Voice Prompts AI
Procurement partnerAbout
VoicePrompts is an AI-powered on-hold marketing and audio branding platform that enables businesses to create, update, and manage professional phone messaging including on-hold messages, auto-attendant IVR menus, and individual voice prompts. The company has been producing phone messaging for Fortune 500 brands since 1994, serving clients across all 50 states and 55+ countries. Their platform allows businesses to generate and download audio in minutes without long-term contracts, at roughly half...
Details
VenSearch Intelligence
Ideal Customer
- VoicePrompts AI is designed to serve businesses across every segment — from single-location SMBs to large multi-location enterprise brands — with distinct product tiers for each.
- The Enterprise Portal and CSV Upload features are clearly positioned for multi-location organizations that need centralized brand control across many sites, such as franchise groups, hotel chains, restaurant groups, and automotive dealer networks.
Key Differentiators
- VoicePrompts AI's primary differentiators are speed, cost, and brand consistency: the platform enables messaging creation in minutes versus the days or weeks typical of traditional providers, at roughly half the cost, with no long-term contracts or production fees.
- The company positions itself against legacy phone messaging vendors on three specific pain points — overspending (traditional providers cost 2x+ more with add-ons and multi-year contracts), slow turnaround (updates take days to weeks), and inconsistent branding across locations (no centralized system).
Industries Served
- VoicePrompts AI explicitly serves 20+ industries, with industry-specific AI-trained recommendations and specialized templates built into the platform.
- Verticals prominently featured include medical practices, dental practices, assisted living, automotive dealers, automotive and collision services, banks and credit unions, contractors, dermatology, education, entertainment, financial services, hotels, insurance, law/legal, quick service restaurants, real estate, retail, and salons and spas.
Service Coverage
- VoicePrompts AI operates with a global reach, having partnered with Fortune 500 brands across all 50 U.S. states and 55+ countries over its 30+ year history in phone messaging.
- The platform serves businesses ranging from single locations to large multi-location enterprises, and its audio output is compatible with 100% of business phone systems worldwide.
Partnerships
- VoicePrompts AI's most significant partnership is with Sandler Partners, the nation's leading independent Technology Solutions Distributor, announced in July 2026 — the company's first TSD relationship, making it available to over 10,000 technology advisors nationwide.
- On the technology integration side, the platform is designed for compatibility with a broad set of UCaaS and CCaaS platforms, including RingCentral, 8x8, Nextiva, Zoom Phone, Microsoft, Dialpad, GoTo, Ooma, Avaya, Five9, Mitel, NICE, Genesys, Grasshopper, OnSIP, 3CX, Cisco, Panasonic, Talkdesk, and Samsung.
Company Size & Ownership
- VoicePrompts AI (the AI platform) was founded in 2025 as the technology evolution of its parent entity, On Hold Marketing & Communications, which has been producing phone messaging for Fortune 500 brands since 1994 — giving the organization over 30 years of operational history.
- The co-founder and CEO is TJ Mathis, who is based in New York, NY.
Compliance & Certifications
- No specific compliance certifications (such as SOC 2, HIPAA, PCI-DSS, FedRAMP, or ISO 27001) are publicly disclosed on the VoicePrompts AI website or in any press releases or third-party coverage found during research.
- The platform does note that all recordings generated on paid plans include full music licensing, addressing intellectual property compliance for licensed music tracks.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
7 offeringsAuto-Attendant (IVR)
A product that allows businesses to build phone tree call flows visually with real-time auto-translation across 50+ languages. Users select from thousands of AI voices to match their brand and then instantly generate and export audio files in the formats required by their phone system.
CSV Upload
A bulk voice prompt generation feature that allows teams to upload existing scripts or messaging prompts via CSV file and generate audio across multiple languages simultaneously. It is designed for teams switching from traditional providers who need to recreate large volumes of prompts quickly, with export in phone-system-compatible formats.
Enterprise Portal
A multi-location management dashboard that allows enterprise brands to centralize voice, music, and messaging standards across all locations. Administrators can invite location owners, assign access per location, build reusable messaging banks, and set approved voices and licensed music so every location remains on-brand.
On-Hold Messaging
An AI-powered tool that lets businesses create tailored marketing messages paired with licensed music to produce polished on-hold audio productions. Users select from 1000+ voice options across 50+ languages, preview the full message, and download the audio in formats supported by their phone system. Messages can be updated instantly as campaigns, offers, and seasons change.
Partner Program
A channel partner program built for MSPs and technology advisors that allows partners to resell VoicePrompts on-hold marketing and audio branding services to their customers. Partners earn up to 37% residuals for the life of the customer, and the program is available through Sandler Partners.
Single Prompts
A tool for creating individual phone prompts in seconds, covering voicemail, after-hours, department lines, sales lines, and custom use cases. Users pick a prompt type, enter business-specific details, select an AI voice, and instantly generate and download the audio in the formats their phone system requires.
SmartHold X1
An optional physical on-hold message player device designed for legacy or on-premise phone systems that cannot accept uploaded audio files and do not have a USB-compatible music-on-hold unit. The compact, solid-state hardware plays MP3 files created in VoicePrompts via a USB stick, with no software required. It is sold as a one-time purchase for $149.95 plus $19.50 US shipping.
Considering Voice Prompts AI?
Our team will work with you to determine if Voice Prompts AI is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.