Zoom
Procurement partnerAbout
Zoom is a communications technology company that provides video conferencing, cloud phone systems, and collaboration software through an AI-first platform. The company develops integrated workplace communication tools including meetings, chat, phone, email, calendar, and customer experience solutions.
Details
VenSearch Intelligence
Ideal Customer
- Zoom serves customers of all sizes — from individual solopreneurs and small businesses to Fortune 50 enterprises — with over 220,000 enterprise organizations as customers as of early 2026.
- The fastest-growing segment in 2025 is companies with 500–5,000 employees, reflecting a strong mid-market focus, and enterprise revenue (from customers engaged via direct sales or partners) accounts for approximately 60% of total revenue.
Key Differentiators
- Zoom's primary differentiator is its position as a unified, AI-first open work platform that spans UCaaS, CCaaS, employee engagement, and workforce management — one of only two vendors recognized as a Leader in both the 2025 Gartner Magic Quadrant for UCaaS (sixth consecutive year) and the CCaaS Magic Quadrant.
- Zoom AI Companion is included at no additional charge with paid Zoom Workplace plans, a stark contrast to competitors that charge separately for AI features; the company uses a federated, multi-model AI architecture to dynamically select the best model per task, and has demonstrated industry-leading transcription accuracy.
Industries Served
- Zoom serves a broad range of industries including healthcare, education (K-12 and higher education), financial services, government (federal, state, and local), manufacturing, retail, frontline/field workers, broadcast/entertainment, life sciences, legal, nonprofit, real estate, hospitality, and technology/software.
- The company has built industry-specific solutions — for example, Zoom for Healthcare features HIPAA-compliant telehealth tools and integrations with Epic EHR, Zoom for Government is FedRAMP-authorized, and verticalized AI solutions exist for healthcare and education.
Service Coverage
- Zoom operates globally, with its platform available in over 200 countries and territories.
- The Americas represent the largest revenue segment, with the rest of the world (APAC and EMEA) accounting for approximately 28% of total revenue as of FY2026.
Partnerships
- Zoom maintains deep technology integrations with major enterprise platforms including Microsoft (Microsoft 365, Microsoft Teams, Azure), Google (Google Workspace, Google Meet, Google Beam/Project Starline), Salesforce (Service Cloud Voice, Agentforce, CRM sync), NVIDIA (AI infrastructure for AI Companion 3.0), Slack, ServiceNow, Workday, Atlassian, HubSpot, Asana, Box, Dropbox, and Miro.
- Zoom's Global Channel Partner Program (branded 'Zoom Up') supports resellers, ISV partners, and a Master Agent Referral Program with master agents including AVANT Communications, Intelisys, Pax8, Telarus, Sandler Partners, and others, offering lifetime-of-customer commissions and access to the full Zoom product suite.
Company Size & Ownership
- Zoom (formerly Zoom Video Communications, now legally Zoom Communications, Inc.) was founded in 2011 by Eric Yuan and went public on NASDAQ (ZM) in April 2019.
- The company employs approximately 7,438 people globally.
Compliance & Certifications
- Zoom holds an extensive set of security certifications including ISO/IEC 27001, ISO 27017, ISO 27018, ISO 27701, SOC 2 Type II, SOC 2 + HITRUST, CSA STAR Level 2, PCI DSS v4.0.1, Cyber Essentials, Cyber Essentials Plus, ISMAP, C5, IRAP, and TX-RAMP Level 2.
- For government customers, Zoom for Government holds FedRAMP Moderate authorization (including for Zoom AI Companion via JAB), DoD Impact Level 4 (IL4) authorization from DISA, an ATO from the U.S. Air Force, CJIS attestation, StateRAMP Moderate, and supports HIPAA (via BAA), CMMC, and FINRA compliance frameworks.
Compiled from public sources by VenSearch · Last researched October 14, 2026
Offerings
32 offeringsBonsai
Client management platform that consolidates projects, clients, and billing into one integrated system. Helps manage client work from initial meetings through payment processing.
BrightHire
AI-powered hiring platform that improves recruitment quality and efficiency. Provides insights to optimize talent strategy and enhance every aspect of the hiring process from search to decision-making.
Custom AI Companion
Customizable AI assistant that can be trained on company-specific data to provide insights, answers, and actions unique to individual businesses. Offers personalized AI capabilities tailored to organizational needs.
My Notes
AI-powered note-taking tool that automatically captures, summarizes, and extracts action items from virtual and in-person meetings. Works across Zoom and third-party platforms including Google Meet, Microsoft Teams, and WebEx.
Workvivo
Employee engagement platform for communication, recognition, and community building. Provides tools for company-wide updates, social feeds, and connecting remote employees in hybrid work environments.
Zoom Advanced Quality Management
AI-powered quality management system that evaluates customer service interactions automatically. Monitors consumer interactions, evaluates agents, and provides actionable insights for improvement.
Zoom AI Companion
AI assistant integrated across Zoom products that provides meeting summaries, content generation, task automation, and intelligent insights. Helps with note-taking, document creation, and workflow optimization across meetings and collaboration tools.
Zoom AI Services
Enterprise-grade APIs for speech, vision, and language processing that enable developers to build intelligent applications. Provides AI capabilities without requiring infrastructure setup.
Zoom AI Sheets
AI-enhanced spreadsheet tool that analyzes, summarizes, and visualizes data effortlessly. Uses AI to understand numbers and goals for streamlined data management.
Zoom AI Slides
AI-powered presentation creation tool that turns ideas into polished presentations in seconds. Automatically builds, designs, and refines presentation content with AI assistance.
Zoom Chat
Team messaging platform that provides instant messaging, file sharing, and integration with other Zoom tools. Features AI-powered chat summaries, automated workflows, and continuous meeting chat channels.
Zoom Clips
Video messaging platform for creating, editing, and sharing short-form screen recordings and video messages. Supports asynchronous communication and content creation for teams.
Zoom Contact Center
Cloud contact center solution that handles customer interactions across phone, video, email, chat, SMS, and social media channels. Features AI-driven routing, analytics, and integration with CRM systems for unified customer experiences.
Zoom CX Insights
Agentic intelligence platform that analyzes customer data to provide business insights without requiring dashboards or data scientists. Helps CX leaders get answers from AI signals using natural language queries.
Zoom Digital Signage
Corporate communication platform for displaying content on screens in physical office spaces. Enables organizations to communicate and engage with employees through digital displays.
Zoom Docs
AI-first collaborative document platform that creates shareable docs, wikis, tables, and forms from conversations and meetings. Features real-time collaboration, meeting integration, and AI-powered content generation.
Zoom Mail & Calendar
Email and calendar client that integrates with existing Gmail or Microsoft 365 accounts within the Zoom Workplace app. Provides secure email with end-to-end encryption, phishing protection, and seamless meeting scheduling integration.
Zoom Meeting SDK
Development kit that displays the familiar Zoom meeting experience within third-party applications or websites. Enables integration of Zoom meeting functionality into custom platforms.
Zoom Meetings
Video conferencing software that enables virtual meetings with HD audio and video, screen sharing, breakout rooms, and built-in collaboration tools. Includes AI Companion for meeting summaries and supports up to 100-300 participants depending on plan.
Zoom Phone
Cloud-based VoIP phone system that provides business calling, SMS, fax, and voice communications integrated with Zoom's collaboration platform. Includes features like call recording, auto attendant, and global PSTN coverage.
Zoom Revenue Accelerator
Sales enablement platform that provides AI-driven insights from customer conversations to accelerate deal closure. Features automatic CRM updates, conversation intelligence, and real-time sales coaching capabilities.
Zoom Rooms
Conference room solution that turns meeting spaces into efficient collaboration environments for both in-person and remote participants. Provides dedicated video conferencing software for physical meeting rooms.
Zoom Scheduler
Online appointment booking software that allows users to share availability and automate meeting scheduling. Features customizable booking pages, payment processing via Stripe, and integration with multiple calendar systems.
Zoom Tasks
AI-first task management system that surfaces, manages, and helps complete tasks across Zoom Workplace. Integrates with other Zoom tools to streamline workflow and productivity management.
Zoom Video SDK
Software development kit that enables developers to build fully customizable video-based applications using Zoom's video infrastructure. Allows embedding video capabilities into custom applications.
Zoom Virtual Agent
AI-powered virtual assistant for customer support that handles inquiries across chat and voice channels 24/7. Automates frequently asked questions and escalates complex issues to live agents with full context preservation.
Zoom Visitor Management
Security system for streamlining the process of inviting and managing guests in physical office spaces. Maintains security while simplifying visitor check-in and management procedures.
Zoom Webinars & Events
Platform for hosting professional webinars and virtual events with custom branding, production tools, and built-in analytics. Designed for demand generation and audience engagement at scale.
Zoom Whiteboard
Digital whiteboard platform for visual collaboration that provides infinite canvas space, templates, and real-time co-editing capabilities. Includes AI-powered diagram generation, integration with meetings, and project management tools.
Zoom Workforce Engagement Management
Contact center workforce management solution that uses AI to optimize scheduling and team performance. Provides visibility into team metrics and eliminates scheduling guesswork for better customer experience delivery.
Zoom Workplace
AI-first unified communications platform that consolidates video meetings, team chat, phone, email, calendar, whiteboard, and document collaboration into a single cloud-based application. Includes Zoom AI Companion at no additional cost on paid plans for meeting summaries, content generation, and agentic retrieval, supporting hybrid and remote teams with cross-device compatibility.
Zoom Workspace Reservation
Office space management system that allows employees to reserve workspaces ahead of time or upon arrival. Provides flexibility for hybrid work arrangements and office space optimization.
What VenSearch Is Saying
Zoom patches critical Windows flaw rated 9.8 in Workplace, VDI and Meeting SDK
Zoom disclosed a critical vulnerability, CVE-2026-53412, affecting its Windows software, UC Today reported on July 16, 2026. The flaw is rated 9.8 out of 10 and involves improper input validation that, according to the report, could let a network attacker take over accounts without authentication. Affected products include Zoom Workplace for Windows before version 7.0.0, the Windows VDI Client before versions 7.0.10, 6.6.15 and 6.5.18, and the Meeting SDK for Windows before 7.0.0. The same release fixed several high-severity privilege escalation issues, including in Zoom Rooms for Windows before 7.1.0. Zoom said it had no evidence the vulnerabilities were being actively exploited at the time of disclosure. Even so, meeting clients sit on nearly every employee laptop, and a flaw that allows account takeover is the kind of issue attackers move on quickly once details are public. Conference room PCs and virtual desktop environments are easy to miss because nobody logs into them daily. Ask your IT provider or internal team to confirm three things: that every Windows device running Zoom Workplace is on a fixed version, that the VDI client and plugin in any virtual desktop environment were updated separately, and that Zoom Rooms systems in meeting spaces are on 7.1.0 or later. If users can decline or postpone app updates, consider enforcing updates through your device management tool. This is also a reasonable moment to check whether your managed services agreement covers third-party application patching, not just Windows updates, and how quickly critical patches are expected to be applied.
Zoom sells its AI receptionist as a standalone product for any phone system
Zoom has made Zoom Virtual Agent (ZVA) Receptionist a standalone product that works with existing business phone systems, not only Zoom Phone, CX Foundation reported on July 9, 2026. Pricing starts at $29.99 per month per 100 minutes on a monthly plan, or $24.99 per month per 100 minutes on an annual plan, with a free trial for new and existing customers. Features include live translation in more than 10 languages, caller intent detection, post-call details sent by text, and warm transfers that summarize the AI conversation before a person picks up. For a small or midsize business, this lowers the bar for trying AI call answering. You do not have to replace a phone system you are happy with to test it. It is aimed at basic front-desk work: routing calls, scheduling appointments and answering common questions. The article notes it is a rebrand of Zoom AI Concierge and does not have the fuller agentic capabilities of Zoom Virtual Agent, which Zoom points larger buyers toward through Zoom CX. Before signing up, estimate your monthly call minutes, because pricing is per block of minutes rather than per user. Ask how overages are billed, how the tool connects to your current carrier or PBX, and what happens to calls if the service is unavailable. Run the trial on a limited set of calls, such as after-hours or overflow, and listen to recordings before routing your main line through it. Zoom, RingCentral and others are now competing directly on AI answering, so it is reasonable to ask your current phone provider what it offers before adding a separate service.
Considering Zoom?
Our team will work with you to determine if Zoom is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.