UniVoIP
Procurement partnerAbout
UniVoIP is a cloud communications company that provides voice calling solutions for Microsoft Teams, UCaaS, and omnichannel contact center services. They operate as a certified Microsoft Operator Connect provider, enabling businesses to make and receive calls directly within the Microsoft Teams client. Their offerings are targeted at businesses looking to replace legacy phone systems with cloud-native communication platforms.
Details
VenSearch Intelligence
Ideal Customer
- UniVoIP's sweet spot is mid-market to enterprise organizations, particularly those with 100 to 5,000 users across multiple locations who are already using Microsoft Teams for internal collaboration and need to add external PSTN voice natively.
- The company specifically positions itself for complex, multi-location deployments and has served customers ranging from credit unions and nonprofits to Fortune 500 financial and legal firms and global industrial enterprises.
Key Differentiators
- UniVoIP's primary differentiator is its AI-powered automated onboarding workflow, which it claims as an industry first and which provisions any Microsoft 365 tenant for full Teams voice in 15 minutes or less — dramatically reducing implementation time and cost versus traditional carriers.
- The company backs its service with a 99.999% uptime SLA, a publicly cited 99%+ customer retention rate (with a claimed churn rate of just 0.25%), complimentary number porting and project management, and 24/7 U.S.-based live support included in all plans.
Industries Served
- UniVoIP serves a broad range of verticals including healthcare, education, legal, finance and banking, nonprofit, real estate, retail, construction, social services, and media.
- The company has specifically highlighted wins with Fortune 500 financial and legal firms, a global industrial tech giant, a multinational media services organization, and nonprofit organizations, and has developed a purpose-built UCaaS edition for nonprofits that won a TMC UC Product of the Year Award.
Service Coverage
- UniVoIP operates as a nationwide U.S. provider, serving businesses across all 50 states with cloud voice, UCaaS, and contact center solutions.
- The company has also demonstrated the ability to support multinational deployments, having voice-enabled Microsoft Teams for a multinational media services company with locations in Europe, Asia, and the United States, and winning Fortune 500 contracts that extend coverage into the U.S. and Europe.
Partnerships
- UniVoIP's most significant partnership is with Microsoft, holding Solutions Partner for Modern Work designation since 2023 and the Calling for Microsoft Teams Advanced Specialization, as well as being a certified Microsoft Operator Connect provider.
- The Contact Center product is co-built with Heedify, a Microsoft-certified contact center ISV operating on the Unify framework, and natively integrates with HubSpot, Salesforce, and ServiceNow.
Company Size & Ownership
- UniVoIP was founded on November 18, 2005, in El Segundo, California, and has been in business for approximately 20 years.
- The company employs between 51 and 200 people, with multiple sources placing headcount in the 100–200 range.
Compliance & Certifications
- UniVoIP holds CLEC (Competitive Local Exchange Carrier) recognition, is a certified Microsoft Operator Connect provider, and achieved Microsoft Solutions Partner status for Modern Work in 2023, meeting Microsoft's stringent technical and performance criteria.
- The company also subsequently earned Microsoft's Calling for Microsoft Teams Advanced Specialization, a more selective designation requiring demonstrated repeatable success in real-world enterprise implementations.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
3 offeringsCloud Voice for Microsoft Teams
A cloud-native voice calling solution delivered via Operator Connect or Direct Routing that enables businesses to make and receive calls directly within the Microsoft Teams client. It features AI-powered automated onboarding that activates service for any size Microsoft 365 tenant in 15 minutes or less, with no additional hardware required. Includes unlimited U.S. and Canada calling, free number porting, call analytics, real-time dashboards, and 24/7 U.S.-based support.
Contact Center for Microsoft Teams
An omnichannel cloud contact center solution built on Microsoft's Unify architecture and powered by Heedify, enabling agents to handle voice, chat, and web interactions natively within Microsoft Teams without workarounds or overlays. It includes features such as skills-based routing, IVR, call recording, advanced analytics, real-time AI insights including sentiment analysis and call summaries, CRM integrations with HubSpot and Salesforce, and AI-driven call forecasting. The solution is backed by 24/7 U.S.-based support and scales from basic call queues to full AI-powered operations.
UCaaS - OfficeConnect™
An enterprise-grade Unified Communications as a Service platform that replaces legacy on-premise phone systems with cloud-based voice, conferencing, messaging, fax, and collaboration tools accessible on any device. Features include audio and video calling, auto-attendant, instant messaging, call recording, softphone calling, voicemail-to-email transcription, and fax-via-email. It is priced on a pay-for-what-you-use model with no hardware costs and includes 24/7 U.S.-based support.
Considering UniVoIP?
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