Xebo.ai
Procurement partnerAbout
XEBO.ai (formerly Survey2Connect) is an AI-powered Experience Management software platform that helps businesses collect, analyze, and act on feedback from customers and employees. The platform offers products for Customer Experience, Employee Experience, and Digital Research, enabling organizations to deploy surveys, generate insights, and visualize data across multiple channels. It serves 200+ clients globally with data servers locally hosted in KSA, UAE, USA, Singapore, and India.
Details
VenSearch Intelligence
Ideal Customer
- XEBO.ai serves customers across all size segments—small businesses, mid-market, and large enterprises—though its feature depth, enterprise security certifications (SOC 2, ISO 27001), and government/large brand case studies suggest its strongest fit is mid-market to enterprise organizations.
- Typical customers are multi-location or multinational businesses in customer-intensive sectors (banking, telecom, retail, healthcare, government) that need to unify feedback across digital and physical channels at scale.
Key Differentiators
- XEBO.ai differentiates itself as an AI-native experience management platform where AI is positioned as the core foundation rather than a feature add-on, enabling sentiment detection, predictive churn analysis, and LLM-powered text analytics at scale.
- The platform uniquely combines Customer Experience (CX), Employee Experience (EX), and Digital Research (including a global consumer panel) in a single unified platform, which is rare among VoC competitors.
Industries Served
- XEBO.ai serves a broad cross-section of industries including banking and financial services, insurance, healthcare, government/public services, education, retail, FMCG, telecom, real estate, automotive, and e-commerce.
- Notable named clients span these verticals, including BMW (automotive), Bupa Arabia (healthcare/insurance), VISA (financial services), Virgin Mobile (telecom), Gulf Bank (banking), and government entities such as MODON (Saudi Authority for Industrial Cities) and ADAA (Hajj pilgrimage management).
Service Coverage
- XEBO.ai operates globally, with its legal headquarters in Dover, Delaware, USA, and its primary operational base in Noida/India.
- The company maintains physical offices in Dubai (UAE), Riyadh (Saudi Arabia), and has established a presence across North America, EMEA, and APAC, with particularly strong deployments in the Middle East.
Partnerships
- XEBO.ai has established several notable technology and channel partnerships.
- It is listed on the Microsoft Azure Marketplace with a native integration into Microsoft Dynamics 365 and Dataverse.
Company Size & Ownership
- XEBO.ai was founded in 2016–2018 (sources vary slightly) by co-founders Yash Sultania (CEO) and Anand Nigam.
- The company currently employs approximately 51–200 people (Tracxn reports 102 employees as of August 2026), and annual revenue is reported as under $50M USD by Gartner.
Compliance & Certifications
- XEBO.ai (formerly Survey2Connect) holds both SOC 2 and ISO 27001 certifications, which it obtained to satisfy enterprise and regulated-industry security requirements.
- The SOC 2 audit verified controls across the trust service principles of security, availability, processing integrity, confidentiality, and privacy.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
17 offeringsAd Testing
A feature that allows businesses to test ads and marketing communications across digital, audio, video, and print formats before campaign roll-out using on-demand access to relevant consumer panels. It includes advanced statistical and qualitative analytics to understand how customers perceive brand campaigns and optimize advertising ROI.
Audience (Panels)
Described as the world's largest consumer network for Digital Research, this offering provides access to a broad and diverse panel of respondents for conducting digital research studies. It enables on-demand access to relevant test audiences for brand, product, and ad testing.
Benchmarking
A benchmarking feature that allows businesses to compare their customer experience, employee experience, and product performance against industry benchmarks and global averages. It covers employee benchmarking, product benchmarking, and customer experience benchmarking to identify gaps for improvement.
Customer Experience
A tailored CX solution designed to boost customer retention and drive customer loyalty. It enables businesses to collect omnichannel feedback, track NPS and CSAT scores, and analyze customer journeys using AI-powered insights to identify gaps in the customer experience.
Customer Journey Mapping
A tool that visualizes end-to-end customer interactions to help businesses optimize the experience at every touchpoint. It allows organizations to understand and map the full customer journey and identify where improvements can be made.
Customer Satisfaction Score
A CSAT feature that allows businesses to measure and analyze customer satisfaction by leveraging survey data collected across omnichannel touchpoints. It includes real-time dashboards and AI-powered insights to help identify and close gaps in the customer experience.
Dashboard
A data visualization feature that provides intuitively designed, customizable dashboards for effective decision making. It supports real-time data analysis, user-specific access controls, interactive filters, cross-tabulation, and export of reports in PDF, Excel, or PPT formats.
Digital Research
A digital research product that allows businesses to test their brand and products across markets using a diverse global consumer panel. It helps organizations understand how consumers perceive their brand and provides insights into consumer behavior, preferences, and needs.
Employee Experience
A platform solution to gauge employee sentiments and foster workplace satisfaction. It enables organizations to collect employee feedback, benchmark employee experience against industry standards, and use insights to create a better workplace environment.
Key Driver Analysis
An analytics feature that helps businesses identify the critical factors that most impact overall customer experience and satisfaction. It distinguishes between direct and indirect drivers of customer loyalty and highlights gaps and strengths in the brand experience.
Net Promoter Score
An NPS feature that enables businesses to measure and analyze customer loyalty by triggering automated feedback across multiple online and offline channels. It includes real-time custom dashboards to identify gaps in the customer experience and an AI engine to provide action-ready insights into consumer behavior.
Omnichannel Feedback Collection
A feedback collection feature that maximizes customer reach by enabling businesses to trigger automated surveys across both online and offline channels. It captures customer experience data across all touchpoints of the customer journey through integrated digital and physical channels.
Predictive Analysis
A predictive analytics feature that analyzes customers' past interactions, preferences, and behaviors to forecast future actions such as churn risk. Users can adjust parameters in an interactive dashboard slider tool to see how changes would impact NPS scores and proactively intervene with retention strategies.
Sentiment Analysis
An AI-powered feature that analyzes the sentiment behind customer and employee feedback responses. It is listed as a distinct platform feature that helps businesses understand the emotional tone of feedback data to inform experience management decisions.
Social Listening
A feature that provides real-time insights from conversations across digital and social channels. It enables businesses to monitor and analyze what consumers are saying about their brand online to inform experience management decisions.
Text Genie
An AI-powered feature that turns open-ended textual survey responses into decision-ready insights. It processes qualitative feedback at scale and delivers actionable intelligence from unstructured text data.
WhatsApp Conversational Surveys
A feature that enables businesses to distribute surveys through WhatsApp to increase survey response rates by reaching customers on their personal chat. It provides a more personalized feedback collection method by bypassing promotional messages and emails.
Considering Xebo.ai?
Our team will work with you to determine if Xebo.ai is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.