Zentro
Procurement partnerAbout
Zentro is the largest independent multifamily-focused internet service provider in the United States, serving over 120,000 subscribers across 20 major metro areas. The company delivers fiber-powered, carrier-grade internet solutions including multi-gig connectivity and managed Wi-Fi for residential communities, multifamily properties, hospitality, and businesses. Formerly known as BAI Connect, Zentro operates its own hybrid fiber/wireless network offering symmetrical speeds up to 20 Gig with 99....
Details
VenSearch Intelligence
Ideal Customer
- Zentro's sweet spot on the residential side is multifamily property owners, real estate developers, and HOA/condo associations operating mid-to-large apartment communities, high-rise condominiums, and student housing complexes.
- On the business side, the company targets SMB to mid-market commercial tenants in dense urban buildings, as well as hospitality operators including hotels and resorts.
Key Differentiators
- Zentro's core differentiator is its exclusive MDU-first business model — selling bulk internet to property owners rather than individual subscribers — which enables operational efficiencies, long-term building contracts, and a level of property-level integration that national carriers like Comcast and AT&T cannot replicate at the same depth.
- The company positions itself on concierge-level customer service, claiming a first-quarter transactional Net Promoter Score of +37 (comparable to Amazon and Starbucks) versus competitors' often-negative scores, consistent 5-star reviews, and 24/7 U.S.-based support.
Industries Served
- Zentro's primary industry focus is the multifamily residential (MDU) sector, serving apartment buildings, condominiums, HOAs, student housing, and adaptive reuse properties — with property owners, developers, and managers as its direct commercial customers.
- Secondarily, the company serves the hospitality industry (hotels and resorts), commercial businesses (offices, campuses), and event/venue operators requiring temporary internet.
Service Coverage
- Zentro operates primarily as a U.S.-based regional-to-near-national ISP with a strong Midwest foundation.
- Originally focused on Chicago and Milwaukee, the company has expanded significantly through acquisitions and organic growth.
Partnerships
- Zentro's most prominent technology partnership is with Calix (NYSE: CALX), with whom it co-developed the SmartMDU solution built on the Calix Broadband Platform — a partnership recognized by Parks Associates with a Property Innovation Award.
- Zentro branded the SmartMDU offering as 'Zentro Bliss' for managed Wi-Fi deployments and integrated Calix's ProtectIQ and ExperienceIQ security and content tools into its ZentroIQ app.
Company Size & Ownership
- Zentro was founded in 2009 and formally established under the Zentro brand in January 2023 following the merger of Everywhere Wireless and SilverIP.
- Employee counts vary by source, with Tracxn reporting approximately 176 employees as of July 2026, ZoomInfo citing 201–500, and RocketReach estimating around 110, reflecting the rapidly evolving post-merger and post-acquisition state of the organization.
Compliance & Certifications
- No publicly disclosed SOC 2, HIPAA, PCI-DSS, FedRAMP, or ISO 27001 certifications have been found for Zentro.
- As a connectivity and infrastructure provider rather than a cloud or SaaS company, Zentro does not appear to pursue or publicize such compliance frameworks.
Compiled from public sources by VenSearch · Last researched October 13, 2026
Offerings
12 offeringsBusiness Internet
Dedicated, scalable, and secure internet for modern businesses powered by Zentro's private hybrid fiber network. Supports cloud applications, real-time collaboration, and mission-critical operations with options including Dedicated Internet Access (DIA) with bandwidth reserved exclusively for the business. Offers symmetrical speeds up to 20 Gig, 99.99% uptime SLA, under 5 ms latency, and less than 2 ms average jitter.
DIRECTV
Zentro offers DIRECTV as part of its residential service lineup, listed alongside internet and Wi-Fi offerings in the site navigation. The service appears to be available to residential customers through Zentro. No additional detail about the DIRECTV offering is provided on the analyzed pages.
HOA Internet Solutions
Internet solutions specifically designed for homeowners associations, listed as a distinct offering under Zentro's multifamily solutions category. No additional detail about features or pricing is provided on the analyzed pages beyond its listing in the navigation menu.
Hospitality Connectivity
Custom, resort-style, multi-gig internet solutions tailored for the hospitality industry, ensuring guests stay connected from their rooms to common areas such as pools. Includes scalable internet and Managed Wi-Fi solutions that support high occupancy, roaming guests, and reliable back-of-house operations. Designed to support both guest experience and hotel staff operations.
Managed Wi-Fi (Business)
A custom wireless solution for businesses that extends core network connectivity seamlessly throughout offices and common areas. Allows intelligent network segmentation for guests, employees, and IoT devices, and includes the ability to create Wi-Fi hotspots and configure multiple wireless networks. Backed by real-time monitoring and managed centrally by Zentro.
Multi-Gig Bulk Internet
A bulk internet product offered to multifamily properties, listed as a distinct service under Zentro's multifamily solutions. It is presented separately from standard multifamily internet and HOA solutions in the navigation, suggesting it targets properties seeking high-capacity bulk connectivity arrangements. No further feature details are provided on the analyzed pages.
Multifamily Internet
Fiber-powered internet service delivered to multifamily residential communities, providing symmetrical multi-gig connectivity for residents. The service is unthrottled with no data caps and is engineered for resilient performance and scalability across apartment and multifamily properties. Zentro serves as the ISP for the entire property under bulk or individual subscriber arrangements.
POTS in a Box
A product listed in Zentro's business and multifamily navigation menus, available for business and property customers. No further description of the product or its features is provided on the analyzed pages beyond its name appearing in site navigation.
Residential Internet
High-speed home internet service delivered over Zentro's fiber-powered network to residential subscribers, primarily in multifamily apartment buildings. Offers symmetrical speeds up to 10 Gig with no data throttling or caps, and includes local technical support available 24/7. Installation is available and promoted as free for new subscribers.
Temporary & Event Internet
Broadcast-quality temporary internet service designed for conferences, live productions, pop-ups, and festivals ranging from 100 to 100,000 attendees. Features rapid deployment, real-time monitoring, and on-site support when needed. Zentro manages the connectivity end-to-end for the duration of the event.
Zentro Managed Wi-Fi (Multifamily)
A property-wide managed Wi-Fi solution for multifamily residential communities that connects residents and staff through a unified network of smart wireless access points covering individual units, amenity spaces, lobbies, and common areas. Each resident receives a secure, isolated VLAN, and owners can integrate IoT devices such as HVAC, access control, and lighting on a secure private network. Includes concierge-level managed support and the ZentroIQ app for Wi-Fi management.
ZentroIQ App
A mobile application included with Zentro's Smart MDU managed Wi-Fi solution that gives residents and property managers control over their Wi-Fi network. Features include managing Wi-Fi remotely, setting parental controls, seeing connected devices and blocking unwanted ones, and receiving real-time network performance updates. It is bundled with the Smart MDU solution rather than sold separately.
Considering Zentro?
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