XTIUM
Procurement partnerAbout
XTIUM is an AI-native managed services provider (MSP) that delivers enterprise-grade managed IT, security, cloud, network, and unified communications solutions to mid-size and enterprise organizations. The company serves over 1,700 customers and 950,000 end users across North America, EMEA, and Asia, operating from offices in the USA, United Kingdom, and Netherlands. XTIUM positions itself as a single accountable partner that takes organizations from AI strategy through production deployment, wi...
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VenSearch Intelligence
Ideal Customer
- XTIUM primarily targets mid-market to enterprise organizations, with Gartner data showing approximately 60% of its DaaS customer base has 100–4,999 employees and 35% have over 5,000 employees.
- The company explicitly positions itself as a trusted partner for organizations with complex, interconnected IT needs in regulated industries — particularly those requiring HIPAA, HITRUST, or PCI compliance — with a typical customer revenue range of $50M to $1B.
Key Differentiators
- XTIUM's primary differentiator is its positioning as a single-partner, AI-native MSP covering the full stack — AI strategy through production, managed security, unified communications, virtual desktops, networking, and field services — eliminating the need for customers to stitch together multiple providers.
- In the Gartner 2026 Critical Capabilities for Managed Network Services report, XTIUM ranked #1 in four of six use cases: Overall Competency, Secure Network Access, Automation and AI, and Security, and has been named a Leader in the Gartner Magic Quadrant for Managed Network Services for four consecutive years.
Industries Served
- XTIUM formally targets five verticals: healthcare, finance, retail, legal, and higher education, with particularly deep specialization in regulated industries requiring strict compliance.
- The company holds HIPAA, HITRUST, and PCI-DSS certifications particularly relevant to healthcare and financial services customers, and its MDR service explicitly addresses ransomware prevention and unauthorized data access for hospital networks.
Service Coverage
- XTIUM operates globally with on-the-ground teams in 13 cities across North America, EMEA, and Asia Pacific, serving over 1,700 customers and 950,000 end users worldwide.
- The company is headquartered in Oldsmar (Tampa), Florida, with its EMEA headquarters established in Rotterdam, Netherlands, serving direct customers across the Netherlands, Belgium, Germany, the UK, and other European markets.
Partnerships
- XTIUM holds deep technology partnerships with Microsoft and Cisco as its two primary platform relationships, including Cisco Gold Certification, certified Cisco XDR Partner status, and Microsoft Gold Certification for network and cloud solutions.
- Its managed network services support a multi-vendor SD-WAN fabric spanning Cisco (Viptela/Meraki), Palo Alto Networks (Prisma SD-WAN), Fortinet, HPE Aruba Networking EdgeConnect, and Arista (VeloCloud), with SASE integrations including Cisco, Palo Alto Networks, Fortinet, and Zscaler.
Company Size
- XTIUM was formed through the November 2024 merger of ATSG (founded in the mid-1990s, formerly Axispoint Technology Solutions Group) and Evolve IP, with the unified brand launching on March 18, 2025.
- The combined entity reports over $230 million in annual revenue and employs approximately 500–600 people, with PitchBook citing 533 employees and Crunchbase placing headcount in the 251–500 range.
Ownership
- XTIUM is a privately held company backed by RunTide Capital, a New York-based private equity growth/expansion firm, which made its investment at the time of the ATSG–Evolve IP merger.
- The company is not publicly traded, and RunTide Capital holds a minority stake per PitchBook.
Compliance & Certifications
- XTIUM's MDR service is compliant with PCI-DSS, NIST, HIPAA, ISO 27001, SOC 2, and HITRUST, and its IaaS platform is specifically architected to meet HIPAA and HITRUST requirements.
- The company holds ISO 27001 certification and SOC 2 Type 1 attestation, and its professional services team includes CompTIA Security+ and CISSP-certified engineers alongside Cisco and Microsoft Gold-certified professionals.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
19 offeringsAI Adoption Advisory
Advisory service that helps organizations develop a clear, structured path to adopt AI with confidence. It covers governance, compliance, and controls required to safely scale AI across the business.
AI Data Governance
A service that builds a secure, governed data foundation with the compliance and controls required to safely scale AI. It ensures data governance is embedded into AI deployments rather than added as an afterthought.
AI Managed Copilot
A fully managed service that embeds Microsoft Copilot into an organization's systems, workflows, and user experiences. XTIUM acts as the single accountable partner from deployment through ongoing optimization and AI operations.
AI Readiness Assessment
A structured assessment that evaluates an organization's readiness to adopt AI and produces a prioritized roadmap moving from AI readiness to production outcomes. It identifies gaps in governance, data, and infrastructure required to safely scale AI deployments.
CollabaaS (Collaboration as a Service)
A managed collaboration service providing comprehensive monitoring and management of collaboration technologies including Microsoft Teams and Cisco Webex and their underlying network infrastructure. It integrates with existing workflows and IT environments to centralize chat, video, file sharing, and project management with enterprise-grade security and compliance.
Contact Center (CCaaS)
An AI-driven, omnichannel cloud contact center platform that unifies UCaaS, PBX, and contact center communications into a single architecture with real-time sentiment analysis, AI-powered routing, automated quality monitoring, workforce optimization, and Microsoft Teams integration. XTIUM provides white-glove implementation, 24/7 support, transparent pricing, and compliance with HIPAA, PCI, SOC2, and ISO 27001/27002 standards.
Desktop as a Service (DaaS)
A cloud-based managed desktop solution that delivers secure desktops and endpoint management with built-in AI monitoring. It supports flexible, multi-cloud, multi-vendor deployments for secure remote and hybrid work with centralized management and built-in security controls.
Enterprise HelpDesk (Enterprise Service Desk)
A 24/7 globally staffed IT service desk that provides multi-channel support via phone, email, and chat for all IT issues including workstations, M365, MFA, and custom applications. It features smart incident triage, a self-service portal, custom SLA reporting, and real-time analytics to reduce downtime and operational IT costs.
Exposure Management & Security Operations
A managed security service that provides continuous exposure management and security operations center (SOC) capabilities. It uses AI-driven threat intelligence to proactively detect and mitigate threats before they impact the business.
Field Services
On-the-ground field IT services delivered by technicians available globally, providing hands-on support, project management, and technical augmentation for customer IT teams. Field services support installations, transitions, and ongoing field-level IT needs at customer locations.
Infrastructure as a Service (IaaS)
A managed cloud infrastructure service that hosts customer environments with a focus on HIPAA/HITRUST compliance, infrastructure stability, and performance. It provides operational ease and flexibility for businesses that need hosted infrastructure.
Managed Detection & Response (MDR)
A Forrester-recognized MDR service that combines AI-driven threat detection with 24x7 SOC monitoring and human-led response to prevent, mitigate, and recover from modern threats. XTIUM reports a mean time to detect (MTTD) of 1.7 minutes and 87% faster remediation through auto-remediation, with a team of 150+ SOC experts meeting PCI-DSS, NIST, HIPAA, ISO 27001, SOC 2, and HITRUST compliance requirements.
Managed Network Services (MNS)
A fully managed network service recognized 4 consecutive years as a Leader in the Gartner Magic Quadrant for Managed Network Services, providing 24/7 full-stack monitoring, AI-driven observability, true root-cause analysis, and first-touch incident resolution. The service covers on-premises, cloud, and hybrid infrastructures with SD-WAN, SASE security integration, zero-trust frameworks, and is ranked number one for the use cases of Automation and AI, Security, and Secure Network Access in the 2026 Gartner report.
Managed Platform as a Service (MPaaS)
An AIOps-based observability platform that provides end-to-end visibility across network, applications, and endpoint conditions for on-premises, cloud, and hybrid environments. It can be delivered as a standalone observability solution or bundled with managed network services to reduce managed services costs and improve profitability.
Modern SecOps Envisioning Workshop
A consulting engagement that deploys Microsoft Sentinel in a customer's production environment and provides remote monitoring, threat hunting, and a defined deployment roadmap. The workshop helps organizations integrate a cloud-native SIEM to gain visibility into threats across email, identity, endpoints, and non-Microsoft data sources.
Professional Services & IT Consulting
IT strategy consulting and digital transformation support that aligns technology with business goals and addresses unique operational challenges. Services include customized solution design, IT strategy development, and support for modernizing IT environments.
Unified Communications (UCaaS)
An enterprise unified communications service natively integrated with Microsoft Teams and Cisco Webex, delivering HD audio calling, video conferencing, business SMS, call recording with Voice AI, CRM integrations, multi-level auto attendant, and omnichannel contact center features. XTIUM is described as the only provider offering a natively integrated UCaaS solution for both Microsoft Teams and Cisco Webex, powered by its global enterprise-class Cisco Voice Network with reach in 50-plus countries.
XTAI Orchestrator
An AI orchestration platform that supports autonomous agent operations and multi-LLM flexibility with on-premises options. It is designed to operationalize AI through agent-based automation without vendor lock-in.
XTAI Voice
An AI-powered voice solution offered as part of XTIUM's AI services portfolio. Specific feature details are listed under the AI services menu on the site.
Considering XTIUM?
Our team will work with you to determine if XTIUM is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.