Weave Communications
Procurement partnerAbout
Weave is an all-in-one communication and practice management platform designed for small businesses and healthcare practices including dental, veterinary, optometry, and medical offices. The platform combines AI-powered tools for patient communication, scheduling, billing and payments, reviews management, and team collaboration into a single unified system. Weave helps practices attract new patients, reduce administrative workload, and increase revenue through automation and real-time insights.
Details
VenSearch Intelligence
Ideal Customer
- Weave's sweet spot is single-location to small multi-location SMB healthcare practices, explicitly avoiding enterprise hospital networks or large health systems.
- Their typical customer is a small practice owner or office manager in dental, optometry, veterinary, or specialty medical fields who needs an integrated front-office platform replacing disconnected phone, texting, reminder, and payment tools.
Key Differentiators
- Weave's primary differentiator is its all-in-one, vertically integrated platform purpose-built for SMB healthcare practices, replacing a fragmented mix of point solutions for phones, texting, scheduling, payments, reminders, reviews, and analytics in a single HIPAA-compliant system.
- Over 50% of its customer locations are actively using embedded AI tools, and its AI Receptionist—built on Google Cloud's Gemini—handles omnichannel voice and text interactions with seamless AI-to-human handoffs.
Industries Served
- Weave serves exclusively healthcare, with a vertical focus on dental, optometry, veterinary, and specialty medical practices (including physical therapy, podiatry, audiology, chiropractic, mental health, med spas, plastic surgery, family practice, and pediatrics).
- The company holds HIPAA-compliant status and has been named a G2 leader in Patient Engagement, Optometry Software, Veterinary Software, Dental Practice Management, and Patient Relationship Management.
Service Coverage
- Weave Communications operates primarily in the United States and Canada, serving small and medium-sized healthcare practices across both countries.
- As of December 31, 2025, the company had nearly 40,000 customer locations and more than 30,000 customers under subscription.
Partnerships
- Weave maintains officially authorized integrations with major practice management and EHR systems across its core verticals, including Dentrix, Eaglesoft, Open Dental, and Patterson Dental's Fuse and Dolphin Management (dental); Practice Fusion and athenaOne (medical); and Sycle (audiology).
- In May 2026, Weave launched an enterprise-grade Omnichannel AI Receptionist built on Google Cloud's Gemini Enterprise Agent Platform, formalizing a key technology partnership with Google Cloud.
Company Size & Ownership
- Weave Communications was founded in 2008 by Brandon Rodman, Clint Berry, and Jared Rodman, and is headquartered in Lehi, Utah.
- As of year-end 2025, the company employed 904 people and reported full-year 2025 revenue of $239 million, up from $204 million in 2024 and $170.5 million in 2023.
Compliance & Certifications
- Weave maintains SOC 2 Type II compliance and is designed to support HIPAA-compliant workflows, including signing Business Associate Agreements (BAAs) with covered entities.
- The platform is hosted on Google Cloud Platform (GCP), which undergoes independent verification including ISO 27001 and SOC 2 Type II assessments.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
18 offeringsAI Receptionist
An AI-powered virtual receptionist that answers calls and texts around the clock, even when the office is closed or busy. It can book appointments with qualified practice management systems, answer FAQs, capture inbound appointment requests, and provide written call summaries and transcripts.
Analytics
Real-time insights and reporting dashboards that surface actionable data from calls, messages, and reviews to help practices identify revenue opportunities and optimize operations. Integrated directly into the Weave platform.
Appointment Confirmations
An automated confirmation feature that allows patients to confirm appointments via text using any affirmative response, not just a specific keyword. Designed to increase schedule fill rates and reduce no-shows.
Billing & Payments
A complete payment solution supporting multiple payment methods including text-to-pay, online bill pay, card on file, manual card entry, payment terminals, Buy Now Pay Later, and payment plans. Automated payment reminders help practices reduce time spent chasing outstanding balances.
Call Intelligence
An AI feature that analyzes call recordings to detect patient sentiment, identify patient needs, uncover missed revenue opportunities, and generate written call transcriptions. Designed to help practices improve phone interactions and staff performance across single or multi-location organizations.
Digital Forms
Digital intake and patient forms that replace paper-based processes. Forms are integrated within the Weave platform to streamline patient onboarding and data collection.
Email Assistant
An AI-powered writing assistant within the Email Marketing product that helps practices quickly compose professional-quality patient emails. It supports content idea generation and frees up staff time for other tasks.
Email Marketing
Branded email marketing tools that allow practices to send professional, visually designed emails to patients without requiring design skills or complex software. Includes an AI-powered Email Assistant to help compose content and drive patient engagement.
Insurance Verification
Insurance verification tooling integrated within the Weave platform to help practices confirm patient coverage. It is listed as a distinct product within Weave's suite of offerings.
Mobile App
A mobile application that gives practice staff access to Weave features including team chat, texting, reviews, online scheduling, reminders, and payment follow-ups from a personal device. Enables on-the-go management of practice communications.
Phones
Weave provides business phone system capabilities integrated into its platform. Calls include features like Call Pop, which surfaces patient information during inbound calls, and are connected to the broader Weave communication suite.
Reminders
Automated appointment reminders sent to patients via text or other channels to reduce no-shows and keep schedules full. Reminders are configurable and work alongside the scheduling and texting features within the Weave platform.
Response Assistant
An AI tool within Weave that automatically drafts responses to patient reviews, helping practices maintain a consistent and professional online reputation. It streamlines reputation management and is designed to increase patient trust and loyalty.
Reviews
Tools to help practices collect and manage online patient reviews, including automated review requests and an AI-powered Response Assistant that drafts replies to reviews to support reputation management and improve online presence.
Scheduling
Online scheduling tools that allow patients to request appointments directly from the web, turning website visitors into patients. The feature integrates with practice management systems and helps fill gaps in the schedule.
Team Chat
An in-app team messaging tool that allows staff to communicate within the Weave platform without switching to a separate application. Supports private messages, group chats, desktop and mobile notifications, conversation history, and HIPAA-compliant messaging for sharing patient-sensitive information.
Texting
Two-way and bulk texting capabilities that let practices communicate with patients via SMS. Features include missed-call texts, bulk texting to all patients simultaneously, text-to-pay, and automated recall reminders.
Voicemail Transcription
An AI-powered feature that transcribes voicemails into text so staff can read messages instead of listening to them. Includes visual voicemail, shared voicemail boxes, voicemail tagging, and forwarding capabilities.
Considering Weave Communications?
Our team will work with you to determine if Weave Communications is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.