UJET
Procurement partnerAbout
Cloud-native CCaaS platform built on Google Cloud with a smartphone-first design philosophy — treating customer service channels as extensions of native mobile experiences rather than separate contact center tools. Close partnership with Google and Microsoft provides early access to the latest AI models for real-time agent assist, sentiment analysis, and virtual agents. Supports omnichannel routing, WFM, outbound dialer, and co-browse from a single architecture. Rated Innovative in Gartner's 202...
Details
VenSearch Intelligence
Ideal Customer
- UJET's sweet spot is consumer-facing mid-market and enterprise organizations, with Capterra data showing 42% of reviewers from midsize businesses and 38% from enterprises.
- The platform is explicitly positioned for companies with 50+ agents and high smartphone engagement, including firms in e-commerce, on-demand delivery, fintech, healthcare, and retail.
Key Differentiators
- UJET's primary differentiators are its smartphone-centric, CRM-first architecture — the platform stores zero customer PII on its own servers, with all interaction data encrypted and pushed directly into the enterprise's CRM — and its deep mobile SDK enabling biometric authentication, in-app video/screen sharing, and rich media collection as native contact center channels.
- Built natively on Google Cloud with Vertex AI and CCAI at the core, UJET avoids the multi-cloud complexity of competitors.
Industries Served
- UJET serves a broad range of industries, with particular strength in fintech/financial services, retail/e-commerce, healthcare/telehealth, on-demand services, telecommunications, higher education, and BPO (business process outsourcing).
- Named customer logos span companies like Instacart, Zettle (PayPal), Spanx, Joybird, Google Health, Tonal, FitBit, and the Peace Corps.
Service Coverage
- UJET operates globally, serving customers across North America, South America, EMEA, and APAC.
- The company maintains office locations in San Francisco (HQ), Austin, TX, Los Angeles, CA, Korea, and has expanded into Europe with a hub in Porto, Portugal, as well as past offices in Dubai and Australia/New Zealand.
Partnerships
- UJET's most significant partnership is with Google Cloud, which is designated as UJET's preferred cloud vendor; UJET is both a Google Cloud ISV Solution Connect Partner and a Contact Center AI (CCAI) OEM Partner, and its solutions are available on the Google Cloud Marketplace.
- In April 2026, UJET launched a new channel-led go-to-market motion called 'Google Cloud CCaaS by UJET,' distributed through AVANT's Technology Solutions Distributor (TSD) network of Trusted Advisors, targeting SMB and mid-market buyers.
Company Size & Ownership
- UJET was founded in 2015 by Anand Janefalkar and Hisun Kim and is headquartered in San Francisco, CA.
- As of mid-2025, the company has approximately 300–327 employees across 6 continents.
Compliance & Certifications
- UJET holds an extensive set of compliance certifications, including SOC 1 Type II, SOC 2 Type II, SOC 3, ISO 27001, ISO 27018, PCI DSS, HIPAA, FINRA, GDPR, TCPA, EU-US Privacy Shield, and CSA STAR.
- A key architectural differentiator supporting these certifications is UJET's zero-PII storage model: all customer data is encrypted, transmitted to the enterprise's own CRM, and deleted from UJET's platform at session end, which reduces the scope of compliance audits.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
3 offeringsUJET AI
Virtual agents and AI automation layer — self-service bots, real-time agent guidance, interaction summarization, and predictive routing. Leverages Google AI and Microsoft models through UJET's native integrations. Supports blended human-AI workflows where AI handles simple intents and escalates complex cases to agents with full context.
UJET Contact Center
Omnichannel CCaaS platform with voice, chat, SMS, email, in-app, and social channels managed from a unified agent workspace. Smartphone-centric architecture treats mobile app interactions (in-app support, screen sharing, video) as first-class channels rather than afterthoughts. Google Cloud native; real-time AI routing and sentiment analysis built in.
UJET WFM
AI-powered workforce management module covering forecasting, scheduling, and real-time adherence. Integrated natively within UJET's platform — no separate WFM vendor required. Available as a paid add-on ($40/user/month) for customers on the base UJET platform.
Considering UJET?
Our team will work with you to determine if UJET is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.