Xerox
About
The company that invented the modern office copier and modern MPS — Xerox's MPS program is among the most mature in the industry, managing 1.5M+ devices globally. Xerox Workplace Cloud provides cloud-based print management and pull printing across mixed-vendor fleets, differentiating from competitors that only manage Xerox hardware. IT services (Xerox IT Solutions) extend beyond print into managed IT for SMB. Partnered with Kyocera in July 2025 to embed Kyocera inkjet technology into the Xerox M...
Details
VenSearch Intelligence
Ideal Customer
- Xerox's sweet spot spans mid-market and large enterprise organizations, with large enterprise clients accounting for approximately 55% of revenue.
- Its direct sales force concentrates on enterprise and corporate accounts, while channel partners and resellers cover SMB customers — particularly businesses with 50–500 employees.
Key Differentiators
- Xerox differentiates on the depth and longevity of its MPS program — one of the longest-tenured in the industry, managing 1.5M+ devices globally — combined with its Xerox Workplace Cloud platform, which supports vendor-agnostic, mixed-brand fleet management and pull printing across enterprise environments.
- The company claims to be the only print provider to hold SOC 2 certification covering its fleet management tools, cloud print management platform, and app portal simultaneously.
Industries Served
- Xerox serves a broad range of industries including healthcare, government/public sector, financial services (banking and insurance), education, legal, retail, and graphic communications.
- Its ConnectKey-powered MFP platform and Managed Print Services are deployed across enterprise departments in these verticals, with specific workflow integrations built for document-intensive industries.
Service Coverage
- Xerox operates globally, serving customers across North America, Latin America, Brazil, Europe, Eurasia, the Middle East, Africa, India, and Asia Pacific (APAC).
- Following its July 2025 acquisition of Lexmark, the combined organization serves over 200,000 clients in more than 170 countries.
Partnerships
- Xerox has formalized a broad set of technology partnerships.
- In 2024, it entered seven-year agreements with Microsoft (Azure cloud platform) and SAP (cloud ERP), a seven-year agreement with Tata Consulting Services (TCS) for IT transformation and GenAI integration, and a five-year agreement with Verizon Business Services for Network-as-a-Service.
Company Size & Ownership
- Xerox Holdings Corporation (NASDAQ: XRX) was founded in 1906 in Rochester, New York, and is headquartered in Norwalk, Connecticut.
- As of December 31, 2024, the company had approximately 16,800 employees (down from ~20,100 the prior year due to its 'Reinvention' restructuring), with revenue of $6.2 billion for full-year 2024.
Compliance & Certifications
- Xerox holds an extensive portfolio of compliance certifications maintained through its Trust Center.
- These include ISO/IEC 27001:2022, ISO 22301, ISO 9001:2015, SOC 2 Type 2 (covering Managed Print Services, Xerox Workplace Cloud, Xerox App Gallery, CareAR, DocuShare, XMPie, and Xerox IT Managed Services), SOC 3, FedRAMP Moderate, GovRAMP, PCI DSS, Common Criteria, Cyber Essentials, Cyber Essentials Plus, NHS DSPT, DORA, and NIS 2.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
3 offeringsManaged Print Services
End-to-end MPS managing Xerox and third-party fleet devices — fleet assessment, optimization, automated supplies, remote monitoring, and service. Manages 1.5M+ devices globally across enterprise and government clients. One of the longest-tenured MPS programs in the industry.
VersaLink & AltaLink MFPs
Commercial MFP lines — VersaLink for SMB/workgroup, AltaLink for enterprise departments. ConnectKey technology platform integrates with Salesforce, Microsoft SharePoint, and leading ECM systems. Xerox Extensible Interface Platform (EIP) enables custom app development on MFP touchscreens.
Xerox Workplace Cloud
Cloud-based print management platform supporting pull printing (Xerox Workplace App), device monitoring, cost reporting, and policy enforcement across mixed-brand fleets — not limited to Xerox hardware. Key differentiator for enterprises with diverse print environments.
What VenSearch Is Saying
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