications company that provides a unified cloud PBX platform for businesses, offering voice calling, mobility, call routing, and contact center capabilities. Their platform supports desk phones, mobile apps, desktop applications, and WebRTC across multiple devices. They also offer a Contact Center as a Service (CCaaS) solution with omnichannel customer engagement, AI-powered analytics, and compliance tools.
Details
Website
truevoip.comOfferings
12 active
VenSearch Intelligence
Ideal Customer
- TrueVoIP explicitly positions itself as delivering 'an enterprise phone system for a small business price,' targeting SMBs and small teams that want feature-rich cloud communications without large upfront costs.
- Its CCaaS product page references serving 'a 5-agent customer service team to a multi-site enterprise operation,' suggesting it attempts to span SMB through mid-market.
Key Differentiators
- TrueVoIP positions itself around simplicity, affordability, and an all-in-one platform: 'complicated phones shouldn't be' is a core brand message, emphasizing ease of management with no costly upfront hardware.
- Key claimed differentiators include Auto QA that scores 100% of interactions (versus industry-standard random sampling), potentially reducing manual QA time by up to 80%; a fully native CCaaS platform that runs on the same infrastructure as the Cloud PBX (no bolt-on integrations); and an AI-powered speech and sentiment analytics stack built directly into the platform.
Industries Served
- TrueVoIP targets a broad range of industries with its platform.
- Its eFax product explicitly calls out healthcare (providers, clinics, health systems), legal (law firms of all sizes), government, and education (student documents) as served verticals.
Service Coverage
- TrueVoIP is a US-based cloud communications provider headquartered in St. Joseph, Missouri, and registered with the FCC as an Interconnected VoIP provider.
- The platform is cloud-native and marketed to businesses nationwide, with the company's own website stating it is 'trusted by businesses nationwide.' Its Advanced Mobility product specifically notes 'support for users across the US and select international countries,' suggesting some degree of international reach, though primary coverage appears to be domestic.
Partnerships
- TrueVoIP lists Microsoft Teams as a named solution offering on its platform, indicating a Teams integration capability.
- The platform advertises 400+ APIs enabling CRM integrations and workflow automation, though specific named CRM partners (e.g., Salesforce, HubSpot) are not detailed in publicly available pages.
Company Size & Ownership
- TrueVoIP is a very small company, founded in 2013 and headquartered in St. Joseph, Missouri.
- Multiple business intelligence sources (ZoomInfo, LinkedIn, RocketReach, ContactOut) consistently report between 2 and 10 employees, with RocketReach estimating approximately 4 employees and annual revenue around $1 million or below $5 million depending on the source.
Compliance & Certifications
- TrueVoIP's CCaaS platform self-identifies as HIPAA, GDPR, and SOC 2 compliant, as stated on its contact center product page.
- Its eFax product includes 'built-in compliance features to meet regulatory demands, including HIPAA, in regulated industries,' and the eFax healthcare offering is described as 'HIPAA-Ready' with secure fax mode and audit trails.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
12 offeringsAdvanced Mobility
A mobility solution that enables teams to communicate from anywhere using iOS and Android mobile apps, softphone and desk phone support, and seamless call handoff across devices. It includes unified presence and availability status, hot-desking, and follow-me functionality so users can move calls between desktop, desk phone, and mobile instantly.
API & Automation
TrueVoIP offers 400+ APIs that enable CRM integrations, workflow automation, and automated call handling. This allows businesses to connect TrueVoIP with existing business tools and build custom automated processes on top of the platform.
Auto QA
An automated quality assurance tool that scores 100% of contact center interactions automatically rather than relying on random samples. It identifies coaching opportunities, detects script deviations and missing disclosures, and is designed to reduce manual QA evaluation time by up to 80% while providing real-time feedback to shorten agent ramp-up.
CCaaS (Contact Center as a Service)
A fully cloud-based Contact Center as a Service platform that handles customer interactions across voice, web chat, email, SMS, WhatsApp, and social media channels from a single unified platform. It includes skills-based routing, call queuing, queue callback, IVR and auto-attendant, call recording, supervisor controls, real-time wallboards, and compliance tools. The platform is HIPAA, GDPR, and SOC 2 compliant and runs natively on the TrueVoIP platform.
Cloud PBX Platform
A unified cloud-based communications platform that includes auto-attendant and multi-level IVR, call queues and ACD routing, time-based answering rules, ring groups, forwarding, transfers, and music on hold. It supports desk phones, desktop and web apps, mobile apps, and WebRTC calling with unified presence and seamless call handoff across devices. The platform also provides enterprise-grade security with SRTP encrypted audio, STIR/SHAKEN caller authentication, and geo-redundant infrastructure.
eFax
eFax is listed as a solution offering on the TrueVoIP platform. Specific details about the service are not described on the pages provided beyond its availability as part of TrueVoIP's solutions.
Management & Analytics
A suite of real-time management and reporting tools for supervisors, managers, and admins including live dashboards, queue monitoring, call monitoring with listen, whisper, and barge capabilities, historical reporting, call recording, and call transcription. It provides supervisor tools for coaching and quality assurance with full visibility across queues and teams.
Microsoft Teams
Microsoft Teams integration is listed as a solution offering on the TrueVoIP platform. Specific details about the service are not described on the pages provided beyond its availability as part of TrueVoIP's solutions.
POTS Replacement
POTS Replacement is listed as a solution offering on the TrueVoIP platform. Specific details about the service are not described on the pages provided beyond its availability as part of TrueVoIP's solutions.
Reporting & Analytics
A comprehensive reporting suite offering 30+ standard templated reports covering agent performance, queue metrics, SLAs, and customer satisfaction, plus unlimited custom report creation. It includes cradle-to-grave reporting for complete visibility from first contact to resolution, real-time wallboards, scorecard and evaluation tools, and both historical and real-time data visualization in one dashboard.
Sentiment Analysis
A tool that tracks how customers are feeling across all interactions with real-time sentiment scoring on every interaction. It identifies negative experience trends before they escalate, correlates sentiment data with CSAT and churn metrics, and surfaces insights to improve products and processes.
Speech Analytics
An AI-powered analytics tool that analyzes every voice and text interaction to extract data, detect sentiment in real time, and uncover root causes of repeat calls and churn. It identifies upsell and cross-sell opportunities, flags risky language and missed regulatory statements, and surfaces emerging topics for proactive business decisions.
Considering TrueVoIP?
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