Velocity MSC
About
Founded in 2005, Velocity is a technology managed solutions provider serving multi-location enterprises across multiple industries. The company offers voice, data, Wi-Fi, Free-to-Guest TV, POTS IN A BOX, Global Expense Management, digital signage, and DOOH media solutions, backed by 21 fully redundant fiber data centers and a nationwide network of 5,500 certified field technicians. As a CLEC licensed to operate in all 50 states, Velocity provides 24/7/365 U.S.-based technical support along with ...
Details
VenSearch Intelligence
Ideal Customer
- Velocity's sweet spot is mid-market to enterprise multi-location businesses, particularly chains with hundreds of locations across the U.S. A typical Velocity customer is a large hotel chain, retail chain, or restaurant group with numerous geographically dispersed branch locations.
- The company specifically positions itself for organizations that find it difficult or cost-prohibitive to maintain internal IT resources for managing large, complex, distributed networks — effectively functioning as their outsourced, single-source managed technology partner.
Key Differentiators
- Velocity's core differentiator is its single-source, end-to-end managed services model — combining telecom, network, hospitality IT, digital signage, DOOH media, and expense management under one vendor with a 100% U.S.-based 24/7/365 call center and 5,500+ certified field technicians nationwide.
- The proprietary V-SELECT client portal provides a 'single pane of glass' for monitoring and managing all devices, billing, and environments.
Industries Served
- Velocity primarily serves the hospitality (hotels and hotel management groups), retail, healthcare, entertainment/motion picture, government, restaurant, manufacturing, and campus communities sectors.
- Their history page explicitly lists hospitality, healthcare, and entertainment as core verticals, and their POTS IN A BOX solution targets hospitality, retail, government, and education customers.
Service Coverage
- Velocity MSC operates nationally across all 50 U.S. states, holding CLEC (Competitive Local Exchange Carrier) status in every state.
- The company's infrastructure includes 21 fully redundant fiber data centers and a nationwide network of over 5,500 certified field technicians.
Partnerships
- Velocity holds several key authorized reseller and premier partner relationships.
- It is a global authorized reseller of Starlink (SpaceX) satellite internet, announced in 2024.
Company Size & Ownership
- Velocity was founded in 2005 by telecom industry veteran Greg Kiley and is estimated to have between 500–600 employees, with ZoomInfo estimating annual revenue at approximately $65 million.
- The company has grown substantially from a single-building telecom reseller to an eleven-building corporate campus in Holland, Ohio, with an additional Enterprise Solutions Center completed in 2021.
Compliance & Certifications
- Velocity achieved SOC 2 Type II Attestation certification in October 2024, validating its controls for safeguarding sensitive information.
- Prior to that, in July 2023, its V-SELECT Health Portal earned HITRUST Risk-based, 2-year (r2) Certification, placing Velocity in an elite global group of certified organizations and enabling HIPAA-compliant data protection for healthcare clients.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
28 offeringsAdvertising Network
Velocity Media Solutions aggregates high-impact, venue-based digital media networks into a scaled, easy-to-buy advertising solution for brands and agencies. The network covers retail centers, grocery stores, bars and restaurants, cinemas, transit hubs, and hotel lobbies, enabling local, regional, or national consumer reach. Velocity also offers deployment, installation, financing, managed services, and media sales support for media owners looking to monetize their digital signage assets.
Back Office V-Support
Back Office V-Support provides full lifecycle management and monitoring of computer systems for client organizations. The service handles background IT operations so that businesses can focus on their core activities. It is part of Velocity's broader managed solutions suite for multi-location enterprises.
Bar & Restaurant Advertising
Velocity provides digital advertising placements in bar and restaurant venues, reaching consumers during dining and after-work leisure time. This is part of Velocity's play-category, venue-based media network. It is available through Velocity's national media buying platform for local, regional, or national campaigns.
C-Store Advertising
Velocity provides digital advertising placements in convenience store environments, reaching consumers at the point of purchase. This is part of Velocity's shop-focused media network within its broader national, venue-based advertising platform. Campaigns can be targeted locally, regionally, or nationally.
Call Center Solutions
Velocity operates a U.S.-based call center available 24/7/365 to provide technical support and customer care for clients and their end users. The call center supports network troubleshooting, guest Wi-Fi assistance, and other IT support needs for multi-location businesses. It is a 100% U.S.-based team and is frequently paired with Velocity's managed network, hospitality, and data solutions.
Digital Signage
Velocity provides full-service digital signage solutions including hardware, software with built-in media players, installation, planning, execution, and ongoing tech support. Ultra-slim panels are available, and the service includes content strategy and creation for environments such as hotel lobbies, retail centers, grocery stores, restaurants, bars, and transit hubs. It is part of Velocity's broader media solutions and DOOH monetization capabilities.
Free-To-Guest TV
Velocity's Free-to-Guest TV solution provides satellite-based in-room entertainment for hotels, powered by DISH and proactively managed and monitored by Velocity with 99% content availability SLA. It includes full HD satellite TV with standard and premium channels, a customizable property welcome channel, hardware installation, and 24/7/365 monitoring and support. Qualified opportunities can receive zero upfront CAPEX investment, and a compact energy-efficient headend platform enables low-downtime installation.
Global Expense Management (GEM)
GEM is Velocity's telecom expense management platform that consolidates a client's telecom expenses into one easy-to-read dashboard, offloading the daily management of telecom expenses. It provides data features and reporting, voice features and reporting, billing and invoicing, and inventory management. The platform is designed to save time and money for multi-location businesses managing multiple telecom carriers.
Grocery Advertising
Velocity offers digital place-based advertising solutions targeting consumers in grocery store environments near the point of purchase. This is part of Velocity's broader venue-based media network that connects advertisers with consumers as they shop. It is available as part of Velocity's national media buying platform for local, regional, or national campaigns.
Hospitality Advertising
Velocity's hospitality advertising solution connects brands with hotel guests through digital media placements in hotel lobbies and common areas. It is part of Velocity's stay-category venue-based media network, targeting guests looking for dining and entertainment opportunities. Campaigns can be targeted locally, regionally, or nationally.
Hospitality Solutions
Velocity provides end-to-end management of hotel Wi-Fi and TV solutions for the hospitality industry, covering installation, user interface buildout, constant network monitoring, and 24/7/365 U.S.-based support. Offerings include Managed Guest Wi-Fi, Free-To-Guest TV, Managed Network and Data Solutions, and access to the V-SELECT Client Portal for monitoring devices and environments. The service is designed to enhance guest satisfaction and allow hotel staff to focus on core hospitality activities.
Lifestyle Center Advertising
Velocity offers digital advertising placements in lifestyle center retail environments, targeting consumers near the point of purchase. This is part of Velocity's shop-focused, venue-based media network available to brands and agencies. Campaigns can run locally, regionally, or nationally.
Managed Network & Data Solutions
Velocity's managed solutions team monitors and maintains clients' IT infrastructure including fully managed fiber, broadband, and Wireless 4G/LTE solutions. It includes 24/7 monitoring and support, dedicated account managers, project managers, engineers, and service technicians. The service ensures networks are secure, efficient, and up to date for a fraction of the cost of an in-house IT department.
Managed Solutions for Hotels
A comprehensive, single-source managed solution package for hotel management groups covering Guest Wi-Fi, Voice and Data, Free-to-Guest TV, POTS IN A BOX, on-site technicians, Global Expense Management, Digital Signage, and Mobile Advertising solutions including content creation. Velocity handles installation, management, and monitoring of key services so hotel staff can focus on daily operations. Qualified opportunities can be eligible for zero upfront CAPEX investment and Service Level Agreements.
Media Solutions
Velocity is an end-to-end digital signage provider offering hardware, software, installation, tech support, and media sales for clients looking to expand or monetize their digital out-of-home (DOOH) networks. Media sales capabilities include programmatic and automated buying, traditional out-of-home media sales, broadcast and digital buyer targeting, and mobile media amplification. Velocity works through a discovery, strategy, and implementation planning process to customize solutions for each client's goals.
Movie Theater Lobby Advertising
Velocity provides digital advertising placements in movie theater lobby environments, reaching consumers during leisure time on evenings and weekends. This is part of Velocity's play-category venue-based media network. It is available as part of the national media buying platform for brands and agencies.
On-Site Technician Solutions
Velocity provides access to a nationwide network of more than 5,500 certified field technicians available for on-site IT support, installation, and troubleshooting. The service is designed for multi-location businesses that need skilled technical resources without maintaining an in-house team. Technicians can be dispatched across the country to support various IT and network needs.
POTS IN A BOX®
POTS IN A BOX is Velocity's POTS line replacement solution that combines DataRemote's hardware endpoints with Velocity's SIPBand network to deliver managed VoIP-based analog phone lines without legacy copper infrastructure. It supports elevator emergency lines, security alarms, fire panels, FAX machines, and other analog applications with features including Caller ID, E-911 support, integrated battery backup, and cellular 4G/LTE backup. Velocity is a Premier partner and reseller of DataRemote and offers professional installation, proactive monitoring, and management through the V-SELECT portal.
Project Management & Implementation
Velocity offers project management and implementation services that provide seamless deployment of IT solutions with a customized deployment plan. The service includes planning, coordination, and execution to ensure smooth rollouts for multi-location businesses. It is frequently paired with other Velocity managed solutions to deliver end-to-end project execution.
Repair Depot Solutions
Velocity's Repair Depot Solutions provide repair and maintenance services to keep clients' IT equipment working in optimal condition. The service is part of Velocity's supply chain and logistics offerings, which also include inventory and warehousing. It is designed to extend the life of IT assets and reduce downtime for multi-location businesses.
SaaS
Velocity offers SaaS-based technology solutions as part of its broader technology portfolio. It is listed as a distinct category within Velocity's technology offerings on the website navigation. Specific SaaS product details are not further described on the reviewed pages beyond its inclusion in Velocity's technology suite.
SIPBand™ & VoIP Platform
SIPBand is Velocity's proprietary VoIP network platform that underpins its voice and POTS line replacement services. It is built upon diverse, eight carrier points of presence and supports the POTS IN A BOX solution by providing VoIP-based analog phone line delivery. The platform is also referenced as an upgrade path for businesses modernizing their telecommunications infrastructure.
Starlink Satellite Internet
Velocity is an authorized reseller of Starlink satellite internet, offering high-speed, low-latency broadband connectivity suitable for primary internet, 4G/LTE/5G replacement, backup connectivity, temporary setups, and emergency service deployments. Business customers receive priority network access and a dynamic public IP address, supported by Velocity's NOC, 24/7/365 call center, and nationwide network of 5,500 field technicians. Velocity acts as a single provider managing all telecom service and support needs for clients using Starlink.
Transit Advertising
Velocity's transit advertising solution places digital media in key transit hubs to reach consumers as they commute between home, office, events, and other locations. It is part of Velocity's national venue-based media network for commuter-focused brand promotion. Campaigns can be targeted locally, regionally, or nationally.
V-CLOUD™
V-CLOUD is a proprietary technology platform offered by Velocity as part of its technology suite. It is listed as a related solution frequently paired with voice solutions and other managed services. Specific feature details are not described in depth on the reviewed pages beyond its inclusion in Velocity's technology portfolio.
V-SELECT® Client Portal
V-SELECT is Velocity's proprietary client portal that enables customers to monitor and manage multiple ongoing projects, IT devices, and network environments from a single interface. It provides inventory management, data and voice features and reporting, billing and invoicing, and 24/7/365 network monitoring and management capabilities. The portal is used across Velocity's hospitality, POTS IN A BOX, and managed network solutions to give clients full visibility into their infrastructure.
VBAND® Router
The VBAND Router is a proprietary networking hardware product developed by Velocity. It is listed as part of Velocity's technology portfolio and is frequently paired with hospitality solutions. Specific technical details about the router's specifications are not described on the reviewed pages beyond its inclusion in Velocity's technology suite.
Voice Solutions
Velocity provides both traditional TDM and VoIP voice services to businesses, including POTS, PRI, long distance T1s, switched and dedicated toll-free, and international calling. The proprietary VoIP network is built on diverse eight carrier points of presence with 24/7/365 support, redundant call paths, hosted PBX, and flexible termination options. Clients can integrate with existing PBX systems or choose from a wide range of handsets.
Considering Velocity MSC?
Our team will work with you to determine if Velocity MSC is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.