Ultatel
Procurement partnerAbout
Ultatel is a provider of AI-powered cloud communication solutions for businesses of all sizes across the US and Canada. The company offers a unified platform combining cloud phone systems, contact center software, Microsoft Teams integration, and a Voice AI Agent, all powered by artificial intelligence for call analytics, sentiment analysis, and automated workflows. Ultatel serves industries including healthcare, legal, finance, retail, and nonprofits, with pricing starting at $15.95 per user pe...
Details
Website
ultatel.comOfferings
19 active
VenSearch Intelligence
Ideal Customer
- Ultatel positions itself to serve businesses of all sizes, from small local businesses to large multi-national organizations, though its G2 reviews and pricing structure (starting at $18/user/month) suggest a particularly strong fit for small and mid-market businesses.
- Its platform's scalability, multi-location support, and 40+ enterprise-grade features make it attractive to companies with distributed workforces, high call volumes, or complex communication needs.
Key Differentiators
- Ultatel differentiates primarily on bundled AI capabilities, Microsoft Teams certification, 24/7/365 live support with a stated 20-second answer time and 94% first-contact resolution rate, and a 99.999% uptime guarantee — all included at competitive price points starting at $18/user/month.
- The company has won multiple G2 awards including 'Best Support,' 'High Performer,' 'Momentum Leader,' and 'Users Most Likely to Recommend,' and was named a Gartner Digital Markets Category Leader and '#1 Emerging Favorite.' It has also received the 2021 CUSTOMER Magazine Voice Technology Excellence Award, the 2021 Unified Communications Product of the Year Award, and two Pandemic Tech Innovation Awards, and was recognized as a Top 10 VoIP Tech Company by Enterprise Networking Magazine.
Industries Served
- Ultatel serves a broad range of industries including healthcare and telehealth, banking and credit unions, insurance, mortgage and lending, investment management, law firms, education, government (state and local), restaurants, automotive, retail, construction, real estate, manufacturing, hotels, nonprofits, and professional services.
- The company offers industry-tailored configurations for healthcare (HIPAA-conscious platform), financial services (encrypted compliance features), and legal practices, among others.
Service Coverage
- Ultatel operates primarily across the United States and Canada, with its network covering all 50 U.S. states and Canada, as well as international calling to more than 50 cities worldwide.
- The company is headquartered in Herndon, Virginia, and its platform is designed to support national and international expansion for multi-location businesses.
Partnerships
- Ultatel holds Microsoft Teams Contact Center Certified status and offers Microsoft-certified Direct Routing via a cloud-based Session Border Controller (SBC), making it one of a small number of contact center vendors certified to integrate with Teams through Direct Routing.
- In July 2025, Ultatel announced a strategic partnership with Sandler Partners, America's leading independent technology distributor, making Ultatel's UCaaS, CCaaS, and AI Voice Agent available through Sandler's network of more than 10,000 technology sales partners including VARs and MSPs.
Company Size & Ownership
- Ultatel was founded in 2016 by Amr Ibrahim and is headquartered at 13873 Park Center Road, Suite 450, Herndon, Virginia.
- Employee counts across sources range from approximately 173 to 287+, reflecting active growth, with revenue estimates ranging from roughly $69.5M to $94M depending on the source and date of measurement.
Compliance & Certifications
- Ultatel publicly claims compliance with HIPAA, PCI-DSS, CPNI (Customer Proprietary Network Information), and NIST frameworks, and its Microsoft Teams Direct Routing solution is GCC High compliant for government customers.
- The platform uses 256-bit AES encryption for voice and video, SRTP and TLS protocols at the packet level, and up to 2048-bit encryption for faxes.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
19 offerings24/7 Live Customer Support
Ultatel includes 24/7/365 live customer support with all plans, offering assistance via chat, email, and phone with a stated 20-second answer time and 94% first contact resolution rate. Support services include onboarding assistance, team training, phone programming for existing hardware, and ongoing account management with regular service reviews. This support is provided as a complimentary service included with all Ultatel subscriptions.
AI-Powered Analytics and Automation
Ultatel offers a suite of AI-powered analytics and automation capabilities embedded across its platform, including call sentiment analysis, automated quality scoring, real-time agent guidance, AI-generated call summaries, and advanced topic identification for trend analysis. These tools are designed to provide actionable insights from customer interactions and support continuous agent coaching and performance improvement. Advanced features such as real-time AI transcripts, sentiment alerts, and AI quality and coaching tools are available on the Ultimate plan tier.
Auto Attendants
Ultatel's Auto Attendant feature acts as a virtual receptionist that automatically answers incoming calls and presents callers with a customizable menu to route them to the correct department or person. It supports single-level and multi-level IVR configurations, multiple languages, and is fully customizable through Ultatel's online portal. The feature is included at no additional cost across all Ultatel VoIP plans.
Call Transcriptions
Ultatel's Call Transcriptions feature uses advanced speech recognition technology to automatically convert voice or video call audio into searchable plain text. Transcriptions are securely stored and can be integrated with CRM systems to enrich customer profiles with detailed conversation records. Use cases include compliance documentation, employee training, dispute resolution, and performance evaluation.
Cloud Contact Center
Ultatel's AI-powered cloud contact center solution enables businesses to manage customer interactions across voice, chat, SMS, fax, and video from a centralized platform with no special hardware required. Key features include intelligent call routing, call queuing, call recording, call whispering, real-time agent guidance, automated quality scoring, and CRM integrations. It is Microsoft Teams Contact Center Certified and supports multilingual and global customer bases.
Cloud Phone System
Ultatel's cloud-hosted VoIP phone system integrates voice calls, video conferencing, SMS, chat, fax, and meetings into a single platform accessible from any device. It includes features such as unlimited US and Canada calling, auto-attendant, call routing, voicemail transcription, and AI-powered call analytics. Plans start at $18 per user per month and scale across Essential, Premium, and Ultimate tiers with increasing AI capabilities.
Contact Center Software
Ultatel's contact center software platform provides AI-driven features including AI-powered call analytics, automated quality scoring, real-time agent guidance, intelligent call routing, and AI-generated call summaries. The software integrates with popular CRMs like Salesforce and HubSpot and supports multichannel communications including voice, chat, SMS, fax, and video. It is designed for businesses with high call volumes seeking to boost agent performance and customer satisfaction.
CRM Integrations
Ultatel provides pre-built integrations with leading CRM platforms including Salesforce, HubSpot, Zoho, Zendesk, Pipedrive, and Microsoft Dynamics, enabling businesses to centralize customer data and call activity within their CRM. These integrations allow agents to access customer records during calls, log interactions automatically, and gain a unified view of customer communications. CRM integrations are available on Premium and Ultimate plans, with Zoho and HubSpot Lite included in the Premium tier.
Direct Inward Dialing (DID) Service
Ultatel's Direct Inward Dialing service assigns unique phone numbers to individual employees or departments, allowing callers to reach specific extensions directly without going through a main receptionist or auto-attendant. The service includes number portability, voicemail capability per DID, virtual presence in multiple regions, and seamless integration with existing PBX and VoIP systems. Businesses can retain and move their DID numbers as needed.
Healthcare Cloud Phone System
Ultatel offers its VoIP cloud phone system tailored for healthcare practices, consolidating voice, text, video, email, fax, and meetings into a single HIPAA-conscious platform. Features highlighted for healthcare include IVR menus, voicemail transcription, voice and text and fax on the same number, and quality assurance analytics to support patient communication and staff coordination. The platform is accessible from mobile, desktop, laptop, or tablet for use in-clinic or on the go.
Intelligent Voice AI Agent
Ultatel's Intelligent Voice AI Agent is an AI-powered virtual assistant that handles phone conversations with human-like voice in English or Spanish, automating tasks such as answering questions, booking appointments, qualifying leads, and routing calls. It offers self-service signup with pre-built industry templates for legal, healthcare, restaurants, construction, insurance, and professional services, and can go live within minutes. Pricing starts at $49 per month for 250 minutes with no contracts required.
Microsoft Teams Contact Center Certified Integration
Ultatel holds Microsoft Teams Contact Center Certified status, meaning its contact center platform has been approved for integration and full functionality within the Microsoft Teams environment. This enables businesses to run contact center operations including real-time collaboration, secure call handling, and customer support workflows directly within Teams. The integration supports remote work, unified communications, and sales team collaboration within the Teams platform.
Microsoft Teams Direct Routing
Ultatel provides Microsoft-certified Direct Routing using a cloud-based Session Border Controller (SBC) that integrates PSTN voice calling directly into the Microsoft Teams environment. The solution supports GCC High compliance, international calling, advanced call analytics, and seamless integration with existing phone infrastructure. It enables users to make and receive calls, send SMS, and access phone system features within the Teams desktop, mobile, or web interface.
Nonprofit Cloud Phone System
Ultatel provides its cloud communication platform configured for nonprofit organizations, emphasizing cost-effective pricing, donor engagement, and volunteer coordination. Features highlighted include mobile apps, team messaging and video collaboration, CRM integrations, and SMS surveys for outreach and feedback. The platform is designed to help nonprofits maintain transparent and timely communication with supporters within budget constraints.
Online Fax Service
Ultatel's Online Fax Service allows businesses to send and receive faxes over the internet without a traditional fax machine, supporting unlimited inbound and outbound faxing. Features include fax-to-email, email-to-fax, scheduled faxing, multiple recipients, secure encrypted transmissions, searchable fax history, and mobile app integration. It supports multiple file formats including PDF, DOC, and JPG.
SMS Survey
Ultatel's SMS Survey feature allows businesses to send surveys to contacts via SMS and collect responses through mobile devices. It includes CRM and database integration to sync survey responses with existing customer profiles, response rate tracking, scheduled sending, and a user-friendly dashboard for survey creation and analysis. This feature is listed as a standalone offering within the Ultatel platform.
Toll-Free Numbers
Ultatel offers toll-free number provisioning, allowing businesses to obtain 1-800 and other toll-free numbers for inbound calling at no charge to the caller. The service includes per-minute and overage billing for toll-free call airtime and can be combined with Ultatel's cloud phone or contact center platforms. Businesses can also obtain local, toll-free, and vanity numbers through Ultatel.
Ultatel Hub
Ultatel Hub is a mobile and desktop application that provides access to the Ultatel business phone system from smartphones, tablets, and computers. It supports making and receiving calls, sending messages, managing voicemail, and collaborating with colleagues, even without cell service when internet access is available. The Hub also includes a Call Flip feature that allows users to seamlessly transfer ongoing calls between devices without interruption.
VoIP Phones (Hardware through Ultatel)
Ultatel offers VoIP desk phones and headsets that can be purchased or provisioned through the platform, including desktop conference phones with built-in microphones and speakers designed for multi-person calls. Existing phones can also be programmed by Ultatel to work with their service during onboarding at no additional cost. Hardware is sold as an add-on to Ultatel's cloud communication plans.
Considering Ultatel?
Our team will work with you to determine if Ultatel is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.