Intermedia
VenSearch VerifiedAbout
Intermedia is the cloud communications company that helps over 150,000 businesses connect better, from wherever, through our AI-powered platform that includes voice, video conferencing, chat, SMS, contact center, business email and productivity, file sharing and backup, security, archiving, and more. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of intelligent communications and collaboration solutions, including our flagship...
Details
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VenSearch Intelligence
Ideal Customer
- Intermedia's sweet spot is small-to-mid-market businesses, typically ranging from 20 to 1,000 employees, particularly those operating in compliance-sensitive industries such as healthcare, legal, finance, and professional services.
- Their ideal customer has limited internal IT resources and values a single-vendor, all-in-one solution that bundles phone, video, chat, and email under one bill with enterprise-grade reliability.
Key Differentiators
- Intermedia's primary differentiator is its 'Worry-Free Experience'—a five-pillar model encompassing security, reliability, onboarding, 24/7 support, and regulatory compliance—backed by a financially guaranteed 99.999% uptime SLA written into every customer contract.
- It is the first and only cloud communications company to earn nine J.D. Power Certified Assisted Technical Support certifications, and it claims to be the first provider to fully embed both unified communications and contact center capabilities natively within Microsoft Teams.
Industries Served
- Intermedia serves a broad range of industries with particular depth in healthcare, legal, financial services, education, government, automotive, technology, manufacturing, and construction.
- In financial services, the platform satisfies FINRA Rule 4511 and SEC Rule 17a-4 record retention requirements, and in healthcare it supports HIPAA compliance through Business Associate Agreements.
Service Coverage
- Intermedia operates globally, with direct operations in the United States, Canada, Japan, the Netherlands, and the United Kingdom, and serves customers across North America, Europe, and other international markets.
- The platform supports over 150,000 business customers worldwide through a network of more than 7,500 channel partners globally.
Partnerships
- Intermedia is a Microsoft Gold Certified Partner for over 15 years and has achieved Microsoft Teams certification for both its UC and Contact Center solutions; it was the first provider to embed both UC and Contact Center capabilities natively within the Teams application.
- From 2020 through 2024, Intermedia served as NEC's exclusive global UCaaS and CCaaS cloud provider, powering the UNIVERGE BLUE platform, before assuming those North American and European operations outright in 2024.
Company Size & Ownership
- Intermedia was founded in 1993 and employs approximately 1,200–1,400 people as of 2025–2026.
- The company reports over $400 million in annual recurring revenue with approximately 20–30% year-over-year growth in its core UCaaS and CCaaS business.
Compliance & Certifications
- Intermedia holds SOC 2 Type II certification, ISO 27001 certification, and CSA STAR Level 1 compliance, and supports HIPAA compliance with signed Business Associate Agreements.
- The platform also supports PCI-DSS, GDPR, CCPA, FINRA (Rule 4511), SEC Rule 17a-4, MiFID II, and FERPA-adjacent safeguards for regulated industries.
Compiled from public sources by VenSearch · Last researched August 17, 2026
Offerings
19 offeringsAnyMeeting Video Conferencing
HD video meetings software with support for up to 100-200 video participants, AI meeting recap with automatic transcripts and summaries, unlimited cloud storage for recordings, custom branding, and integrations with Outlook, Google Workspace, Slack, and Microsoft Teams.
Backup for Microsoft 365
Comprehensive protection service for Microsoft 365 email, OneDrive, Microsoft Teams, SharePoint, and Microsoft 365 Groups. Provides unlimited capacity and retention with no overages, one-click point-in-time restore, and protection from accidental or malicious incidents.
Business Phone System
A cloud-based PBX phone system with 100+ enterprise-grade features including auto attendant, hunt groups, voicemail management, call flip, conference bridge, and spam caller protection. Includes AI call recap that automatically analyzes recorded calls and delivers transcription, sentiment, and summary.
Company Messaging
Business SMS and MMS texting solution that enables a company's main business number or toll-free number to send and receive text messages. Allows groups of users to receive and respond to customer texts through Unite desktop and mobile apps with unlimited text messages to US, Canada and Puerto Rico.
Email Encryption
Automatic encryption service for Microsoft 365 email with pre-built templates for regulatory compliance, content filtering and scanning of outbound email, and centralized control over email policies.
Email Protection
Multi-layered email security service that provides comprehensive protection against malware and unknown email threats, with AI Guardian protection against impersonation and zero-day attacks, data loss prevention, and administrator control with flexible policies.
Exchange Email
Business email hosting service that provides secure email solutions as part of Intermedia's productivity and email offerings.
Intermedia AI
AI-powered platform that includes AI Assistant for streamlining tasks, AI Meeting Recap for automatic transcription and summaries, AI Call Recap for post-call analysis, and AI Topics & Trends for surfacing customer insights. Turns communication into intelligence and actionable insights.
Intermedia Archiving
Communications archiving service that securely captures and preserves Unite calls, meetings, SMS, and chat conversations with powerful contextual search, automated data capture, and compliance support for HIPAA, FINRA and MiFID II. Uses AI to help learn from archived communications data.
Intermedia Contact Center
Contact center solution with omni-channel communications, intelligent routing, AI agent assist, AI supervisor assist, AI interaction insights, AI agent evaluator, and reporting & analytics. Provides built-in intelligence that surfaces sentiment, captures details, and guides next steps for customer support representatives.
Intermedia for Teams
Embedded solution that transforms Microsoft Teams with Intermedia Unite's business communications, Contact Center, and archiving capabilities directly within the Teams application, providing advanced calling and SMS functionality inside Teams.
Intermedia Unite
A unified communications platform that combines business phone service, video conferencing, team chat, SMS, file management, and contact center features. It includes AI-powered capabilities, desktop and mobile apps, and integrates calling, meetings, chats, and customer interactions in one intelligent workspace.
Microsoft 365
Microsoft 365 email hosting and productivity services with complimentary white-glove onboarding and migration, 24/7 J.D. Power certified technical support, and enhanced security measures including 2-factor authentication and threat protection. Available in business and enterprise plans.
Microsoft 365 Copilot
Secure AI assistant add-on service for Microsoft 365 that enhances productivity and streamlines business operations within the Microsoft productivity suite.
Outlook Backup
Backup service specifically for Microsoft Outlook email data to protect against data loss and provide recovery capabilities.
SecuriSync
Secure cloud sync and backup service that combines file sharing, real-time backup, and antivirus protection including ransomware protection. Provides point-in-time folder and file restoration, syncs files across Windows, Mac, iOS, and Android devices, and includes File Server Sync app for Windows file servers.
SIP Trunking
Internet-based telephony service that modernizes existing business phone systems by routing calls over the internet instead of traditional phone lines. Includes reduced calling rates, automatic failover routing, 99.999% uptime guarantee, and compatibility with most existing phone systems without additional equipment.
Team Chat & SMS
Real-time communication with direct, private, and public channels for unlimited conversations, file sharing, and collaboration. Includes messaging, channels, files sharing, HD video meetings, and user SMS capabilities that sync across desktop and mobile applications.
Toll Free Calling
Toll-free calling service with shared minute buckets across multiple toll-free numbers, flat rate pricing, and calls billed in 6-second increments with 18-second minimum. Offers plans from 500 to 10,000+ minutes with consolidated billing and easy number transfer from other providers.
Considering Intermedia?
Our team will work with you to determine if Intermedia is the right fit for your organization. From research and assessment through procurement negotiation and ongoing vendor management — we handle the entire process at no cost to you.