Valicom
About
Valicom is a telecom expense management (TEM) company that helps enterprises track, control, and optimize their telecom and technology expenses across wireline, wireless, data, and cloud. The company combines its proprietary Clearview TEM software with hands-on analyst support to process invoices, manage inventory, audit bills, and identify cost savings. Valicom operates on a vendor-neutral model with over 35 years of experience serving enterprises across industries including healthcare, hospita...
Details
VenSearch Intelligence
Ideal Customer
- Valicom's sweet spot is mid-market to enterprise organizations with annual telecom spend of $500K or more, with typical clients ranging from $750K to $300M+ in annual telecom expense.
- Their solutions are best suited for companies with complex, multi-location telecom environments across wireline, wireless, and data — particularly those where AP and telecom management teams are strained and seeking 30–60% reduction in administrative workload.
Key Differentiators
- Valicom's primary differentiator is its 'human-augmented' TEM model — combining Clearview SaaS software with a dedicated analyst team to catch billing errors and optimization opportunities that fully automated platforms miss.
- With 35+ years of single-focus TEM experience, they claim one of the longest tenures in the industry, an 8+ year average client retention rate, and verified user ratings of 4.8–4.9 out of 5 across Software Advice, GetApp, and TrustRadius.
Industries Served
- Valicom serves a broad range of industries including manufacturing, retail, hospitality, healthcare, public utilities, energy, consumer goods, transportation, and government.
- Reference clients visible on their website include Brooklyn Hospital Center, Froedtert ThedaCare, Wisconsin Physicians Service (healthcare), Kwik-Trip and Piggly Wiggly (retail/grocery), Westlake Corporation (chemical manufacturing), Rust-Oleum (consumer goods), and Direct Supply (healthcare supply).
Service Coverage
- Valicom operates as a nationwide U.S.-based telecom expense management provider headquartered in Madison, Wisconsin, and serves enterprise and mid-market clients across the United States.
- Their BBB profile lists their area served as "Nationwide," and their Clearview platform supports global telecom environments for multinational organizations that consolidate under a U.S.-based headquarters.
Partnerships
- Valicom maintains a robust channel partner program launched in 2007 that encompasses Technology Service Distributors (TSDs), independent agents, Managed Service Providers (MSPs), IT consultants, and telecom advisors.
- The program includes deal registration, dedicated partner managers, joint marketing support, and commission tracking.
Company Size & Ownership
- Valicom was founded in 1991 by Nancy Peckham in Madison, Wisconsin, originally under the name Intelligent Networks, Inc., and rebranded to Valicom in 2009.
- The company employs approximately 41–42 people as of 2026, placing it firmly in the 11–50 employee range.
Compliance & Certifications
- Valicom's Clearview platform is SOC 2 Type II audited and PCI compliant, meeting rigorous data security and financial processing standards.
- In June 2026, Valicom earned the AOTMP Efficiency First Solution Certification (valid through June 2027), an independent third-party validation recognizing the platform's proven performance, innovation, solution maturity, and alignment with the Efficiency First Framework.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
5 offeringsAudit as a Service (Risk-Free Telecom Services Audit)
Valicom offers a telecom expense audit service that examines invoices against contract terms, benchmarks, and usage patterns to surface billing discrepancies and identify cost recovery opportunities. The audit combines human-augmented analyst expertise with technology to detect contract compliance violations, duplicate charges, service level discrepancies, unauthorized services, and unusual charges based on historical trends. The service also evaluates the current telecom environment to reduce inefficiencies, support modernization, and align spend with the organization's long-term roadmap.
Clearview Telecom Expense Management Software
Clearview is Valicom's proprietary enterprise-grade SaaS TEM platform that tracks telecom charges at a granular level by charge type including monthly recurring charges, usage, taxes, and one-time charges. It features invoice ingestion, variance tracking, missing or past-due invoice alerts, customizable approval workflows, GL code integration, and comprehensive reporting. The platform is scalable and supports clients ranging from growing businesses to Fortune 500 enterprises processing up to thousands of invoices per month.
Fully Managed TEM (BPO)
Valicom's fully managed telecom expense management service is an outsourced, end-to-end BPO offering where a dedicated analyst team handles the complete telecom lifecycle on behalf of the client, including invoice processing and auditing, inventory management, contract compliance monitoring, discrepancy identification and resolution, cost allocation, vendor management and negotiation, and technology lifecycle management. Clients are assigned dedicated account managers who meet biweekly and the model is designed to reduce internal AP and telecom workload by 30-60%. The service includes white-glove onboarding, ongoing active management, and regular strategic reviews.
Invoice Management & Bill Payment
This service covers the full telecom invoice lifecycle from receipt and capture across all carriers and locations, through human-verified auditing, cost allocation and GL coding, customized approval workflow routing, and payment execution to vendors. Valicom can process payments on the client's behalf, with clients making a single deposit to Valicom who then disburses individual payments per invoice to each vendor. The service also includes billing dispute management, contract compliance verification, duplicate charge identification, tax and regulatory fee validation, and historical pattern analysis.
Order & MACD Management
Valicom's MACD telecom management service handles all Moves, Adds, Changes, and Disconnects for an organization's telecom services, devices, and inventory through a dedicated expert team. The service covers order request validation, carrier submission and tracking, implementation coordination, testing and verification, and automatic inventory and documentation updates. Orders are routed through the client for approval and signature, with Valicom gathering quotes, validating contracts, and making recommendations before any final decision is made.
Considering Valicom?
Our team will work with you to determine if Valicom is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.