Zoom has made Zoom Virtual Agent (ZVA) Receptionist a standalone product that works with existing business phone systems, not only Zoom Phone, CX Foundation reported on July 9, 2026. Pricing starts at $29.99 per month per 100 minutes on a monthly plan, or $24.99 per month per 100 minutes on an annual plan, with a free trial for new and existing customers. Features include live translation in more than 10 languages, caller intent detection, post-call details sent by text, and warm transfers that summarize the AI conversation before a person picks up.
For a small or midsize business, this lowers the bar for trying AI call answering. You do not have to replace a phone system you are happy with to test it. It is aimed at basic front-desk work: routing calls, scheduling appointments and answering common questions. The article notes it is a rebrand of Zoom AI Concierge and does not have the fuller agentic capabilities of Zoom Virtual Agent, which Zoom points larger buyers toward through Zoom CX.
Before signing up, estimate your monthly call minutes, because pricing is per block of minutes rather than per user. Ask how overages are billed, how the tool connects to your current carrier or PBX, and what happens to calls if the service is unavailable. Run the trial on a limited set of calls, such as after-hours or overflow, and listen to recordings before routing your main line through it.
Zoom, RingCentral and others are now competing directly on AI answering, so it is reasonable to ask your current phone provider what it offers before adding a separate service.
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Zoom
Zoom is a communications technology company that provides video conferencing, cloud phone systems, and collaboration software through an AI-first platform. The company develops integrated workplace communication tools including meetings, chat, phone, email, calendar, and customer experience solutions.
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