ZeroOutages
Procurement partnerAbout
ZeroOutages is a global network resiliency company and division of XRoads Networks, Inc., headquartered in Irvine, California. The company provides patented SD-WAN and SASE (Secure Access Service Edge) solutions via its unique CloudHub architecture, leveraging the Starlink LEO satellite network and over 50 data centers across 140+ countries. ZeroOutages serves both Fortune 500 enterprises and SMBs, offering secure and reliable wide-area networking, cloud security, and satellite internet connecti...
Details
VenSearch Intelligence
Ideal Customer
- ZeroOutages markets to both SMB and enterprise customers, offering tiered service tiers (VIP Standard for SMBs, VIP Enterprise for larger organizations) and explicitly stating it serves 'Fortune 500 as well as SMB customers.' Their sweet spot appears to be multi-location businesses — particularly those with 10 to several hundred locations — that need guaranteed WAN uptime, MPLS replacement, PCI or HIPAA compliance, and VoIP continuity.
- Documented customers include multi-location restaurant chains, healthcare networks, hotel groups, large property management firms, and global manufacturers.
Key Differentiators
- ZeroOutages positions itself as the world's first and only vendor capable of delivering a fully integrated SD-WAN, SASE, and LEO satellite internet solution on a single global platform — claiming no other provider can offer a templatized, managed network solution on a truly global footprint.
- The company holds multiple U.S. patents in SD-WAN technology (including session-based bonding and dynamic QoS) that have been upheld in federal court — a distinction it highlights as unique versus competitors.
Industries Served
- ZeroOutages serves a broad set of industries with documented case studies and solution guides spanning healthcare (Hoag Health Network, Arizona Radiology — with HIPAA compliance support), retail and restaurants (BJ's Restaurants, Warehouse Shoe Sales, Lucille's BBQ/Hofman Group — with PCI compliance focus), hospitality (Four Seasons Hotels), nonprofit/social services (Volunteers of America), manufacturing, legal, energy, construction, and media (Voice Media Group).
- They have also deployed for large property management companies and Fortune 500 manufacturers.
Service Coverage
- ZeroOutages operates globally, with its headquarters in Irvine, California and additional office locations in Las Vegas, NV and Wilmington, NC.
- The company maintains east and west coast Network Operations Centers (NOCs) in the U.S. and operates a global layer-3 backbone across more than 50 data center nodes spanning 20+ countries.
Partnerships
- ZeroOutages' primary technology partnership is with Sophos, which it describes as a 'strategic partnership' providing cloud-enabled security services including Sophos SD-WAN, SASE, MDR, and XDR delivered through the Sophos platform.
- ZeroOutages is also the self-described first authorized indirect channel reseller of Starlink (SpaceX) and claims to have deployed more global Starlink business circuits than any other provider in the telecom channel.
Company Size & Ownership
- ZeroOutages is a division of XRoads Networks, Inc., a private company founded in 2001, with ZeroOutages formally launched as a brand in 2009.
- Employee count estimates vary by source, with figures ranging from approximately 8 to 50 employees across platforms such as Tracxn, ZoomInfo, and LinkedIn, suggesting a small, lean organization.
Compliance & Certifications
- ZeroOutages does not publicly advertise formal SOC 2, ISO 27001, or FedRAMP certifications.
- Their compliance posture is primarily expressed through customer-specific support: they assist healthcare clients in maintaining HIPAA compliance via security measures built into their WAN gateway appliances, and help retail customers achieve PCI-DSS compliance for point-of-sale systems.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
10 offeringsCloudHub
ZeroOutages' CloudHub is a global SASE cloud infrastructure built across a network of over 50 regional data centers, enabling customers to deploy a secure virtual private network with built-in encryption, intrusion detection and prevention, and threat protection. It provides virtual IP addressing for seamless failover, encrypted connectivity to data centers like AWS and Azure, SSL/VPN access for remote workers, and 24/7 network monitoring. CloudHub supports on-demand global deployments and is central to ZeroOutages' SD-WAN and SASE offerings.
FlexPOINT ZTNA
An endpoint solution that extends network management and security to workstations and remote workers, delivering Zero Trust Network Access (ZTNA) for enterprise customers. FlexPOINT incorporates endpoint cybersecurity protection against ransomware, malware, and viruses, along with application-level remote VPN functionality. It enables IT managers to control network access via cloud-based traffic inspection and firewall policies through a centralized web-based portal.
FlexPREM SD-WAN
An on-premise SD-WAN appliance solution that enables organizations to ensure 24/7/365 uptime for office locations through intelligent SD-WAN routing using two or more Internet broadband connections. FlexPREM is paired with virtual IP services so that in the event of a link failure, application traffic continues using the same public IP address, preventing lost calls or the need to re-login to cloud-based applications. It includes deep packet inspection, session-based routing, load balancing, QoS, and DDoS protection.
FlexSTREAM SWG
A cloud-based Secure Web Gateway (SWG) solution that offloads processor-intensive IDS/IPS and SSL inspection to the cloud, delivering enterprise-class network security with content filtering, protection against inbound attacks, and inspection of critical cloud applications. FlexSTREAM provides AI-based intelligence to detect and block malicious websites and enables full SSL inspection for both inbound and outbound traffic. It is compatible with existing on-premise firewall platforms and add-on security solutions.
LEO Satellite Internet Services (Starlink)
ZeroOutages is an authorized Starlink indirect reseller and self-described top reseller for Low Earth Orbit (LEO) satellite services in the telecom channel, offering managed business-class satellite internet to enterprises and SMBs globally. Services include hardware procurement, pre-configured equipment shipping, on-site setup, activation, network integration, static IP addressing, subnets, QoS, DDoS protection, and 24/7 phone support with SLAs. ZeroOutages also offers a mobile and emergency satellite kit (ZO-BIG) for rapid deployment at remote or disaster-recovery sites.
Managed Network Services (24/7 Monitoring & Support)
ZeroOutages operates east and west coast Network Operations Centers (NOCs) that monitor all customer sites 24/7/365, proactively responding to network issues including outages, latency, and packet loss. The service includes SLA-backed uptime guarantees, automated failover management, real-time WAN metric reporting, and a web-based customer portal providing a single-pane-of-glass dashboard for monitoring deployments, devices, orders, and billing. This ongoing managed service is included with ZeroOutages' SD-WAN and SASE subscriptions.
MSP Partner Program
ZeroOutages offers a white-label and co-managed partner program for Managed Service Providers (MSPs), enabling partners to resell and manage ZeroOutages' SD-WAN, SASE, CloudHub, and satellite internet services under their own brand. Partners receive access to a multi-tenant management portal, free network monitoring via the NETMON service, and the CloudHub infrastructure for delivering virtual IP, site-to-site VPN, remote access, and cloud security to their end customers. The program is designed to help MSPs reduce costs, improve margins, and deliver differentiated network connectivity services.
Sophos MDR (Managed Detection and Response)
ZeroOutages resells and deploys Sophos Managed Detection and Response (MDR), a fully managed 24/7 cybersecurity service that combines AI-driven threat detection with human security experts to monitor, investigate, and respond to cyber threats. This service is available as part of ZeroOutages' broader SASE and security portfolio, and is managed directly by ZeroOutages via their portal. It is designed to stop ransomware and advanced human-led attacks without requiring customers to staff their own security operations center.
Sophos SASE (Enterprise SASE)
A comprehensive cloud-based security and networking service integrating SD-WAN, endpoint management, cloud firewall (FWaaS), and threat protection, delivered in partnership with Sophos. The Enterprise SASE offering combines FlexPREM SD-WAN and FlexPOINT ZTNA with Sophos security capabilities including Sophos MDR, providing secure access across office locations and remote users. Customers can start with SD-WAN and upgrade to full SASE services using the same hardware.
VoIP / Application Prioritization (QoS)
ZeroOutages provides dynamic bandwidth management and Quality of Service (QoS) services that prioritize VoIP and other mission-critical cloud applications across multi-WAN environments. The solution features session-based adaptive traffic shaping, preventing any single user from consuming all available bandwidth, and supports seamless VoIP failover using virtual IP addressing so calls are not dropped during ISP link failures. This service is available as part of the FlexPREM SD-WAN and broader SASE solution stack.
Considering ZeroOutages?
Our team will work with you to determine if ZeroOutages is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.