VocalIP
Procurement partnerAbout
Vocal IP Networx is a nationwide provider of managed data, voice, unified communications (UCaaS), and managed video surveillance services for business customers. Founded in 2006 by telecom engineers, the company offers a full range of services including SD-WAN, MPLS, cloud firewall, hosted PBX, omni-channel contact center, and application integration. Vocal IP operates its own network and provides 24/7/365 support through its Network Operations Center.
Details
VenSearch Intelligence
Ideal Customer
- Vocal IP targets businesses of all sizes but is particularly well-suited for multi-location SMB and mid-market companies seeking a single managed provider for voice, network, security, and application integration.
- The company's contact center software is described as benefiting 'Call Centers of any size,' and its custom integration projects are noted as 'surprisingly affordable even for smaller companies.' Vertically specialized customers in healthcare, financial services, retail chains, and manufacturing/distribution appear to be ideal fits given Vocal IP's compliance-ready, industry-specific solution packaging.
Key Differentiators
- Vocal IP's primary differentiator is its dual identity as both a network operator (wholly owned next-generation network) and a proprietary software development company — a combination it claims is unique among BroadSoft-based providers.
- Its custom UCaaS portal adds over 60 services on top of the BroadSoft infrastructure, and its in-house development team enables rapid, affordable custom CRM/ERP/API integrations that larger carriers typically cannot offer.
Industries Served
- Vocal IP serves multiple regulated and commercial verticals including healthcare (HIPAA-compliant UCaaS, call recording, transcription, EHR integration, and telehealth), financial services (FINRA/GLBA-compliant call recording and IPC Turret integration), manufacturing and distribution (SD-WAN for IoT and smart factory connectivity), nonprofit organizations (discounted/strategically priced solutions), retail (multi-location bundles with PCI-compliant network, WiFi, and video surveillance), and public safety/emergency management (Next Gen 911, Crisis Hotline).
- The company states it serves all verticals due to its focus on regulatory compliance.
Service Coverage
- Vocal IP is a nationwide U.S. provider headquartered in New York City (29 W. 36th St., 10th Floor, New York, NY 10018).
- Its core network spans three geo-redundant data centers in New Jersey, Texas, and California, with over 40 network-to-network interfaces (NNIs) connecting to national and regional carriers.
Partnerships
- Vocal IP's UCaaS platform is built on top of the Cisco/BroadSoft infrastructure, with proprietary software layered over it.
- Documented technology integrations include Microsoft Teams (direct telephony integration), Salesforce, Zoho CRM, Microsoft Dynamics, Zendesk, SugarCRM, Agile CRM, Netsuite ERP, Zapier, and IPC Turrets (Conexus Voice) for financial services.
Company Size & Ownership
- Vocal IP (legal name: Vocal IP Networx, Ltd.) was founded in 2006 by telecom engineers and has grown organically without disclosed acquisitions or external funding.
- Employee counts vary across databases: LinkedIn lists 51–200 employees, ZoomInfo and Datanyze report 11–50 (approximately 46), and Dun & Bradstreet lists 1–24, suggesting a lean organization likely in the 25–75 employee range.
Compliance & Certifications
- Vocal IP explicitly supports HIPAA-compliant call recording and transcription for healthcare customers, FINRA- and GLBA-compliant recording and call detail records for financial services customers, PCI compliance via call recording pause during credit card entry, and FCC regulatory compliance for Next Gen 911 (Ray BAUM's Act and Kari's Law).
- The company does not publicly advertise holding SOC 2, ISO 27001, or FedRAMP certifications on its website or in discoverable press releases.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
29 offeringsAccess / Connectivity
Vocal IP provides versatile Internet access solutions that are scalable, giving businesses control over their data. Options include managed fiber, cable Internet, DSL/EoC, fixed wireless, and 4G connections. Protected Dedicated Internet with multiple backup and resiliency options is also available.
Application Integration
Vocal IP offers custom application integration services connecting business software such as CRMs, ERPs, and collaboration platforms via APIs, typically implementable in days. Services include standard integrations with Salesforce, Zoho CRM, Microsoft Teams, and Netsuite, as well as fully custom integrations developed by Vocal IP's in-house development team. Integrations enable data entered in one system to automatically update other applications, eliminating manual entry and improving employee productivity.
Call Recording
Vocal IP's Call Recording solution is fully integrated with the Vocal One Hosted PBX/UCaaS platform and provides always-on or on-demand recording options with no on-site server or storage requirements. Recordings are stored in a regulatory-compliant, fully redundant data center and can be retrieved, played back, forwarded, or downloaded, with no limits on the number of stored messages. The solution supports PCI compliance by pausing recording during credit card data entry and can transfer recordings to Natural Language Processing and Sentiment Analysis tools via APIs.
Cloud Firewall
Vocal IP's Cloud Firewall provides centralized, web-based firewall security that protects businesses from hacking attacks, malicious software, and suspicious websites using continuous threat intelligence. It features a single interface with campus topology view, intrusion detection, unauthorized access prevention, and compliance logging. The pricing is based on throughput rather than per-device, consolidating costly per-device UTM subscriptions into one predictably priced firewall.
Cloud Video Management System (VMS)
Vocal IP's Cloud Video Management System supports over 10,000 IP camera models plus analog cameras, with flexible cloud video storage plans and access via web, iOS/Android client, or desktop client for MacOS/Windows. Features include flexible motion-driven or continuous recording, granular FPS and resolution controls, situational awareness via heat maps, and integration with video analytics. Video evidence is court admissible.
Crisis Hotline
Vocal IP's Crisis Hotline enables Public Safety and Emergency Management stakeholders to be instantly united in a conference call within seconds of a crisis event occurring. The system creates an instant crisis hotline by placing outbound calls to all stakeholders and merging them into one conference bridge, with stakeholders also receiving an SMS or email with a link to join the audio conference. Customizable IVR menus allow routing of callers to the right stakeholders based on emergency type.
CRM Integration
Vocal IP integrates business phone systems with major CRM applications including Salesforce and Zoho CRM so that calls and voicemails are automatically populated in customer records and incoming calls instantly display the customer's information on screen. If Vocal One Transcription is used, transcription text can also be stored in the CRM record for analytics. Vocal IP offers both standard CRM integration options that can be implemented quickly and custom CRM integrations tailored to specific company needs.
Enterprise Cybersecurity
Vocal IP offers a wide range of cybersecurity services for businesses of all sizes, including managed firewall, Unified Threat Protection, anti-malware, anti-ransomware, and antivirus protection backed by a 24/7/365 Network Operations Center. Vocal IP designs, implements, and manages a comprehensive cybersecurity program coordinated with the customer's IT policies and lifecycle. Services address a comprehensive framework for managing all aspects of an enterprise cybersecurity program.
ERP Integration
Vocal IP has developed standard integration modules for popular ERP software applications such as Netsuite, populating customer records with call and messaging history, call logs, call recordings, and transcriptions. The integration facilitates instant access to customer history and contact information for contact center agents. Standard ERP integrations are readily available and quick to implement, with further customization available based on customer requirements.
Financial Services Solutions
Vocal IP provides customized network technology solutions for financial services companies including FINRA and GLBA-compliant call recording, transcription, and extended call detail records, as well as Contact Center, SIP Trunking for legacy PRI-based PBX systems, and integration with IPC Turrets. Network services include Protected Dedicated Internet with intelligent prioritization of real-time interactions, SD-WAN with Unified Threat Protection, and centralized Cloud Firewall for multiple locations. Integration services include logging calls and customer interactions in Salesforce or other CRM applications.
Geofencing
Vocal IP's geofencing solution alerts stakeholders when a 911 call is dialed from a mobile device located within defined property boundaries. When 911 is dialed from within the geofenced area, stakeholders receive an instant alert with the location of the caller and an overhead view of the geofenced property, without containing caller personal information. The solution helps organizations mitigate situations and prepare before the arrival of emergency services.
Healthcare Solutions
Vocal IP offers comprehensive integrated service packages specifically designed for healthcare providers, with regulatory compliance and cybersecurity as the backbone of every solution design. Services include HIPAA-compliant call recording and transcription, end-to-end encrypted calls, Contact Center for patient journey improvement, Protected Dedicated Internet, SD-WAN with network firewall and unified threat protection, and on-demand integration with leading EHR systems. Solutions are designed to proactively combat data breaches with geo-redundant threat protection for the safety of the healthcare provider's IT infrastructure and patient data.
Layer 2 / Private Line Circuits
Vocal IP's Layer 2 circuit offering provides a dedicated Private Line connection from the customer's location to one of Vocal IP's network Points of Presence (POPs). The connection can be fully customized and configured to the customer's topology with technologies such as SD-WAN or MPLS. Layer 2 circuits are delivered over Dedicated Fiber or Fixed Wireless connections and come with Vocal IP's maximum performance guarantee via SLA.
Managed Video Surveillance
Vocal IP's Managed Video Surveillance combines an industry-leading Video Management System with secure cloud storage, supporting over 1,000 IP camera models as well as analog cameras. Features include flexible motion-driven or constant stream recording, smart search based on motion in defined areas, heat maps, and multi-monitor support. The solution is accessible via web, iOS/Android mobile client, or desktop client for MacOS/Windows.
Manufacturing and Distribution Solutions
Vocal IP's SD-WAN securely connects manufacturing and distribution companies' supply chains and manages IoT traffic from a wide range of devices across global footprints of smart factories, production, and distribution facilities. Vocal IP's Network Firewall and Compliance Ready suite of cybersecurity services helps these companies improve security controls and reach compliance. Solutions support automation, mobile devices, IoT, and AI technologies that require real-time data feeding into advanced operating systems.
MPLS
Vocal IP's Multiprotocol Label Switching (MPLS) is a secure, intelligent, and scalable network solution delivering guaranteed Quality of Service (QoS) with five-nines (99.999%) uptime across a geographically redundant infrastructure. It supports VPNs, traffic shaping and engineering, and can be deployed to thousands of sites, covering 49 states. Security integrations include centralized FWaaS with intrusion prevention, antivirus, and DDoS protection.
MS Teams Integration
Vocal IP integrates its Vocal One platform seamlessly with Microsoft Teams to create a combined telephony and collaboration solution, delivering full VoIP features alongside Microsoft Teams' collaboration capabilities. The standard Microsoft Teams integration is quick to implement and can be further customized based on specific customer requirements. This integration is also offered for healthcare telehealth solutions.
Next Gen 911
Vocal IP's Next Gen 911 prepares organizations to handle emergencies by automatically detecting IP phone and softphone locations and dynamically sending detailed location data to local Public Safety Answering Points (PSAPs). It delivers instant notifications via text, email, or phone when 911 is dialed and integrates with alarms, sensors, public address systems, intercoms, and access control systems to allow emergency responders to initiate remote lockdowns. The solution is compliant with FCC regulations including Ray BAUM's Act and Kari's Law.
Nonprofit Solutions
Vocal IP provides customized and strategically selected technology and network solutions for non-profit organizations at aggressive prices, designed to improve operations with state-of-the-art features while accommodating tight budgets. Solutions are intended to empower staff and stakeholders to deliver on the non-profit organization's mission through effective and efficient use of technology.
Omni-Channel Contact Center
Vocal IP's Omni-Channel Contact Center enables agents to handle voice calls, web chat, SMS/MMS, email, and web callback requests from a single unified interface, supporting both office-based and remote workforces. It includes features such as CRM screen popping, automatic call logging, contextual intelligence across all channels, live wallboard monitoring, and integration with CRMs including Salesforce, Microsoft Dynamics, Zendesk, Zoho CRM, SugarCRM, and Agile. Supervisors can silently monitor or barge into calls, set custom alerting thresholds, and access granular built-in reporting.
On Demand Integrations
Vocal IP's in-house development team handles custom integration projects for any business application, including CRMs, ERPs, and collaboration platforms such as Microsoft Teams. Project managers review software requirements, create project assessments, and provide detailed progress reports, quality assurance testing, and documentation throughout the implementation phase. Custom integration projects are described as surprisingly affordable even for smaller companies.
Remote Access-as-a-Service (RAaaS)
Vocal IP's Remote Access-as-a-Service includes a complete assessment of a company's remote access requirements and delivery and management of the necessary software and access tools to provide a seamless user experience. Technologies covered include Virtual Private Networks (IP VPN), Remote Desktop Protocol over SSL VPN, Terminal Server, and Multi-Factor Authentication (MFA). Vocal IP configures and manages the right access method for remote users and helps companies enable a fully remote workforce.
Retail Solutions
Vocal IP designed a retail technology package for multi-location retail stores, restaurant chains, and other establishments, bundling secure network services, voice, WiFi, video surveillance, and a private network for point-of-sale terminals. The package is designed for Zero IT Footprint at the site, with only end-point equipment required. Technologies in the bundle help track foot traffic, identify repeat visitors, and deliver PCI compliance for store infrastructure services.
SD-WAN
Vocal IP SD-WAN connects all parts of a business into a single network with enhanced speed, security, and efficiency, using zero-touch provisioning and a centralized control plane. It supports dynamic application traffic routing, bandwidth aggregation across multiple Internet connections, and automated failover between Internet connections and VPN tunnels. Access options include managed fiber, cable Internet, DSL/EoC, fixed wireless, and 4G, with integrated firewall security options including FWaaS and on-box UTM protection.
Video Surveillance Add-On Functionalities
Vocal IP offers fully integrated add-on products for its video surveillance platform, including access control system integration, automatic license plate recognition, point-of-sale terminal monitoring combining transaction data with cameras, and screen recording of Windows computers or POS terminals. Additional add-ons include customizable video wall solutions for displaying critical video data on multiple screens, input units such as keypads and joysticks, multi-location remote site connectivity for budget-friendly surveillance, and an incident documentation module combining incidents with video and audio evidence sequences.
Video Surveillance as a Service (VSaaS)
Vocal IP provides a comprehensive video surveillance solution from design through deployment, support, and maintenance, including human remote support during installation and video workflow creation based on location requirements. The service includes 24/7/365 monitoring of camera status, automated notifications on camera outage or loss of video, and Tier-2 support for network troubleshooting or video investigations. Integration with access control and other systems is included, along with security personnel training.
Vocal IP Contact Center
Vocal IP's cloud-based omnichannel Contact Center software allows customer engagement teams to handle incoming contacts across voice calls, web chat, web call back requests, texting, email, and social media from a single interface. It features intelligent routing and ACD, sophisticated overflow and escalation policies, and integration with leading CRMs including Salesforce, Microsoft Dynamics, Zendesk, Zoho CRM, SugarCRM, and Agile. Supervisors can manage on-site and remote agent teams with live monitoring, silent monitoring, call barging, and granular reporting tools.
Vocal One
Vocal One is Vocal IP's next-generation cloud-based unified communications platform that unifies HD voice calling, chat, web and video conferencing, SMS texting, and instant messaging across desk phones, laptops, tablets, and mobile devices. It integrates with business applications including MS Outlook, MS Teams, Salesforce, Netsuite, and Zoho, and includes cloud calling, messaging, and virtual meeting room capabilities. An easy-to-use web portal allows users and administrators to manage accounts, features, settings, and system licenses from anywhere.
Voicemail and Call Transcription
Vocal One's integrated voicemail application delivers voicemails to email as .WAV audio files and offers a Voice-to-text Transcription service for incoming voicemails and recorded calls. Transcribed text is emailed to users or stored in the Vocal One web portal, making voicemails and calls searchable and improving employee accountability. The service integrates with CRM applications such as Salesforce to store transcriptions against customer records.
Considering VocalIP?
Our team will work with you to determine if VocalIP is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.