Zultys
Procurement partnerAbout
Zultys is a unified communications (UCaaS) company founded in 2006 that provides an all-in-one platform combining voice, messaging, video, contact center, and mobility tools for businesses of all sizes. Their platform is available as on-premise, virtualized, cloud-hosted, and hybrid deployments, and includes AI-powered features such as an AI receptionist, live transcription, and sentiment analysis. They also manufacture their own line of IP phones and offer a Hardware as a Service model.
Details
VenSearch Intelligence
Ideal Customer
- Zultys' sweet spot is mid-market organizations with 50 to 1,000+ users that value operational control and deployment flexibility, though its platform scales from as few as 5 users up to 40,000+.
- The ideal customer often operates in a regulated industry—healthcare, finance, education, or government—where data sovereignty, uptime, and compliance are paramount, and frequently has a distributed workforce or multiple locations requiring unified communications.
Key Differentiators
- Zultys' primary differentiator is its single, unified software codebase that runs identically across cloud, on-premise, virtual, and hybrid (HaaS) deployments—delivering a consistent user experience and management interface regardless of how the system is deployed, which it claims is unique among UC providers.
- The company touts an industry-leading low churn rate, 100% US-based Level 3 support, average hold times of just 16 seconds, a dedicated implementation engineer per ZCS deployment, and a reliability track record of six nines in 2025 with no full outages in over a decade.
Industries Served
- Zultys serves a diverse range of vertical markets including healthcare, education, professional services, technology, real estate, retail, automotive, legal services, financial services, and government/SLED (state, local, and education).
- The company holds HIPAA-compliant status for healthcare customers, supports HITECH, CPNI, Ray Baum, and Kari's Law compliance, and recently earned ClassLink Telephony Certification to expand its footprint in the SLED market with SSO and MFA integration for schools and government agencies.
Service Coverage
- Zultys primarily serves customers in the United States, with its cloud services infrastructure anchored in the US market backed by redundant east and west data centers.
- Wikipedia lists its areas served as the United States, Canada, Australia, and the UK, and employee data suggests a presence across four continents including North America, Europe, and Asia.
Partnerships
- Zultys maintains a deep integration partnership with Microsoft, offering ZAC for Teams (embedding Zultys telephony directly in the Teams interface without requiring an additional Teams Phone license), Direct Routing for Teams, and an Outlook/Exchange integration.
- It also integrates with Salesforce via its Salesforce Communicator product and supports over 20 CRMs through its Flex and Flex Plus integration layer, including HubSpot, Microsoft Dynamics, ConnectWise, NetSuite, Zoho, and SugarCRM.
Company Size & Ownership
- Zultys was originally founded in 2001 by Iain Milnes as Zultys Technologies and reconstituted as Zultys, Inc. in 2006 following a Chapter 11 bankruptcy and acquisition by Pivot VoIP.
- Current employee counts from multiple sources range from approximately 89 to 190, with LeadIQ estimating around 174 employees across four continents as of mid-2026.
Compliance & Certifications
- Zultys maintains HIPAA-compliant practices within its data centers and can execute Business Associate Agreements (BAAs) directly with end users, making it suitable for healthcare covered entities.
- The company also meets standards for HITECH, CPNI, Ray Baum's Act, and Kari's Law.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
25 offeringsApplication Integration
Integration capabilities that connect Zultys unified communications with third-party business applications including Salesforce, Microsoft Outlook, Microsoft Teams, and others. These integrations extend communication functionality directly into the tools users already work with daily.
Direct Routing for Microsoft Teams
A solution that enables Microsoft Teams users to leverage Zultys telephony infrastructure for voice calling through Teams. It is listed as a distinct integration product with its own flyer and video tutorial.
Gateways (MG2/MG4/MG8 and MG32/MG48)
Hardware gateway products for the Zultys platform available in multiple port configurations including MG2, MG4, MG8, MG32, and MG48 models. These gateways are listed as distinct products with their own brochures and are accessible from the phones and accessories and product flyers sections.
Hardware as a Service (HaaS)
A true hybrid deployment model that allows customers to leverage Zultys hardware through a service-based arrangement, described as the channel's only true hybrid solution. It delivers the same product interface and user experience as cloud and on-premise deployments while providing flexibility in how hardware is acquired and managed.
Integrated Contact Center (ICC)
An omnichannel contact center solution built directly into ZAC that handles high call volume, drives customer engagement, and optimizes user experience. It is designed to expertly handle customer calls and increase employee productivity, all managed within a single pane of glass interface.
Mobile ZAC
A mobile UC client for iPhone and Android devices that extends the full ZAC experience to mobile phones, including talk, messaging, SMS text, file and picture sharing, contacts integration, conference calling, voicemail, and softphone capabilities. It allows users to turn any mobile phone into a fully equipped office phone.
MX Series / MX-E
The MX Series is Zultys' line of IP phone system hardware platforms, with the MX-E as a specific model, each with their own product brochure and flyer. These are the on-premise hardware platforms that run the Zultys unified communications software.
MXarchive
A product related to archiving within the Zultys platform, listed as a distinct offering with its own product flyer. Specific archiving functionality details are referenced by the product flyer listing.
MXnetwork
A networking product for the Zultys platform with its own dedicated product flyer. It supports redundancy and multi-site connectivity within Zultys deployments.
MXreport
A reporting product for the Zultys platform with its own flyer and introductory video tutorial. It provides reporting and analytics capabilities for Zultys unified communications deployments.
On-Premise and Virtual
A deployment option for Zultys' unified communications platform installed on the customer's own hardware or in a virtualized environment. It provides the same product interface and user experience as cloud and hybrid deployments, supporting businesses that prefer local control of their communications infrastructure.
Salesforce Communicator
An integration product that connects Zultys communications capabilities directly within Salesforce CRM. It is listed as a distinct product with its own flyer and video tutorial.
Unified Communications
An all-in-one unified communications platform integrating voice, instant messaging, SMS texting, presence, video conferencing, data sharing, call control, and third-party app integration into a single solution. Available as premise-based, virtualized, cloud-hosted, and hybrid deployments to support workforces in office, remote, and hybrid environments.
Z 21i IP Phone
A cost-effective business IP phone with a graphical backlit display, dedicated line keys, and Power over Ethernet (PoE) support. It is the entry-level option in the Zultys IP phone lineup, designed for ease of use and affordability.
Z 22G IP Phone
A cost-effective business IP phone with a color display, dedicated line keys, and dual Gigabit Ethernet ports with Power over Ethernet (PoE) support. It is positioned as an exceptional value option for business users.
Z 23W IP Phone
A feature-rich IP phone combining a color display, dual Gigabit Ethernet ports, integrated Wi-Fi, and Bluetooth. It is designed for busy phone users and includes 21 programmable soft keys.
ZAC (Zultys Advanced Communicator)
A desktop UC client for Windows and Mac that enables collaboration from anywhere with tools including call center integration, SMS texting, group chat, web conferencing, screen sharing, file sharing, video calling, integrated fax, live transcription, post-call transcription, real-time sentiment analysis, and closed captions. It provides a single pane of glass interface for all communication and collaboration needs.
ZAC for Teams
A product that integrates Zultys ZAC capabilities with Microsoft Teams, listed as a distinct offering with its own flyer. It enables users to leverage Zultys communications features within the Microsoft Teams environment.
ZIP 45G IP Phone
An advanced Gigabit IP business phone featuring a 3.7-inch backlit graphical display and dual Gigabit Ethernet ports. It is suitable for demanding users and includes 21 programmable soft keys for quick access to functions and contacts.
ZIP 47GE IP Phone
An advanced color Gigabit IP business phone featuring a hi-resolution color display and dual Gigabit Ethernet ports. It is designed for busy executives and heavy phone users, with 27 programmable soft keys for quick access to functions and contacts.
ZIP 49GA IP Phone
An executive-class Smart Media Phone featuring a 7-inch 1024x600 pixel touch screen, Android operating system, built-in Bluetooth and Wi-Fi, dual Gigabit Ethernet ports, an optional 2-megapixel HD camera for video calls, and 27 programmable soft keys. It supports HD video calling, local 10-way voice conferencing, local 3-way video conferencing, video door phone integration, and full call control via ZAC.
Zultys AI Receptionist
An AI-powered receptionist that answers inbound calls 24/7, responds to caller questions, guides callers through conversational interactions, and routes them efficiently. It is designed to deliver consistent caller experiences, reduce manual workload, and keep businesses always available.
Zultys Cloud Services (ZCS)
A cloud-hosted deployment of Zultys' unified communications platform targeting 99.999% reliability, backed by redundant east and west data centers monitored 24/7/365. Each ZCS CloudDesk deployment includes a dedicated implementation engineer and access to a 100% US-based support team.
Zultys Flex and Flex Plus Integrations
Integration products listed with their own product flyer that extend Zultys platform connectivity to additional third-party applications and services. Specific integration details are referenced by the product flyer listing on the product flyers page.
Zultys Partner Program
A channel partner program that allows resellers and partners to offer Zultys on-premise, cloud, or hybrid UC solutions to their customers. Partners receive fast quote turnaround times, next-day system turnups as needed, dedicated implementation engineers, a Partner Portal with technical trainings and an advanced quoting tool, and access to US-based customer support.
Considering Zultys?
Our team will work with you to determine if Zultys is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.